Oak Hill Appliance

Fortunately I haven’t had to use Oak Hill Appliance that often. However, when you need appliance repair, it’s usually not a great time.
I’ve bought parts for a washer and dishwasher there and have great service there.
I’ve also had to use them to come an repair an oven and a refrigerator at the house. Both times, the repair technician was on-​time, knowledgeable and friendly. Both time I was lucky and just needed a part. The repairs were made quickly and for a reasonable charge.
I’d use Oak Hill Appliance again, in a second.

Should of come to Unilocal first. They DID make me aware of their $ 85 service charge, but I was under the impression that would be taken out if we had them fix the issue. I knew my dishwasher latch was broken and I don’t need to pay $ 85 for someone to tell me that. This part costs $ 25 online and why would anyone in their right mind pay $ 200 for this service. Sucked it up, paid the $ 85 and sent them on their way. NOT WORTH IT!

Danny Hanna from Oak Hill appliance came out and fixed my gas range in a jiffy. The problem was a pinched wire which he diagnosed and fixed quickly. Very courteous and professional and fair. Thank you Oak Hill!

They weren’t exactly cheap but they came out on time and got the job done. Turns out a thermal fuse in my oven had blown so they came to replace it. The oven door also had locked itself so he had to pick the latch, remove the door, the oven unit from the wall and replace the fuse in the back. An OEM fuse cost about $ 30 online but they charged me $ 66 for it. $ 75 for labor plus an $ 80 service charge it was definitely more than I wanted to spend for a relatively easy fix. Regardless Randy the repair guy was prompt, friendly and knowledgeable. I’m all about supporting local small businesses so I would definitely recommend Oak Hill Appliance.

We LOVED the helpfulness of the office woman and the speed in which someone was able to help us. HATED the price for a bandaid and not a fix.
We called Oak Hill Appliance after trying to disconnect our gas stove on our own (we were getting new floors installed the next day) and still smelled gas. We knew we might just be smelling residual gas from the line, but weren’t confident the shut off valve was working. The woman on the phone was great. She put us in line for a house call and even tried to help us on the phone. The repairman showed up during that time. We were really thankful they could help us so quickly.
Turned out that our instincts were correct– the shut off valve was not really shutting off. He didn’t have the part and went to the store. He was gone for over an hour. When he came back, he fixed it right away– KIND OF. He never replaced the faulty valve, he just put a cap on the end of the hose.
All in all the house call was about 2 hours and cost us $ 200 (including the $ 10 part). We thought that was really steep for something that isn’t truly fixed! The shut-​off valve still won’t shut off correctly since his fix was just to cap it. It helped us get our new floors in on time, but now we still have to have someone come out to really fix the problem.

+ 1 Star — Our dryer developed a persistent squeak after service. The service company has come out twice on their dime to try to resolve it — not perfect but feeling a little better about the company

DON’T USE OAK HILL APPLIANCE. This place is not helpful. I bought a part and it did not fix my washer. They would not let me return it after their tech tried to install it and it did not fix the issue. They have terrible customer service. I can’t recommend a place that does not help their customers, they just take your money.

This company is awesome in my book. We read some of the negative and mediocre reviews so it felt a bit like gambling but needed our dryer repaired and were dealt a good hand.
A little background… we have a Kenmore washer & dryer and did not renew the warranty. Sears was relentless with the phone calls to renew the warranty which led me to avoid it altogether. I can’t stand people calling and asking me to give them my credit card number and intimate personal details when they can’t even be take the time pronounce my name correctly. Needless to say, the dryer quit drying as soon as the warranty expired and we were planning a move to a new home all at the same time. The Wifey called Sears and they were gracious enough to give us a repair appointment in a few weeks… geez thanks for allowing me to give you my money when it’s convenient for you.
Here comes Oak Hill Appliance to save the day. The Wifey called them and they were able to schedule an appointment for the next day, which happened to be Saturday. Jackpot! The service technician arrived at the tail end of the appointment window but knew his way around our appliance. He figured out the issue right away and was able to repair it lickety split. He was a knowledgeable, courteous, clean (important for an OCD household), and downright South Austin friendly.
The only downsides were the huge appointment window and the trip charge was on the high side (of course we have nothing to compare it to so it may have been moderate). These are minor issues in return for the excellent, friendly, down-​home service.
Heck yeah I will use them again!!!

Great Customer Service! My refrigerator went out over the weekend. I left a voicemail on Sunday and received a call that evening to set up my appointment for Monday. The Technician was knowledgeable, polite, and fixed my GE in 20 minutes. Would definitely recommend.
JB

We have been a very satisfied customer of OHA for about 20 years. When our refrigerator/​freezer failed we called OHA for help. Randy came to our home and carefully diagnosed the problem and fixed what was wrong in a timely, efficient and very professional manner. He also went above and beyond to repair a broken freezer drawer for us at no additional cost.
Such excellent service and customer care is really above and beyond and we highly recommend OHA without hesitation!

