The Pawington

Cheveux loves The Pawington. And I like knowing she is somewhere safe and having fun. When I pick her up she is tired from playing all day and basically comes home, eats and curls up with me. She loves it so much that when the handlers bring her to me to leave she must say goodbye to everyone. including the girls behind the desk. I appreciate being greeted by them in the morning and knowing they enjoy her as much as I do. Initially I felt that the $ 40 a day was a lot I quickly realized that she is with them over 8 hours a day due to my schedules. So while I feel bad for leaving her there that long, she’s in good hands and loves making new pawfriends. I also have Cheveux groomed there (Bath and brush) and they do an Excellent job. I’m picky and they even alerted me that she might have an ear infection which she did have. Unfortunately I had tried another groomer since they were booked a few weeks earlier.
I recommend The Pawington to anyone who wants to put their dog in Puppycare. And be warned the pupcams are addictive!

I’ve been coming to Pawington since it opened! I still love it. Staff is amazing, and most importantly my dog (border terrier) loves it! My dog knows when we are approaching Pawington and he pants with excitement. It makes leaving him so much easier. And the airport parking is so convenient!

The Pawington is everything we could ask for! We adopted our dog, Chief at 8 months. Since he is our first family dog, we were unsure of where to board him when we traveled — so after a few neighbors and friends recommendations, we tried out the daycare option. Chief loved running around and playing with the other big dogs and bonus… He was exhausted when he came home! He now has stayed 3 – 4 times while we travel and occasionally we drop him for daycare. We love that he is excited to go and even more excited that the amazing staff knows him and are exited to see him! They take such great care of our big guy and we love the convenience to the airport or going into the city!!!
Thanks to everyone at The Pawington!

Hands down the best doggy daycare my dog has been to on either coast. Having moved back to the east coast, the pawington ranks as one of the things we miss most about SF!

The Pawington is legit!
My Goldie has been blessed to hang out at such a great daycare. The front desk crew are always super nice to me and treat my girl even better. Annette and the rest of the ladies are so welcoming. I feel like family when we go.
We have used other daycares before, but the Pawington is by far the best. The facility is sweet. The front lobby is like walking into a posh hotel lobby. It smells fantastic too, not like piss, and Lola never comes home smelling bad. Like some other reviewers have stated… you get what you pay for!
The web cam is awesome too. I watch the dogs (with my students sometimes) and never worry about Lola. She gets her fun time and she likes to lounge also. I would like to think that my girl gets special treatment, but I think all of the dogs get some love! I know Lola gets hooked up sometimes and we truly appreciate it.
We have also had her groomed at Pawingtons. It’s so convenient and they do a great job. They make sure to get your details and concerns before they do the job. Thanks again for that. My girl comes out looking like a show dog!
The Pawington is the place to take your pet. If you love them like we do, you won’t hesitate to go to the Pawington.

My dog participates in both day care and boarding. The Pawington is clean, the employees kind, and the service is excellent.
While it may seem pricey, just remember you get what you pay for. My dog comes home happy, tired, and is always excited to return.
Keep it up Pawington!

Whiskey loves The Pawington. I can’t help but watch him from the web cams while he’s here. There’s always a staff member in the play area so it’s a safe environment for your pup. Whiskey has so much fun with the other dogs — so much so that I’ve never seen him take a seat and rest at all! I don’t understand why other owners with idle pups bring their pets here because some of them just sit around all day. It’s pretty pricey to do that. As of Feb 2016, if you have your pet here for 5 hours or less, it costs $ 30. A full day (a max of 12 hours) is $ 40. Ever since I started taking Whiskey here, it’s hard to go anywhere else because they have a web cam, and I know that the staff is always watching him.
The one thing to beware of is pricing. It costs a few dollars — I think $ 3 — for The Pawington to feed your pet any food your bring in for them. I didn’t know of this at first so I was surprised when it showed up on my bill. Also, one day staff didn’t get around to feeding him (maybe because Whiskey was only there for less than 5 hours) so they returned the dog food. They accidentally charged me for the lunch feed, but eventually credited the money back to my account after I told them of the mistake.
Drop off and pick up are really easy and fast. Most of the front desk will know your pet after just a couple of visits! Sometimes they’ll produce a «Pawgress Report» for your pet, too! The Pawington is highly recommended if you can afford it.

