Southboro Medical Group

Dr. Matthew Benz is our sons pediatrician. We could not be happier with him. He is the most kind, compassionate and knowledgeable doctor we’ve ever met.
We are first time parents and of course, worry about everything. Dr. Benz has helped ease all of our worries and has taken amazing care of our son. We are so blessed to have found him and i would highly recommend him to anyone!
He has wonderful bedside manner and is extremely knowledgeable… he truly is the best doctor we could have ever found for our baby boy!
Appointments are fast and easy to make, and we’ve never waited more than 5 – 10 minutes in the waiting room until we are called in. We’ve also used their urgent care services on the weekends which was easy and fast. (Appointment required). Even if we just have a question, I call and get a return call within a reasonable amount of time with advice and answers.
His office staff and nurses are also amazing; they always make you feel comfortable and welcomed.
I highly recommend Dr. Benz for any parent in need of a pediatrician. You won’t be disappointed! He is the BEST!!!

Dr Buchanan is the bomb!
Smart and caring… he takes the time to really understand your needs. I first came to him when I moved back to the area and was to old to see my pediatrician… he was new to the practice and I loved him instantly. Mom, fiancé, and father in law to be goes to him. The staff and nurses are great too… I love that I can talk to a nurse anytime I have concerns and they can give me advice over the phone. Their hours are great and can usually get you in for quick visits rather quickly!
Beth Nation is great in Ob/​Gyn!
She is very knowledgeable and caring! She knows her stuff! She is a nurse practitioner but in my opinion, she is even better then a doctor. I have been going to her since I was 16. She always asks how i am doing and takes the time to listen. She is also very specific when explaining answers to questions I have. She is very polite and helpful… I recommend her to friends all the time.
Overall Southboro Medical is a great place for Children and Adults. All their staff is nice and accommodating. I even worked there years ago and it is a great place to work. Try going here, I know you and your families will love it here.

If only there were another game in town! When we relocated to Southborough it seemed obvious that we’d move our kids’ doctor to Southboro Medical Group, as its right up the street from home. We selected Dr. Matthew Benz as our pediatrician (based on a referral from my OB). He himself is absolutely wonderful. He’s been patient with my fussy toddler, kind and knowledgable, and helpful with my infant (through feeding problems etc.). The pediatric nurses have also been very sweet. The stars end there. My biggest complaint with Southboro Medical is how absurdly long it takes me make, change or cancel an appointment because of the astronomically long wait times. The (not particularly kind) staff answers quickly and asks to put you on hold (but do not wait for an answer) and when they finally return (10, 15, 20 — yes I have waited on hold twenty minutes!!) they are rushed, unfriendly and not overly helpful. I’m not sure if morale is low, if they’re understaffed or overworked, but one way or another Southboro Medical has nearly lost this patient and her family on more than one occasion due to the lack of really good customer service that I’ve come to know and expect from my medical professionals and their offices.

This review is for the facility and administration, not the doctors or healthcare providers who are actually very good. The company has recently changed management and the changes have been for the worse. My last few appointments have been messed up and my records were incorrect.
Also, My obstetrician stopped doing deliveries at Newton Wellesley about halfway through my pregnancy, but nobody notified me of this even though I’ve been scheduled to deliver there since the beginning. I only found out by accident and I’ve had to switch doctors and facilities last minute because of it. They are also making changes to their insurance policies for the worse, for example the Harmony test which identifies whether a fetus has any genetic abnormalities (very important test!!) which only costs the patient $ 100 if insurance does not fully cover it will no longer be offered at Southborough Medical at all because they do not want cover the additional expenses. This is offered at most other providers.
The rating would be much lower if it were not for the excellent patient facing staff who are wonderful.

It’s a shame. Their phlebotomists are very nice and personable. I got more from them in our 3 encounters than I have in any of my other visits.
The Ob/​Gyn group here is hilariously incompetent. The receiving staff is rude and snotty. The staff that calls you about your test results or to schedule appointments don’t seem to be in communication with each other about… anything. I’ve got bumbling, rambling voice messages from them about why I did blood work that they asked for. I was actually once sent for an invasive and scary procedure with little to no information from the CNP about why. I was sent to the wrong location for an appointment another time and then treated by the receptionist at the correct location like I was at fault for my delay. And this is all over the course of a couple of months. I don’t plan on keeping this office for my care any longer than it will take me to find a competent, professional, compassionate care giver. I shudder to think what a side show actual maternal wellness care would be like here.

Woooooo, this is unbelievable, don’t try to make an appointment, don’t ask questions, no one will help you even if you call multiple times on different days.

I’ve been seeing Dr. Bean at this office since 2007 and I can’t say enough great things about him or this great place the nursing take their jobs very serious and actually care Dr. Bean is one of the most caring docs and actually takes the time to really make sure you as the patient are feeling better and answering all your questions I feel like all the docs nurses and all the staff from the Adult Medicine to the OBGYN office really cares the techs are amazing as well I wouldn’t go anywhere else the Gynecologist office does an amazing job as well I see Nurse Practitioner Sue Stevenson there I love her as well I have no complaints about them there

The 5 Stars if for Pediatrics and Dr. Linda B. Cozzens. Been going here forever it seems. I really think its great that whenever there was an issue and I called they would always call right back and triage the issue and if they thought it warranted a visit they would get us in quicker than I ever expected. Dr Cozzens has always been excellent but I never had any issue with any of the other doctors that took care of my children if Dr. Cozzens was not available and all the nurses have been excellent also.

We came back to Dr. Michael Cooper’s practice following our 3-​year absence from MA. He’s a really competent, caring physician that takes the time to listen & address your concerns. Dealing with him is an absolute pleasure, as he is responsive and truly gives a damn about your outcome.
Currently, his practice is full (no surprise there) but if you can get into his practice, it’s worth the effort!

I get my boob squish here. They’re always very nice although this past time they were a bit rushed so they rushed me through as well.
But, whatever.
SQUISH.

The folks here at Southboro Medical Group are great. My primary care doctor takes the time to care about my needs and my care. They accept alot of different insurance carriers and my experience here has been good.