Black & White Look Optical

I brought my children here for their first eye exam in Michigan We just moved here so I was very skeptical about where to bring them. The service was good by the staff. there was one issue that I had that made me feel a little singled out. Since my children didn’t have the BEST insurance one of the men there (not sure his position) assumed that I was unable to pay for a $ 5 eyeglass case. I stated to the girl at the front «OOH my daughter will like this case when her frames come back» and he rudely jumped in to say, and I quote «your insurance doesn’t cover those» to which i replied «Its not a problem I can pay for them out of pocket, Just as I told the young lady I would do with the frames if the insurance didn’t cover what I felt as acceptable frames for them.» Other than that experience everything else was good. We walked in for our appointment a few minutes early we didn’t have to wait. They do have a very nice selection of frames. The children received their glasses a wk later which wasn’t bad.

The place is a bit grungy. It’s a converted office building that was previously a house.
I was a new patient and arrived for my 11:30 AM appointment. By noon, I still had not been seen and was advised that there were three patients out of me.

I visited their office last summer when I still lived in Michigan and would not recommend their services. I had a basic exam for contacts. I waited for 30 minutes past my scheduled appointment time before seeking an update from an employee. His first response to me was «Do you have to be somewhere else right now?». I waited for 15 more minutes and was finally seen. I must note that while waiting, I realized that they double-​book every appointment and only stagger them by 15 minutes. So there were many other people waiting to be seen by the doctor.
The exam itself was quite poor because the eye chart was in a corner of the room and was slightly obstructed by a filing cabinet. In addition, a light that was in front of the eye chart was left on for the entire exam, and that definitely effected how I read the chart. The doctor was impersonal, not thorough, and seemed to be in rush (probably because he’s scheduled to see ten clients in one hour).
After the exam I ordered my contacts and left. That was in June. I just received my first call from the office a couple days ago and was told that my order was ready to be picked up and I only had ten days to get them. At this point, I’ve already seen another doctor at a more professional office and received my prescription. I can’t comment on the frame selection because I didn’t look at it. But their customer service leaves nothing to be desired and I would be a bit hesitant to trust whatever prescription you’re given by the doctor.

If your looking for the hottest glasses around you’ll find them here. This optical store offers a nice variety of sunglasses and prescription frames. They are competitively priced compared to some of the other optical stores in the area.
My cousin recently purchased a pair of Dolce&Gabbana glasses. She said that the optician helped her to pick the perfect frame for her face. Her glasses looked as if they were made for her. Much better than the ones she picked out herself. She also said that she was able to get an appointment at the last minute.
The service at this place has always been top notch.