CVS

I was a longtime customer, but they failed me at a critical time. The regular store and personnel are great — this review is for the pharmacy and the corporate office. They lost my order on a day when I absolutely needed my prescription. They then made me wait and tried to recover only to tell me they couldn’t fill it because it was 16 days old. Never mentioned that when I dropped it off. Would not call the doctor to fix it and did not call me because they had lost it. All they could say was «sorry» all the way up to their corporate office. No fix, no compensation, just a cheap old «sorry» was all I got after spending thousands with them The pharmacy staff is overworked, looks unhappy and their customer service has seriously eroded to the point of total failure. I write a lot of reviews and most are praising good businesses… this one unfortunately is not and CVS has lost a customer for life. Just in case it looks like a rant (mostly is) they actually failed me 3 weeks prior with a different prescription where they were unable to determine if my insurance (which I had already used there many times) was good. So… they just didn’t fill it. Funny how the next place did so immediately, with no issues. Go to Walgreens if you want superior service. I did. Filled it right there while I waited and clearly understood all the local laws pertaining to pharmaceutical distribution.

If you value your health, I highly recommend skipping this pharmacy. First they accessed up my wife’s script by giving her a generic, which normally Is not an issue, but this was for a seizure med and written for name brand because the generic was not maintaining a therapeutic level. It was a fight to get a pre authorization from the insurance, and after cvs f’d it up they refused to subtleties again. Result: a seizure. Back to doc/insurance.Fight for preauth again. First time she goes to fill it, they give her the wrong medication. DO NOT TRUST THESE IDIOTS!

Ok so I have been shopping this CVS for about a year and a half now. My previous CVS was at the south end of town. I never had an issue at that one. This one I have had two issues with the pharmacy. Just things such as not helping me with insurance. I get they might be busy but they deal with insurance everyday and going that one little step for a customer makes a huge difference. The other part of the store is always willing to help and go the little extra.

I am here at least 3 – 5 times per week. The staff is friendly and the location is great except it is hard to get in and out of the parking lot because it is on a busy area of Sparks Blvd. so you may have to flip a U turn to get there.