Public Storage

Would give 0 stars if it was an option
Quite a lengthy review– but it is definitely necessary to let the public know about the poor customer service here
Not quite sure if I’ve EVER encountered such a rude person as Ms. Tamika at the front office. On the day I was planning out of my unit i stopped in the office, for 2 things. One to ask if there was a key to the women’s restroom since the door was locked (found out from her that the restroom is out of order and only the mens was available) and 2 to let her know that I was going to be moving out of my unit that day and to see what/​if anything i would need to do.
She says just come back in the office once the unit is vacant and leave the door open so we can come check on it. I say ok, ill do that. She says if you are not done by 5, call the office tomorrow so they can make sure you are checked out. I say ok, Ill let you know when we are finished.
Fast forward 3 hours and i get a call from Tamika yelling at me that were not done moving out of the unit because there was stuff still in there when she came to check and i need to let them know when i was done, or I would continue to get charged and some other stuff. I had to stop her and say Im sorry can you repeat the last couple of things you said, because i cant understand you, due to the fact you are yelling. She says (still yelling) I’m trying to tell you what you need to do, you told me you moved out so I was takin you out of the system. I stopped her there and said I’m trying to understand whats going on. First is there a problem because i don’t understand why you are yelling and using such a harsh tone. Second i never told you I Moved out, when i stopped in the office
to ask about the bathroom if your remember I said i was moving out that day, never said the unit was vacant!
She says oh well, if you’re not out by five you need to call back tomorrow. I say ok. i remember you telling me that this morning.
Bottom line, i do not believe i have ever encountered a person working in customer service that is as rude and angry as Tamika, all for no reason. Im am so happy I am moving my stuff out, because I could not fathom having to deal with such an unprofessional person again. Will be elevating this and speaking to someone in management/​corporate office. Some re-​training in customer service is necessary, i hope the other individuals that work in the office, are more respectful to customers.
Oh and just being honest all of the good reviews are because upon signing your paperwork they will take your phone and download google maps on it and ask you to write a good review about them. All while standing over your shoulder. If you pay close attention all of the reviews look/​read exactly the same