Clark’s Tire & Automotive

We moved to this area 2.5 years ago and used Clark’s for our first purchase of snow tires. They not only helped us figure out what would be best, but they found a set much nicer and cheaper than we originally came in requesting. Since then we have stayed loyal for many different services and they have always been honest, reasonable and reliable. Most recently our 17 year old got her first flat. We got the car to Clarks on the spare and left the tire with them for repair. When we got the call to get it there was no charge, just a smile and a «have a wonderful weekend». We will never go anywhere else.

I was recommended by good friend who was having his car worked on. I needed some rear brakes replaced. I was told they were reasonable and they did good work. So I called Chris. He told me that if I supplied the parts he would give me a good deal on labor. So I purchased the parts and brought the car to Clarks. I was told it would not take that long. It would have taken me 2 hrs at the most to replace the pads and rotors. But I had no place to complete the project. Anyways, the next day I picked the vehicle up. He did give me a deal. A good deal for his company. I was charge $ 85.00 per hr. So no, I will not be going back there anytime soon

I live just around the corner from Clark’s and I’ve been going there for like three years to have my snow tires put on or removed. I bought them there. I took my car there the other day for the usual and he put the wrong lug nuts on, then when I got there he nonchalantly says, «let me remind you AGAIN you have the wrong lug nuts for your car.» And just dismissed me because he was clearly busy-​like always.
1. He’s never said that to me EVER!
2.The correct lug nuts were in the vehicle all he had to do was look, or ask, or call me???
3. He knew I was driving to Moses Lake in that vehicle and because he was preoccupied, lazy or who knows just in a rush like normally he just let me leave. PS there was a minor on the car.
4. He’s a professional, he knows I have two sets of lug nuts but he didn’t put two and two together.
5. It was clear that I was concerned and confused on how I could have the wrong lug nuts suddenly & he gave zero f’s.
I actually don’t think they are a bad business but I’m disappointed. I’m buying all weather tires because I’m over the hassle of swapping. They won’t be getting any more of my business which is a too bad for them because I could’ve spent the $ 445 there.

Best shop in the area by far. I love that it is family owned, and most importantly HONEST. I have purchased two sets of winter tires and had multiple services performed on my Honda, Acura, gmc, and ford truck. They are so good in fact that we live in Seattle and still plan our work to get done here when visiting family. They are always really busy, which is probably because people would rather come here and wait rather than get ripped off at a chain store.

My SUV had a long-​term oil leak that I didn’t have the money to fix until recently. At the suggestion of a friend I took it to Clark’s. They looked it over and told me that my valve covers were loose (and at least one was cracked) and so was my oil pan. I authorized them to do an oil change. While checking everything out, they informed me that my radiator was clogged, and that they had tried to flush it a couple of times with no success. I knew something was wrong with it because discolored coolant had recently started leaking from it.
I was told that the best solution would be to tighten/​replace the valve covers and oil pan as needed and to replace the radiator. I asked for an estimate and was given one that was acceptable to me. I authorized them to do the work but was not given a firm finish date.
This is where the review goes into good news and bad news.
The bad news is that they kept my vehicle for six days, which I could accept given the volume of work. However, the communication was sporadic. I would call, they would say «probably tomorrow,» then I would have to call again the next day to find out that it was going to take yet another day. As I said, the time for doing the work was ok. The uncertainty and the fact that I had to do the follow up wasn’t great.
The good news? The work was done well and the cost came in at the estimate, which I very much appreciated. My vehicle is running well and is no longer pouring oil (and recently, coolant) all over the ground.
I took a star off for the communication, but I will go back to Clark’s when I need auto work done. We all have strengths and weaknesses, and the important thing for me was getting my SUV fixed.

I’ve been in to Clarks several times and the environment is always positive, friendly and we’ve been very pleased with the prices and service. Having just moved into the area a year and a half ago it’s great to know where I’ll be getting our tires from here on out.

My car has been in for the same problem at least 10 times after paying 2700.00. Always get the same answer of «we couldn’t get it to do it, bring it back if it starts doing it again.» After having it towed 3 times on my dime it has been there this time for 3 weeks! When we call in for update we get the same” I’ll have to give Chris a message and have him call you back” NEVER does he call back. When I finally get ahold of him he LIES and says he has left messages on my husbands phone, when I call him out on it he says he’s been talking to my sister… why the heck would my sister know a thing about it! Come to find out that was untrue as well!!! Really poor customer service from not only owner but staff as well! In my opinion this was a good shop in the beginning years. they were honest and fair. now they have gotten to big and they have poor technicians and rude staff!!! After sending MANY friends and family there I am sad to say I have to spread the word. not only has this happened to me but a family member and my BFF! What shame because I love to support the local company’s!!! BUYER BEWARE!!!

You can tell as soon as you enter the shop that they actually care about their customers. I needed new tires and couldn’t pay it all at once Chris let me make weekly payments! WOW!