I have never boarded my dogs at a hotel before so I was VERY apprehensive to leave them for a week while I was on a trip. I came for the dog temperament test and was so pleasantly surprised! The facility is gorgeous, the staff is incredibly friendly and helpful, and my dogs were eager to check out their new surroundings. When I got back from my trip, my dogs did not even want to come home with me! I was able to check on them via video cameras everyday which alleviated my stress, and when I got back, the staff wrote wonderful report cards. I felt like my dogs were in great hands and I would absolutely bring them back in for another stay.

I am so happy I found this place 1 year ago. I had just adopted my dog SHANTI and I looked around at a lot of places. The staff and facility are amazing. Plenty of space for Shanti to run around all day while the truly caring staff keeps an eye on her at all times. The rates are reasonable and she always returns home happy. Thanks Pawington.

I love this place, everyone is so friendly and nice. I came here because I followed my puppies groomer, Sarah Douglas, she is our favorite person when it comes to Bran! She is always so very helpful when it comes to tricks and tips on how to care for my puppy. Since coming to Pawington I received a free evaluation for my puppy (to see how he mingles and gets along with other dogs in the facility) and a free day of daycare all because I had Bran groomed!
This place is something I have never experienced before! The rooms (more like suites) and it’s like I’ve entered this puppy dream hotel! (Btw I call all dogs puppies, to me calling them dogs doesn’t justify how important my pup is to my family). Bran who is my terrier mix is not just my dog, he is my baby and is the baby sibling to my 3 kids).
continuing.
Such a big space for all the other pups to run and play around in, the serene waterfall in an indoor backyard! Amazing! How the staff caters to certain requests (I think are outrageous requests), but if the owner has asked you to feed their baby (pup) in a baby swing, the Pawington staff will do as requested! I’m still so blown away, wow! Whatever keeps the owner and their child happy, right! To me that’s all that matters, knowing your pup is well cared for and is putting the owner at ease. I’m pretty frantic sometimes when it comes to boarding Bran, but I’m sure I will have nothing to be worried about when I board him at Pawington!
Btw, See Sarah Douglas (Pawingtons own professional) for any grooming needs you may have for your pup, she is a fantastic advocate of taking care of your babies crazy fur days and clears their view of any over grown front hair bangs, cleaning their ears out, clearing and unclogging any backups your pup may have! When she informed me of that I was amazed because any toxins left in Brans body, that he doesn’t poop out himself, may hurt him and cause him to get sick! Sarah goes th extra mile! She is also specialized in pulling toys and any other crazy objects that owners do not see when their dogs are not groomed as often! Sarah does so much more than what I’ve listed, go check her out! I know I will soon!

I am so impressed with the Pawington. I have been using Michelle as our groomer for many years for my English Mastiff and am so happy she ended up at the Pawington. The atmosphere there is awesome and Brody LOVES his time there. He gets a splish splash and then a bath (private time at the lake area and then a bath). He runs around in the lake getting some exercise and then Michelle gives him a great bath and massage. Michelle is a certified groomer and massage therapist and is truly amazing at what she does. Michelle always listens when I request not to do something specific (such as cleaning his ears because of an ear infection) and is super patient with my stubborn boy. My pups time at the Pawington is his own personal «me» day and comes home smelling amazing and super happy! Pawington is super unique in that they have suites for their pets and not cages or crates. Having a mastiff, this is super important to me, since he is a big guy and doesn’t fit into most crates. I highly recommend Pawington for all of their services.

We made arrangements to board our dog here while we did a bit of traveling. They require an «evaluation» of the dog so they can see what type of dog they’ll be dealing with. We took him for his evaluation (which he passed — YAY!) and they offered us the opportunity to leave him for the afternoon if we wanted– telling us we could check in on him anytime with their webcam. We left him at Pawington for about three hours and when we picked him up he was happy and definitely tired!
When the time came to «check in» for boarding we were confident he would be well taken care of. What I didn’t realize is that you are supposed to bring your dog’s food — the cost of feeding the dog is not included in the boarding cost. Ooops. They do have the option of buying the meals at $ 3.00 per meal, which is what we had to go for as we dropped him off 30 minutes prior to when they close. I had also been under the impression there were webcams in the «suites» but was informed at check-​in the webcams are only in the large suites, not the medium suite we had booked for him. Ooops.
Nonetheless it was nice to be able to check in on him during the day via the play area webcam and see that he was doing fine. We had his nails trimmed while he was there and I looked into them giving him a bath as well but for over $ 100 for a bath we opted to just do it at home as usual.
The Pawington is pricey — but you get what you pay for. We’ll definitely be back next time we’re ready to hit the road!

