McLaughlins Home Furnishing Design

If you want quality this is the place to go. My family has been shopping here for years and could not be happier with the quality of furniture and service. All custom order so yes it may take longer but well worth the wait. The other locations are also excellent! McLaughlin’s is a staple in our home.

The best quality downriver. McLaughlin’s has been around for over 50 years and has furnished our home since we purchased. We are never disappointed by the outstanding service and have always been impressed with the employee’s willingness to go above and beyond.
If we wanted something a little bit different than what we saw on the floor or in a catalog, they always found a way to custom order items to meet our needs.
They no longer sell carpet; but after 10 years ours is still in excellent condition.

Same issue here as far as waiting forever to receive furniture. Ordered a dining room table and chairs on April 2^nd. Salesperson in the Novi store had originally quoted 6 — 8 weeks. Ordered from the Southgate location — salesperson advised 8 — 12 weeks. It has now been 16 weeks and still no delivery date in sight. Store is horrible about returning phone calls. I can’t help but wonder if McLaughlin’s doesn’t pay it’s suppliers in a timely fashion which is why it takes so long to receive your merchandise. Nice furniture but I doubt I’d do business here again.

Yes this store carries nice furniture brands and yes the quotes initially appear to be reasonable. But shopper beware. We ordered two pieces of furniture from McLaughlins back in December. The first issue we had was a glitch in the quote we were provided with (which, by the way, was very close to the quote we received over the phone before we even visited the store). We received a call from the store two weeks after we placed our order telling us it would be almost twice what we were quoted as they had made a mistake in calculating the amount. The salesperson was completely unapologetic and acted like the mistake was our fault! We should have taken that as a sign and canceled our order/​gone somewhere else, but we proceeded with the order. Now, several months later, we are running into our second problem. It is almost mid-​April and we still have yet to receive our furniture! One is a custom piece so we expected it to take a few months. But the other is something that two other furniture stores told us could be delivered within 3 – 4 weeks. This is getting to be really ridiculous. The last call I made to McLaughlins I was told it would be another 3 – 4 weeks… it has now been 5 with no update. If you’re looking to furnish your home in a reasonable amount of time, definitely look somewhere else.