Open Box Outlet

I don’t vape, but I would have if I I could have many years ago as a smoker. I like this place because it’s owned by a nice, honest guy. Glen is friendly and helpful, and genuinely cares about providing good service to his customers. In addition to the vaping stuff, you’ll find an assortment of random knickknacks like skateboards, rugs, and framed pictures.
It’s eclectic, it’s reasonably priced, and there’s a soda machine. The staff is mostly high school dudes who might be a little distracted once in a while, but at least they’re developing a work ethic. Kudos to Glen for his success in Reno and Sparks.

Too many kids hang out there. Last I checked you had to be an adult to buy and vape. Should not be a place for underaged kid to be hanging around. Horrible customer service. It’s like pulling teeth to get any help. Would highly recommend NOT going to this vape shop.

Great customer service, excellent management. Highly recommend this store for all your comic, vap, and household needs.

Great outlet store, different than any I have been to. Their vape products are on point, never met a staff more dedicated to customers. Whenever I have the chance I come in on weekends to buy and read comics, they have tons of them. They have two employees Darrin and Erik, who both are ridiculously educated about Vape products, their taste in flavor suggestions are fantastic.

I found nothing here to buy, but it seems like this would be a cool place for some people.
Open Box Outlet opened in what used to be a Hollywood Video location. They have an eclectic selection of items. At the front near the cash registers are vials for e cigarettes. There’s rugs, skateboards, some clothing and comic books. Lots and lots of comic books. So many I put it in the comic book category. They have two walls and several filing cabinets on the store floor. An employee said they have even more in the back.
I can’t comment on the prices because I couldn’t find anything I wanted to buy to size up the prices.
The staff was friendly.

There are 12-​year olds vaping on the couch … Someone needs to alert the authorities about this crap.

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Haven’t updated in a while and thought the Community should know. I’m am pleased with openbox again. Looks like their has been a positive turn in the customer service. Store is always busy and they always manage to satisfy everyone’s needs. The store owner glen is always in their overseeing all transactions and making sure he can do right to the community. If you have a problem glen the is always their to make it right. Their selection of electronic cigarettes and mods has tripled over the years. Their juice selection went from a few brands to multiple amount to brands I could be in there all day and not have tried the same juice twice. Knowledge towards the product is outstanding. Will continue to recommend the store to others. Sorry for such a long wait before updating the review but I want to make sure that credit is due where credit belongs back to five stars.
Thanks

Great shop and great selection! All the employees were very helpful and professional!

Just to be clear, this review is for the e-​cig part of the store, not the other thrift part aspects of the store.
I’m approximately 30 years old. I took up vaping over cigarettes over a year ago. A friend of mine suggested Open Box as an option for getting vaping materials here in the Reno/​Sparks area. The first time I went in was outstanding! Glen, the owner, was extremely friendly & helpful with regard to devices and liquids. The times I returned afterward, I had similarly positive experiences.
One thing that always put me off from this location for vaping is that there is no way to sample the e-​liquids. You can’t try anything. So, you’re left guessing and spending your money based on hunches & hopes. But, because of the customer service, I was willing to overlook that concern and patronize the shop as long as I went in I knowing what I wanted.
Unfortunately, over the past 6 months, my experiences have deteriorated. I’m not sure if it’s just the location of the shop (across the street from a large high school), but it seems to have focused on becoming a hang out for teenagers. It also appears that the owner has attempted to help the community by offering jobs to teens. While I admire the intent, a negative impact on customer service is starting to show.
I went into the store yesterday knowing that I wanted to pick up one container of a specific e-​liquid that I purchased a week prior. I was ignored for 15 minutes until I finally walked behind the counter and demanded some help.
The young teenager who helped me, didn’t know what I was asking for, which was strange, as I’d been in the previous weekend and bought the product. He, then, asked another employee who was closer to my age for help. This employee was much more attentive but was unable to find the liquid I was looking for. I ended up purchasing another flavor of the same brand of e-​liquid. (It is fine, but not as good as the liquid I went in to purchase.)
While in there, I heard someone say there was another Open Box opening at another location south of town. Perhaps I will try that new location. However, this location now seems great as a teen hang out, but isn’t a place where adult vapers are welcome.

I went to cal neva open box outlet and there was nobody in the shop but this sign that says brb. Ive been waiting for a good 30 minutes for somebody to come but nobody came. Wasted my time. Maybe i’ll give a better review next time when somebody is in the shop.