Smart & Final

I don’t do alot of shopping here, but on occasion i do come for a few items. It’s very aggravating when you come and the item you want is not available and nobody is available to check in the back for stock and when you do call (since you don’t want to make an empty trip again) they can’t check and you go again and out of stock again. Ugh.

This store is horrible never enough cashiers and no one to help you when you need something in the store! I hate going here but their food is cheap they need to hire more staff

Rude and lazy workers. I noticed food in a container on the floor, and then the stock/​sales person picks it up, and goes and puts it on the counter for sale. The cashier lazy rude and slow. Really… where’s the manager.

There’s s reason this place is rated so poorly. The customer service here is beyond horrendous. Rude and arrogant. Don’t know how sometimes l some of these people stayed employed.

By far the worst Smart and Final EVER! The store is so cramped and you’re lucky to find what you need. The staff is a hit and miss on being pleasant. Their hasn’t ever been a single time where I didn’t have to wait in line here.

Every time when I come into this store the stores is dirty and the shelves are empty. I was there on a Tuesday afternoon and the store manager was yelling at his employee’s. He was telling them that they were not doing their job correctly and wanted them to work harder and get things done. I have even heard the manager tell an employee that he was not allowed to have a break during his shift of 8 hours. I was afraid to even ask for an item off the top shelf, the store manager was the only person available at the time. There have also be times I have been denied service. Sometimes when I walk into the store, I walk right back out because the lines are almost as long as the aisles of the store. I feel sorry for all of those employees working under that store manager. You can see how miserable that store manager is, the moral of the store is negative. I hope Smart and Final corporate office finds a new store manager for this location. I will not shop at another Smart and Final ever again and I will also advise my friends and family to stop shopping at Smart and Final as well.

I find it very irritating when customers bring their own bags and the cashiers EXPECT the customer to bag their own groceries. I think I’ll pay $ 0.25 to have the lady bag my groceries the next time.

A little bit dingy and dusty, and a lot of brands i have never heard of. They do have good discounts, especially on foods you may not find in every grocery store. I really only come here when in the area for something else.

Rainchecks and Response from the Line Manager — Ericck (Extremely Bad Customer Service).
I don’t think this location even deserves a star. First of all whenever they have a sale they are ALWAYS out of stock on the sale items, they never have enough quantity so basically it is a waste of trip going there. When they had the last sale we got some rain checks since the items were out of stock. There were no limits on the amount of purchase so we had got a rain check for a quantity of 24 which the cashier didn’t have any problem issuing.
Last night we went to the store to get the items which they had but were now not on sale. We had a rain check for 24 qty but we decided to buy 6 and have the raincheck adjusted to 18. We always go to this location and the staff have done this several times without any issues. The cashier (Jerico) whom we went to called the line manager (Ericck) to confirm if this was ok.
Ericck came and was totally negative to begin with. He started by saying that the rain check wasn’t valid because the cashier (Melissa) had not got the manager’s signature to approve it. I told him that was his problem to resolve with his staff and we shouldn’t be deprived from the purchase if his employee made an error.
After realizing that he couldn’t win with that comment he than stated that the cashier shouldn’t have given that quantity, I told him that there was no limit on the purchase and if supposely the item was in the store i don’t think they would have had any problem if I purchased that quantity. So in theory me having a rain check for that qty shouldn’t have been a problem.
He still insisted that he was right and we were wrong. He said that he would give us 6 of those items or we would have to buy 24 at the same time. He was not willing to give the balance, it was either take it or leave it. I told him that we never had any issues w/​this request before and we shop at that store all the time, his response was — I don’t care!!!
At this point we were totally frustrated, i was with my husband and I asked him in our language what he wanted to do, whether to take it or leave it. Ericck (the manager) was still there and he started to mimick what i was saying to my husband even though he didn’t understand a word we were saying, he thought all this was a joke.
I told him that i will make sure to leave our feedback on Unilocal on the type of customer service he was giving and his response again was i don’t care. It is the holiday season and the store was packed w/​other customers, it was such a shame to see that this manager didn’t have any class or professionalism. We ended up not taking the item. We will just go there another time when a more decent manager is on duty. It is so annoying to deal with these types of individuals during the holiday season. They forget that they are just an employee not the owners!
**Also if the management of Smart & Final is reading this and a different version of story is relayed to you than PLEASE roll the cameras (footage) that you have installed there to get the facts. I won’t be suprised if there are others experiencing the same kind of rude behaviour.
12÷23÷14 — Further Update
I got a really nice response from the management of smart and final as a follow up to this review. The district manager and one of the staff from the corporate office reached out to me. In addition I got a call from the store manager whose name was George. He was extremely nice and humble, he listened to my concerns and apologized on behalf of his staff. What mattered most was that the upper management were professional and cared about the services that they offered to their customers. It was a great ending to a bad beginning.

i went to S&F for specific items we needed and found in their mailer. i got there around 10am on a Saturday, i could NOT negotiate my cart down most aisles. specifically the produce/​meat section. it was if someone started to restrock and then stopped, left their unstocked merch in the aisle — and repeated this motion throughout the store. on one aisle, i was stopped, looking at bottled juices, and an employee pushed his candy/​gum filled cart directly in front of my site of juices and stopped. he then picked out three gums and started stocking behind me. i turned to him and said, «i guess i didn’t want to buy that juice anyway.» he ignored me. two aisles over, a young woman employee was sitting in the middle of the floor coughing and blowing her nose while reading a stock list. she would not move and i had to negotiate around her. that was the final straw, so when i checked out i asked for a manager to complain about the lack of ability to actually shop and was told by my checker/​bagger there was no manager available for he was restocking. he said he would pass on my comments and apologized for the experience. i thanked him for that, but as he was bagging, he had no clue what he was doing. took sooooo, long, and i get home and find he put a jar of pickles on top of my hot dog buns. half of the package is smashed. i will never return to this place. husband is gonna have to go if he wants something. they suck.

