Wendy’s

I didn’t think a Wendy’s was capable of getting 1 star… this one is.
I just attempted to order their new Gruyère bacon cheeseburger… instead i somehow left with that $ 4 combo meal… or that was what i was charged for. The receipt said $ 4 combo– jr bacon cheeseburger, nuggets, dr. pepper, fries… I got the burger and fries lol. It’s almost funny.
I specified at least 4 times, to the point of being pushy, that my boyfriends burger was not to have mayo on it… receipt said no mayo… there was mayo. Poor thing HATES mayo, so he ended up eating his burger sans top roll entirely. Definitely dramatic to me, but I still felt horrible for the poor guy!
Definitely a weird Wendys. Having worked in the retail field for 9 years… I’m just a little perplexed that my order was SO wrong lol. I think the girl was too busy laughing with her coworkers to hear me properly. I could barely hear her when placing my order…

So slow. Only one register, cashier leaves mid order, only two drinks in the machine, flies everywhere.

I’ve had some pretty negative experiences with the service of Wendy’s restaurants in the past, but this location definitely takes the cake.
Never at any fast food location have I had more problems than at the Wendy’s on Second Street Pike in Southampton. In particular, I cannot even count on my fingers how many problems I’ve had with the drive-​thru.
Most of the time, the issue is the staff getting the order wrong. I usually order a double combo with ONLY lettuce and onion — NOTHING else, not even cheese, and I always specifically state this to the person taking my order. Over 90% of the time, there is cheese on my double that I SPECIFICALLY stated I did not want. The staff cannot remember what someone wants on their burger for their own life. It is only made worse by the fact that most of the time you are asked to wait by the door to get your order rather than be given it the normal way — at the drive-​thru window, immediately after paying for it (you do get your sodas right away, though). And if they get your order wrong, you have to wait 5 – 10 minutes for them to get you a replacement. The fact that the food is often dry and tasteless doesn’t help matters at all.
It doesn’t stop at incorrect orders. One standout experience I’ve had with Southampton Wendy’s was one time where their BRAND NEW Coca-​Cola Freestyle machine was broken and they said that the only drink they had was bottled water — which had to be bought separately from combo meals, which themselves were the same price without the soda as they were with it. Bad business practice — in a fast food combo meal, most of the value comes from the soda, and without it, it’s almost no different than buying the fries and burger separately.
Probably the only redeeming grace this disaster of a location has is the fact that the manager is often willing to make up for the mistakes her employees frequently make. Unfortunately, apologies and the occasional free menu item can only go so far. There needs to be some serious changes in both the way this place is run and quality of service if I am to return.

I usually love Wendys. Out of the usual fast food group, Wendys is always my top pick.
This particular Wendys, however, has a hard time actually keeping food in stock apparently. If I am going out at midnight for Wendys, I am going to want a frosty. A pretty safe assumption that most people going out that late are going to choose Wendys for the frosty right? So why have the past five times I have gone to this store have they not had frostys for a myriad amount of reasons?
These are the reasons they have not had frostys:
1) The machine is broken
2) We turned the machine off (an hour and half before closing.?)
3) We ran out of mix.
One of the visits they didn’t even tell me they didn’t have it. They charged me and after I pulled around was just told «I wasn’t supposed to say they are available. Can I give you a junior bacon cheeseburger or double instead?» Not getting into what «not available» means, I don’t get a refund? I get a burger that’s half the price what I was charged for the «not available» frosty. .WTF?
I don’t know what’s going on. Apparently frostys are an endangered product which must be protected at all costs from predator customers looking to devour them during all hours of the night.
I just wanted a damn frosty.