Kerfree Kennels

Nasty owner. After a friendly couple greeted me upon entering the building, I told them I was there to pick up my dog. They told me I should go to the next room and when I did, found an empty reception desk. Behind this room was a door through which I could see a man giving another dog a bath. I made eye contact and he beckoned me through and again I told him I was there to pick up my dog. The bathing equipment was loud so he just pointed through the next door (the next room was the long rows of kennels and at the very back of the building I saw a woman standing in a back office.) As I let myself through I saw my dog looking terrified in her kennel. I approached the smirking woman, who stood stock still with her arms crossed, staring me down. As, for the third time, I said (smiling and friendly) that I was there to pick up my dog, she maintained her smirk and nearly yelled at me. .. «OUT!». In the way some would yell at a disobedient child. I was so shocked and confused, but I turned around and walked back to my dog’s pen and stopped. She followed and when I looked back at her to confirm this is where I should stop, she yelled at me again, «OUT!»
We went back through the bathing area and into the room with the reception desk where for a fourth time I told her which dog I was there to pick up. All the while looking at me and treating me like an imbecile or something she had to wipe off her shoe. When I explained that all of the workers there had waved me through, she yelled at both the groomer and the couple in front of me, trying to humiliate and embarrass them.
After that she changed her attitude into a falsely sweet tone– I forget if she apologized to me, but she helped carry out my dogs things to the car when my dog was ready to go. As the door to her kennel shut and we approached my car she said to me, «That couple up front doesn’t work here, they’re just volunteers. They don’t know anything, but they really like to think they’re doing something good here.» And rolled her eyes and laughed.
Nasty, nasty woman. I have never been treated like that or yelled at like that in my entire adult life, let alone as a customer. If the sweet couple I saw playing with a puppy when I walked in were the owners, maybe I would come back. But after meeting the owner and seeing the way she treats people, I would never bring my dog here again.

Was traveling into the area to attend a wedding nearby and needed a kennel for my black Lab Bella for one night. Since I didn’t know the area, I went on-​line to choose one. Numerous emails were exchanged b’tween me and the owner of Kerfree to address my concerns. (BTW, this was the only kennel that responded to my initial email inquiry.) Was pleased to learn that Kerfree requires a vaccination certificate from an animal’s vet prior to boarding. Met Lisa when dropping Bella off and felt immediately reassured that Bella would be in very good hands. Lisa even asked me if giving treats to Bella would be okay (Bella, of course, would have said yes, as many as possible!). There was a large fenced, grassy yard next to Bella’s run (which had a Kuranda bed with a blanket on it) where her two individual playtimes took place. Couldn’t be more satisfied. The wedding was outstanding. .. and so was Bella’s stay at Kerfree!

We will NEVER return to Kerfree Kennels! Based on the behaviors that Sophie, our cockapoo, has exhibited ever since, we suspect that someone who had an iPhone treated her less than kindly. Ever since she was there, Sophie will run downstairs if she hears the default iPhone text message alert; we have changed them on our iPhones, but they’re all over shows on TV now, and there’s nothing we can do about that. :-(«Kerfree», my rear end!