Sarah Douglas did a Fantastic job on my ESS!
1^st time customer and so happy with Tashas Grooming! Friendly Staff, Great Prices, Tour of Facility,
Parking is no problem. A Lux Place for your Beloved Pets!

I really liked this place. But I do have to agree with the users that say this is more aimed at helping me achieve posh dog ownership status than at pleasing my actual dog.
The good:
— Friendly staff (they seem to really love the pups)
— Not as pricey as daycare in SF
— Good pick up hours and convenient location
— Love the doggy cam and pictures on facebook!
The not so good:
— One day after going here my pup got extremely ill (unable to walk, peed on herself, etc.) and had to take her to the vet to get treatment for poison. Unclear if that is related to here but still… timing points to yes.
— There are like 30 dogs to person ratio so if your dog is needy for human attention (as mine is), then this is not the place for them
— No refunds even if you have to stop taking your dog here due to the above reasons and doubt about care

Thank you Pawington, now I can work in peace. I just started bringing my 5 month old puppy to the daycare program and she’s loving it! I drop her off before work and then pick her up afterwards. They even having a webcam in each play area so I’m able to see how she’s doing. They have 1 – 2 handlers in Play Area 2 (not sure about the other areas). They seem good with the dogs but can be a bit more affectionate. My pup gets to socialize with her pawfriends while I’m at work and when I pick her up, she knocks out on my lap during the drive home. Like other reviewers mentioned «tired pup = happy owner»!!
In a month, my pup will be staying at Pawington while I’m in the East Coast for Thanksgiving. I’ll post a review afterwards!

Pros:
1) Friendly Staff (Especially The Front Desk)
2) High Quality Care
3) Offers Daycare, Boarding and Grooming Services
4) Lake Play!
5) Daycare Webcam
6) The List Goes On And On…
Cons:
None
I’ve been bringing my German Shepherd here for a while now and that’s because I wouldn’t trust her with anyone else. She is able to socialize with other dogs during daycare and she can board there whenever I go on vacation. Conveniently located near SFO and equipped with the most caring, attentive and accommodating staff keeps me coming back all the time. Do yourself and your furry friend a favor and bring them here, they’ll love it!

Michelle was an awesome groomer!!! After meeting her she focused her time before the group to address what I wanted for my pups hair cut (mind u I suck at describing doggie hair cuts). She took notes of all the scattered thing I said!
After having a bad experience with Petsmart Daly City, Kiro was instantly apprehensive about groomers. His last groom had him constantly shaking for three weeks!!! I brought to the vet and they said it was anxiety!
When Kiro met Michelle there was an instant relaxation! She sat down right next to Kiro and started to allow him to get to know her before rushing back. The played a little and when she saw he was comfortable he took her back.
Let me just his hair cut was spot on and Kiro already instantly loved her!!! I can’t wait to go back!

I’ve been coming for over a year now to groom our cocker spaniels. Jessica is great with both of them. She listens to what I like my kids to looks like. I’m so pleased with the way they after their groom session.
Jessica is very friendly and we are very happy with her.

I’ve taken my baby here a few times for day care and seems to be a very clean, dog loving environment and culture.
The Pawington is a high luxury dog hotel for your best friend or furry baby. It is a good comparison to going to a hotel for yourself. At the Pawington your dog can get a haircut, groom, dog sitter, play date, snacks and more.
My favorite parts about the Pawington:
Cameras– They’re the best, I even have one for my own home. Without their webcams I would go worried sick thinking about my dog. I like how the webcams (drop-​cams) make you feel reassured your dog is well taken cared of. You can view your pup from each play room or if they’re staying in a luxury suite they can also be viewed in their hotel room.
Lobby– Beautiful and welcoming. Small cute boutique with comfortable couches and a real modern hotel feel.
Location– The location is great and convenient. It is near my work and they always have parking.
Why ONLY Four Stars:
They forgot to give my dog his play time in the lake (which you pay extra for). If I didn’t catch it on camera wondering why they didn’t take him to the lake at the certain time they stated they would I would’ve never known.
When viewing the cameras I noticed some of the dog sitters didn’t really do anything. Don’t get me wrong, there’s a lot of employee’s there that are very energetic and loving to each pet. However, if you’re paying for your pet to be baby sat at least keep them busy and show affection.

