Trinity Building Maintenance

My company was with them for less than a month before they canceled the contract. Very unprofessional, they didn’t even come in this last week without notice. They claimed our account was too small to be bothered with complaints that we only had because they weren’t doing their job. they gave us a low bid which we took, because of this I assume they thought because we weren’t paying top dollar they didn’t have to clean. Floors were sloppy, offices were missed and the break room wasn’t touched for about 2 weeks. My emails regarding them not showing up were left unanswered until I included the president in them. If I can give 0 stars I would. The problems were simple issues that if taken seriously they could have been resolved. Getting frustrated at me for complaining about things that were promised in the contract they made is petty. I would not recommend this company to anyone who needs service. For a company to have the mentality that if the customer doesn’t pay high dollar we can clean half ass and not be dependable, It is a wonder on why they are still in business. I am sure they are great to some of their clients, but the fast disregard it took for them with us, I know there has been more unhappy clients. I can only hope that it was a isolated issue and will not happen with anyone else.

The service is great. Lehua takes care of customer service needs. She is always
pleasant. Sylvia has been the supervisor for the janitorial staff for many years and will always make sure you get a really good bid and does a great job of overseeing the clients needs. The janitors do such a good job there is are very few complaints. Their rates are awesome.