I was reluctant at first, when I heard they are a family owned for a long time i went ahead and asked them to look into my refrigerator
Randy came and checked it, very professional, calm, explain what’s going on, patient with my list of questions and down to earth guy
No out of the blue problems to inflate the bill, just the facts and just what it needs to get going again
My fridge is working and I’m a happy customer, we don’t have many appliance repair businesses in SW Austin and I’m glad I found one I can depend on
Recommended

We had such a great experience with Oak Hill Appliance. They were very friendly and helpful when we called to make an appointment. The guy that came out to the house was Vincent. He called to confirm the appointment. He was on time. He was very friendly and professional. And, he did a great job! We had a gas dryer converted for propane. Vincent was very knowledgeable and very efficient.
We hope we don’t need their service for anything else, of course! But, if we have any problems, we would not hesitate to call OHA.

I’ve used these guys a few times for parts they have always had the part I need at a good price. Next time I need a part I’ll be back.

They did a great job of telling me what the problem was and how much it was gonna cost. Bought another 10 – 15 years of use out of my fridge/​freezer.

After a major cooling problem with my GE Profile refrigerator, I called this business for help. The first visit was promptly scheduled and completed but the problem persisted. Puzzled, I called the office and was walked though an explanation of what else could be causing my issue. Vincent, Nate and Tyler kept me in the loop and explained they would stay on the issue until resolved without a further service charge. Long story short, their diligence and patience took care of what was a major problem in our household.
I will utilize their services again without hesitation and recommend them to anyone.

Thanks to Oak Hill Appliance (and the youtubes), I can add «can change dryer door switch» to the list of things I can do by myself. Ardie S suggested the place and said, «slow down when you see Big Rack Taxidermy… I’m not kidding this time.» Yup, it’s close to that place.
I had already tried Sears, but I would have had to call and send for a part. I called OHA ahead of time, thinking they closed at 5:00 (it was 4:50), but the gentleman told me he’d be there until 6:00. He was able to tell me that he did in fact have the part I needed.
It was quick and easy to walk in and get the part I needed.
I really don’t want to have to fix more appliances, but if there’s some weird part I need, I’m sure I’ll head here.

My oven would not heat up so I could not heat and enjoy my pizza. The upper heating element was orange and working. The lower element was cold. I called Oak Hill Appliance. They had fixed the control board in this same oven 1 and ½ years ago which saved me around $ 200 vs buying a new board and they had my model number and serial number on file. I know a little about appliances and said I suspected a bad heating element. We agreed that I would bring the heating element in and Oak Hill Appliance would test it — and if it was bad — then order me a replacement which I could install myself thus saving the cost of a service call.
So, I pulled the heating element out on Friday morning, took it to Oak Hill Appliance and it tested bad. I committed to a new heating element which they ordered for me. Monday at 2 PM, Oak Hill Appliance called to say they had my part. I drove down, picked it up, installed it and we will be having pizza for supper. This saved two trips for a service tech and was a great way for them to work with a customer who has limited repair know-​how, but adequate in this case. This was my second 5 star experience with Oak Hill Appliance.

The Kilroy family’s been doing bidness with OHA since the mid 90’s. Back then when money was tight and the appliances got cranky and mean, I’d call OHA and describe the problem. They helped me trouble shoot it, they told me how to fix it, they sold me the parts, and I’d fix it-​every time.
Okay-let’s get to 2012. We had a problem with our fridge. OHA came out, diagnosed, and fixed it. But, because we cheaped out when we bought the thing new, another problem came up within a week. This one was fatal and unrelated to the first incident. We called OHA appliance. They came out, diagnosed the fatal cause, did not charge for the second visit, removed the part from the first repair, sent it back to the manufacturer, and requested a credit. Guess what? We just received a full refund check from OHA for the part.
Gotta love the guys and gals at OHA!

I won’t go all the way and throw down the fifth star because of their Time-​Warner-​like scheduling («We’ll be there between noon and 4pm, but we might actually show up at 11:30 am» sort of deal). However, the guy fixed our dryer in no time.
And the lady I spoke with on the phone today to cancel a service appointment was as nice as could be.
So there you have it: Four solid stars. Here’s hoping nothing else breaks so they won’t have a chance to earn that fifth star.

I work, I have a young son, I cook, I eat, therefore… I stain my clothes.
Thank you Oak Hill (especially Lynn) for having incredible customer service, getting me the part to fix my clothes washer in record time, also giving me print outs (since you could tell I was a DIY gal), and then taking the time to CALL me to make sure I did it right.
Oak Hill Appliance… you make it easy to be a (cleaner) self-​reliant, single mom. Thanks.