I’ve become my 2^nd worst nightmare: my overprotective dad. I haven’t become my 1^st nightmare: my mom… yet.
Ever since we got Tater Tot, our world has revolved around him. And just like many furparents, we spoil the sh*t out of him. He gets Mary’s organic, free-​range chicken. We get chicken from the nearest Asian market that’s been marinating out in the open, on ice all day… that’s probably blessed with fly poop.
When it came down to looking for doggy daycare for Tater, we wanted the very best for him. Perusing Pawington’s website, I was in awe that such a place exists. A doggy resort that serves filet mignon and employees who will read a bedtime story to your furbaby in their own luxury suite with a flatscreen TV playing Animal Planet? Shoot, no one ever read me a bedtime story as a kid.
After a trial visit and looking further into Pawington’s reviews, we decided to not bring Tater here. If you’re considering Pawington, please take the time to ask the right questions (PetMD:
) and read all the reviews before making your decision. I recently noticed that every time a negative review is posted, a handful of suspicious 5 star reviews (many of out-​of-​state) would pop up the next couple of days. Just sayin’…
My biggest problem with the Pawington is that they seem to be masquerading as this high-​end boutique dog resort but it’s ran by inexperienced staff. Also, they seem to nickel and dime you. For example, I was told that dog walks are an extra $ 5, where your dog is taken out to the dog run area. That doesn’t sound like a «walk» to me. Another example is they charge $ 20 for 15 minutes of playtime in the lake area. Human massages cost less than this!
Anyhow, below is a recap of my visit and my observations:
(1) Upon arrival, we were given a 4 – 5 page application form to sign. The very first page was a credit card information/​authorization form. This may be nitpicky but it made it seem they were more concerned about our money than our dog.
(2) I asked about staff bios and what type of training was provided to employees since it’s not mentioned on their website. I was given a vague response that most of the staff has worked with dogs in the past. If I’m going to be paying $$$$, I want reassurance that the staff has had ALL the proper training and/​or possesses the proper dog certification (s).
(3) All dogs need to pass a temperament test to be accepted to doggy daycare and boarding. During the test, we watched Tater over their webcam as he was brought to the back play area. He was there by himself for about 30 seconds then they let in about 3 – 4 other dogs for 2 minutes and the employee observed his reaction. That was it!?! Considering some of the horror stories I’ve heard at boarding facilities, I expected a more comprehensive test like testing for aggression if you touch certain parts of their body, toy aggression, opposite sex aggression, etc. I’m no dog behavior expert but from my research, a thorough temperament test should be at least 5 – 10 minutes.
(4) One of the their written policies is that your pup has to be neutered by 6 months. During our visit, I indicated on the paperwork and again, verbally that Tater is 6.5 months and not neutered yet but will be in 3 weeks. I told them we were just shopping around for doggy daycare and will return once he’s neutered. However, I was still asked if he would like to use his first free day of daycare that day. Huh?! Makes me wonder, how often they break their other policies.
(5) Pass forward 3 weeks and Tater is all ready for his first day of daycare. I called to arrange a drop off and was told they didn’t have his temperament test on record. I told the employee, he passed it during the trial visit and the employee just took my word for it. Considering, the test took less than 3 minutes, why not insist Tater do it again?! I could have a liability on 4 legs. And again, this makes me wonder how many possibly aggressive dogs they have there.
(6) The night before dropping off Tater for daycare, I told Mr. NSS that I was hesitant about doing so because of all these red flags.
He said, I was being paranoid.
I decided to check their recent reviews and was appalled to read that some dogs were mistreated by dog handler (s)…and this was all caught on webcam. From employees texting on their cellphones (20 dogs: 1 staff), a dog being grabbed out of the play area by his/​her scruff, stomping at a puppy, grabbing dogs by the collars and throwing them off of others.
**Melisa P:
**Lynette D.:
Management’s response was this was a «new and untrained» employee. WTF is an untrained and unsupervised employee doing watching up to 20 dogs at a time… in a high-​end, boutique dog resort?!
I made Mr. NSS read these reviews. He became enraged, and said, «We’re NOT bringing him to the Pawington… ever».
He then had to admit that I was right… again. JK