Enterprise Rent-A-Car

Very accommodating. Manager very knowledgeable and flexible. Will definitely be renting again!

I want to give a personal thank you to Brian, who assisted with my car rental on Thursday the 21^st of January 2016. Brian was knowledgeable, friendly and (although he was busy when I arrived); very helpful. Who knew that the two-​day local rental would turn out to be a trip back to Texas. The storm that hit the area in the a.m. on Friday the 22^nd cancelled flights going out of Memphis and, had it not been for my rental car; I would have had to wait days before returning home. I called Brian and subsequently spoke to Bobby and they were jewels in finding me a drop off location in ATX and providing information to make my trip safe and cost effective.
Great job Guys — God bless!

I have been with Enterprise for about 8 years and I am considering switching to Hertz due to problems with Dane. I recently had a discrepancy on my bank card for charges from a transfer of funds and I still don’t feel it was done correctly. I love Kate and Tabitha that works there but after having Dane return me home one time from a drop-​off; he did not say ONE word to me and most of the time the other staff will hold great conversations and give a great experience, but I have gotten sick and tire of Dane and the new guy, Eric. A couple of weeks ago, I wanted to return the car and it was 15 minutes from their office to close and I was only 5 minutes from them and called to tell them I was returning my car and Eric told me if I return the car, I have to find a way back home and I had noone for that and was with my 9 year old daughter so I was forced to keep the car and was charged another day when they had time to complete the transaction and take me home within a 10 – 15 minute span. I will reconsider where I rent from next time because I feel they need to get rid of Dane. I am an entrepreneur and will not recommend Enterprise if I can help it.

The manager at the Southaven location attempted to remedy the situation by giving me an upgrade to my reservation. I do appreciate that. However, I was given a Ford Escape. Once I was on my vacation, I discovered the car had a MYKEY lock on the speed. I was unable to change it. I contacted the Southaven office and they did not know what to do. I contacted the Enterprise 800 number and was told I needed an admin key, which I did not have. So, I had to drive 18 hours with the speedometer dinging at me and was unable to speed up to avoid any trucks that I needed to pass quickly. This was the worst rental experience I have ever had. Again, I am saying DO NOT GO THERE!