The Cheesecake Factory

Our food on Sunday was very late coming out and was not good either. Apparently, «the side» that does teriyaki chicken was behind and then they had to do the monte cristo over so it wasn’t soggy. Still, our dishes did not come out at the same time. The table next to our party of two was a 4 top. They sat and ordered at least 10 minutes after us. They were almost halfway through their meal before our server even addressed that our food was late. Needless to say, we were full from bread when our food hit the table. The monte cristo was not good, soft (not crunchy) and lacked flavor. The strawberry «preserves», which is really jelly, was not on my plate and I had to ask for it. The entire experience was a sad waste of an hour, calories, and a Christmas gift card. Bummer.

This place is good if you come during a time when it isn’t slammed. For example, lunch on a weekday is a good time to come.
On the other hand, come here during Friday or Saturday and you’ll be asked to 1+ hours. Come here with a big party and you’ll be asked to wait 1+ hours and end up waiting double what they say. This has happened to me multiple times.
The food here is good even though it won’t always come out as requested if it’s a busy night. Service is a hit or miss depending on your waiters stress to experience ratio.
I recommend coming here, holding a spot in line, selling it to a starving party that doesn’t want to wait 2 hours, and take the money you received from selling your place to go get a real dinner at Truluck’s right down the block!

Quick lunch with a bunch of co-​workers brought us here today. Place was clean, as usual, and the menu, well if you can’t find anything here you can’t find anything anywhere…
After 10 minutes I locked on to the Seared Tuna Tataki Salad and started with a cup of the fresh mushroom soup.
Fresh mushroom soup– I dipped some of the fresh dark bread in it and then ate the rest without. Great flavor and clearly not mass produced. I would recommend it if you like mushrooms.
Seared Tuna Tataki Salad– When I ordered it our waitress said, «Oh that’s the best one», so my expectations aligned… When she brought it and I tried the first bite, this is quite good for a non-​sushi restaurant and I would DEFINITELY order it next time as well. If you like Ahi try it. Light lunch and both items were great.
Bathrooms were VERY clean and in order. Shows that they put emphasis on the little things and it is noticed.
Great visit/​lunch and I would definitely return. Nice job everyone!

Service was great, food was excellent… I have NEVER had a bad experience here. My glass was always full, portions were Texas size and we all walked away happy.

Had a very nice meal. The foods good and the atmosphere is cool too. Waiter was on top of everything, letting everybody know about their food and when it was comin. I had a very enjoyable nite.

Subpar. Got take out– think their sandwiches are better then their salads. LOTS of options which is always a plus.
Nice enough place, good location and lots of variety– pretty much a good spot if you’re not sure what you want for dinner.

SUMMARY: pretty overpriced for a lot of menu items and especially the wines/​drinks (some are $ 12-​$ 15/​glass), but this is definitely worth the visit for the desserts (even the non-​cheesecake ones!!)
SERVICE: (5*s) our server was also the trainer for other servers and definitely paid great attention to our table. He could have suggested more expensive items but didn’t, which I really appreciate. He also said his favorite dessert is the Tiramisu cake (not the cheesecake one).
FOOD: (3.5*s) Gluten-​free menu is built into the regular menu. Approximately 10 choices to choose from (including a Chocolate Godiva Cheesecake!!) I had the salmon with steamed broccoli and mashed potatoes. The salmon was grilled and was pretty dry, but fresh. Broccoli was pretty plain and boring. Mashed potatoes were a little too thick, but had decent flavor. Everything was hot.
My aunt had two appetizers for her dinner: the grilled artichoke halves (she said it was VERY GOOD, but NOT gluten-​free) and Ahi Tuna (she said it had too much marinade on it but was overall pretty good). TIP: artichoke quality varies by if they are in-​season so be aware of that before ordering those.
We ordered three different cheesecakes: salted Caramel, red velvet and Godiva (very dense and THE BEST!!!) Red Velvet tasted more like frosting than cheesecake. Salted Caramel was pretty boring.
Found out that every cheesecake they have is HANDMADE in a factory offsite (hence, Cheesecake Factory) and they have a giant refrigerator that holds 1,000 whole cheesecakes! :O
AMBIANCE: (3*s) Do NOT come here for a quiet evening – the noise level is very loud and booths are not comfortable. They need to get better cushions because my butt hurt by the end of an hour-​long dinner.

Super slow service for two to go cheesecakes with 8 servers just hanging out. Numerous servers saw me standing there for 3 – 4 minutes before anyone even acknowledging me. Waited 10 minutes with no one in the restaurant.

Stopped in for lunch. Was able to get a table pretty quickly which is always a bonus.
Tried the fried mac and cheese balls which were outstanding. Just the right amount of crunch and still soft and gooey inside. There are four of them to an order and are a two bite at least size.
I ordered the grilled salmon with the Thai sauce on the side. The salmon was cooked perfectly with great grilled flavor. The Thai sauce was a nice addition to dish and had the right mix of flavors. The mashed potatoes were real and not instant like many places. They have just the right amount of mash and the occasional little chunk of potato mixed in.
The server was OK and the only reason I dropped one star. She did follow up some but had no real personality and didn’t try to make it a great dining experience. She was just going through the motions. So nothing rude or inappropriate just blah .the five star experience has to have the wow factor on food, atmosphere, and service.
Still a great visit and good food. I would revisit the location again.

Use to love this place but hadn’t been here in a while. I was VERY disappointed to hear that they got rid of the Mint Green Tea which was AWESOME. WHY???
Then the food and service was just meh. They didn’t even have chip and dip. It’s not awful and certainly a solid C place but it use to be one of our favorites.
What happen to this place? BRING BACK THE MINT GREEN TEA!!!

