D & D Plumbing

We’ve used D&D Plumbing for years, since we moved into our house, because they inspected our solar panels when we moved in, and they became experts in our solar system, which is old, antiquated, and hard to maintain. They can do it, and have been our go-​to guys to maintain it and our heater ever since.
They would get five stars for sure from us, because they’ve always taken superior care of us, until the last time they came out. My husband’s shower had a serious leak, and our solar system was making a loud sound in the attic. John came out and found the source of the shower leak, and took care of the problem in the attic. He had to order a part for the shower, and said it would be in in about a week. Everything was fine.
When the part came in, they sent a different person out to install it, and all he knew was «he had a box.» My husband’s shower had a special type of setting that allowed it to preset a temperature and remember it in the dial, and when the guy installed it, he installed it upside down, rendering it useless. As soon as my husband came home, he saw it was wrong, and called them. They had to come back out and install it correctly, which took them a few days.
Other than that, they have taken care of us pretty well, and I’d recommend them to others. They are pricey, as others have noted, but their quality of work is usually good, and they will work with you if you let them know you’re on a budget.

Their work is first rate, their people are friendly. But watch out for their bids. If they run into problems you can get into overruns and end up fighting later. Get all change requests in writing and up front with new bids.

water heater starts to leak [slow drips] Sunday night. Monday morning I get the usual 3 bids, 1 a onsite estimate Monday night. D&D beat em both in price and service, was taking a hot shower with my new water heater Wednesday am. Albert the plumber who installed it was awesome. Call for an estimate you’ll see.

I chose D&D to plumb some equipment at my shop really just because they were so close to me. If figured if they were close… they could get me avid in a hurry. I’ve had some bad experiences with plumbers over the years and was braced for a bid that was higher than I wanted to pay (always is it thus!).
But much to my pleasure, the bid was totally reasonable. As expected, they had someone over quickly. I had 2 other plumbing firms come by to bid… but got tired of waiting for a response. D&D got the work done before the other firms got their bids to me. And while one of those bids was 2% lower than what I paid D&D, I didn’t care. I needed the work done, and it was.
Based on my experience, I have to say the first reviewer’s experience is quite a surprise: My experience was the exact opposite. Everyone can have a bad day I guess.

WORST CUSTOMER SERVICE EVER! I currently manage an apartment complex and had D&D out over 4 weeks ago to give me a bid. Every week I would call in they had some new excuse or reason as to why they didn’t get it over to me. This is a large job and was going to cost a good amount to complete. After finally being fed up with the lack of communication I called once more to speak with Jerry and guess what?! He’s out of town for another week! The receptionist Stacy gave me nothing but snippy responses when I wanted answers. If they don’t care about a corporate account (you know the kind that keep them in business), what makes you think they will be overly concerned with your issues however big or small? So take my advice and DO NOT USE THEM!!! I would rate zero stars if that was an option seeing as in how I never even got a bid for them to attempt to complete the job.