Where to begin? Came in on Monday & they told me Mexican Spires would be coming in on Wensday. 2 different employees told me this & one of them being the manager I came in on Wensday night & of coarse they wernt here. That’s not what I had a issue about. I asked one of the employees & his lazy ass said they didn’t even sell them. Then I asked him to check I looked around the corner & he pretended to, lazy fucker This dude does not even know his products. Finally a second employee actually checked them out for me. Then I asked him to call a different location had to ask him 4 different times till he finally called a different location & he finally did. By the way the store wasn’t even busy. Other employees were messing around not doing there job when multiple packages could of been packed & stored. I will forsure be talking to there district manager I have a list of names of all these ridiculous garbage employees. Will never come here again. Only a few of there items match Safeway prices

This might just be one of the worst smart n final, it might be better if they change management or something. Worst customer service, the employee absolutely do not care and work very slow. The store is very messy and I would say dirty too. DO NOT go here to shop whenever possible.

No organic or boutique stuff here. Meats and veggies are all commercial grade. Don’t expect a lot of service, but certain items are cheaper than other places — IF you know how to comparison shop! Of course frozen veggies are solid as ice — meaning at some time they were allowed to defrost.

Not well-​stocked or staffed. They act like they got the job with no experience or training. Buy what you need, find it yourself, don’t expect help, and be prepared to wait. There always seems to be only one cashier working in the whole store. I can’t believe there is only one worker at a time, but you never see anyone else on the floor. No one stocking. No customer service.

The only reason I came into this Smart & Final is because I was shopping at Tanforan Shopping Center, and I needed to get some paper cups & plates.
I Got a shopping cart, started looking around the store for the items I needed, I found some things, but most of the important items I needed, this store did not have. So I returned the items in my cart that I had picked up, and put them back on the shelves, and brought the shopping cart back up towards the front of the store… And I left.
Soon I noticed out of the corner of my eye two Male Clerks coming out of the Smart & Final, but I thought nothing of it, and I got into my car. Soon the 2 Male Clerks made it to my car, and told me to stop, one of them even jumped on the back of my car to prevent me from leaving.
I asked them «what’s wrong,» they told me I took a bottle of Wine from the store, and it was in my black bag.” I showed them my black bag, and told them, «I took nothing from the store, and who is your Manager so that I can report your behavior towards me,» both refused to answer. Then one of them said, «I told you not to do this.»
Long story short, I called the 800 number for Smart & Final, on the «so called Manager» of the Kenwood Way store, and the District Manager told me that he knew of the 2 Clerks I was talking about. It seemed like to me that he had issues with the 2 before. He said that he would take care of it, and he did… I when into the Smart & Final about 1 year later, and both of the Clerks were gone.

Whenever there is something advertised in the occasional flyer, it is ALWAYS out-​of-​stock whenever we make our trip to this store.
The same is true for the Smart & Final store on Mission Street in Daly City.
They should place limits on quantities that customers can buy when something is advertised or on sale.
They did give me a rain-​check when something advertised I wanted to buy was out-​of-​stock. But, to quickly run out of stock on something that’s advertised is an inconvenience.

Smart and Final is really a store for the person who is Dumb and Starting. You can walk in here dumbly and stumble on some good savings on a limited selection of eclectic items, from Italian Soda flavorings to Generic Tissue.
This store is perhaps a little smaller than many other Smart and Finals, but it has all the basics you find in most stores. When you are finished getting in and out with savings on those Red Party Cups and Plastic Forks, you will feel Bright and Finished, er, or Smart and Final.

The customer service is horrible! those cashiers are lazy idiots! I was behind an older lady that had a huge pack of crystal geyser water. She had it in the cart obviously this lady is like 70 years old the cashier was like «maam u need to put it on the counter» i was like really? i had to to do it! the other time i was there they had one cashier arguing with a customer over a coupon with like 5 people behind me on a Saturday night like 5 min before closing. IDIOTS!!! open another register!!! but the best is this young chubby spanish girl cashier, she’s like a robot no personality at all! a customer in front of me was like «hi hello» she doesn’t make eye contact not even hello back what a B! LOL! she wears these tight black dickie pants so that gives a her a certificate to be mega B! smart & final hire some cashier with a brain or at least some that are alive. Lucky’s across the street is expensive but i rather pay extra for good service and to have the cashier say hello instead of a mindless little girl that must hate being there.

The recently remodeled in here and it’s a lot better. Service is still slow though. I wish somehow they would transform this store into the one in Dublin. =)

this place is awesome since there’s no membership required, unlike costco which is $ 50 a yr. They have their own parking lot and it’s suppose to be priced at whole sale.