Bad night?
I have no clue why the service was so bad this evening, but our party of six, celebrating our son in law’s new job, was destined to suffer delays throughout our visit.
The wait for a table wasn’t bad, but it was downhill from there. Seated, wait, wait, wait, finally our server comes and takes drink orders. Wait, wait, wait, here comes the tea and water, «I’ll be right back with the Margaritas; wait, wait.
MANY minutes after the adult beverages appeared, our assigned server reappeared and took our dinner order. LONG wait, finally plates, on the arms of unfamiliar waitstaff, begin to appear. Five-​sixths of the meals, anyway. Ten minutes after the first five were delivered, our original server reappeared and feigned shock at the fact that one plate, an omelet, remained unserved. Five minutes later (she was first caught by another patron wondering about her meal) she delivered the omelet with little in the way of apology, but quick to note that the plate was still quite warm (thus, I can only assume, believing all is good, right?) Neither the omelet eater, nor any of the other five, was ever asked about how their food was, whether anything else (Tabasco, perhaps) might make the meals even better.
Dinner over, one of the diners asked for a to-​go box, which, in almost every situation, would suggest to the waiter that things are winding down, and perhaps the final bill, or, before that (this is the Cheesecake Factory after all), desserts be suggested, but not our waiter. She somehow missed the class on understanding your customer’s needs, and we waited another fifteen minutes! Another of the diners actually called the restaurant (there was no staff patrolling in any fashion) to ask that our bill be presented!
Bill in hand, we were finally able to exit this forgettable evening and find another way to celebrate the new job. We’ll be going out for dessert, because The Cheesecake Factory failed to live up to its name, or to their pledge of customer satisfaction. As we left, I looked for two or three minutes to find a manager, but if there was one there, they were well hidden.
#NOTgoingBACK

I would be giving a 1 star review, but the food and eventual table service was good enough to warrant an extra star.
My husband and I went here for our wedding anniversary. We just had a baby a month ago and it was our first time out without the baby in tow. Not only did we want a fun experience, but we wanted something that wouldn’t take forever so we could get back to the baby. After being quoted a half hour wait time, we ended up waiting over an hour. Our names were «lost» and the pager we were given was never buzzed. I’m fairly certain they started calling names instead of using the pagers we were given out, which makes no sense since there easily 100 people in the lobby getting cheesecake or waiting for a table. What irked me the most was that nobody even acknowledged the mistake to us or apologized after we asked about it. Really poor and inefficient set up. Really poor customer service. We’ll probably just stick to getting our cheesecake to go from the case from now on.

The food here is great. Their menu is huge and can be a bit overwhelming. I love the red velvet cheesecake. The service here is spot on, I never have a an empty drink.

Dessert first? Yes please… otherwise you won’t have room for it because you’ll be busting at the seams with their large portions. If don’t have a Texas sized appetite, try one of their designated small plates.
Feeling Chinese? Is your wife craving Italian? And your skinny friends want salads? Great, you don’t have to compromise, The Cheesecake Factory has it all.
Recommended Dishes: Orange Chicken, it is delicious, and has a touch of spiciness.
It’s not on the menu but you can ask for it: Pecan crusted catfish. This is a chef favorite!

I like coming to this place with my family because there are many options in their menu for everyone. My family always get some desert too. It’s really a great place with a great service.

Overrated. But pretty good. Will always come back. Big menu, so there’s lots to try. Nice ambience, classy.

Lawd have mercy this was good eatting!
Of course the food was amazing.
AND THAT D&$@/ Cheesecake was The Bomb (dot) Com.
I’ve eaten at a lot of places and I actually had to put cheesecake factory on the top of my list.
When we walked I’m out was packed… since it was the Sunday after Valentine’s… What really set the mood was the hosts they were really friendly. And constantly updated everyone that tables were opening up.
SIDE NOTE: I hate busy restaurants and I’m quick to go somewhere else.
The hosts were encouraging people to visit the bar… and when she did sit us… I hated the table … and the host quickly had them prepare us an outside table
Okay the ambiance was nice a little relaxing. their were a mix of families and couples. The patio was covered and in a good location for people watching.
I was so ashamed of how quickly I are my half of the red velvet cheesecake.
The only downside was our server was sooooo boring his personality almost killed my vibe, but it didn’t ruin my offer all prescription of the restaurants food and service.

Great selection of food, something for everyone so it’s a great place for groups. The salads and small plates are great and usually enough for a meal. The entrees are flavorful and the servings are generous so there is plenty to share. Kids meals are great and come with a drink. Brunch on Sundays starting at 10 and fills up fast. Save room for dessert. The cheesecake is deliciously sinful and well worth the calories.

Decided to come to South Lake. Not impressed and will never returned here again. The service at the bar was awful. This location is not impressive. Seems older white people received more attention than regular people. I told the bar tender I don’t normally order the food that I got today and he was not attentive and walked off. Wasn’t concerned at all about the food and customer satisfaction. Because what I order tasted awful. They have no since of humor. I cracked jokes and they were really dry. I’m better off on my side of town North Park. 4 star restaurants had better people working there than this place. Sad face. So much for Sunday Funday !!! Ps get better bartenders who have a sense of humor ! It’s a bar area and requires a different type of service. Aka friendliness !!!

This place is known for its large variety, huge portions, and fantastic cheesecake. I’ve been here several times in Fashion Valley (San Diego, CA) and it’s always pretty good for a chain.
Today I had the Louisiana chicken pasta and my husband had a mushroom burger which he enjoyed. Kids had breakfast meals which they liked. Lunch portions are large.