Firestone Complete Auto Care

Patrick who works the front customer service area is very nice and professional. Older grumpy guy is not, didn’t catch his name. They will not fix my flat tire because I used Fix a Flat. I have never had a problem with this before, even at Firestone. Not this location, but they should all act the same.
I took the tire to another shop and was told it would be no problem. Firestone just lost a customer. I have been a long time customer dating back to the 1990’s. I will have to pay to get the fix at another shop, but easier and way less time than this BS.

Awful. They don’t work with credit at all. I waited to see if I would be approved and the guy didn’t even bother to come up to me and tell me I didn’t get approve I just sat in the waiting room for like 20 minutes before going up to ask about it. Okay that was fine I had the money. My husband made an appointment for the next day because they had the tires I needed. So he took my car out to the valley and they said it would still be a wait because it was over booked from the day before. But come to find out they didn’t have the tires that we needed even tho they told us yesterday they it. And my husband had to drive together firestone across not happy about that.

Very Satisfied!
Today I was referred to Firestone to get an oil change. The guy helping me, I’m sorry I forgot your name (his wife is a huge Joan Jett fan *smiles), was so nice to me. Told me what was being done today to my car and it was going to be around 35 – 45 minutes when my car will be ready.
I head out to lunch and later, the guy from Firestone called to let me know my car was ready. They had done an all around look at my car and said my car was in great shape and the only thing he suggested was to change a cabin air filter and do a fuel system tune up. Which took an extra 30 minutes.
Came back to Firestone from lunch, waited in a very cleaned waiting area with TV, coffee, and kids toys for customers, and waited until my car was ready.
YAY! my car is ready to go! He went through a printout of what was done today with my car, i signed receipt, and off I go…
THANK YOU THANK YOU! I will be back for sure *cheers*
ps. looked at my receipt and service advisor was Michael :-)

Incredibly friendly service and if you walk in without an appointment there’s a good chance that they can take care of you in a timely manner.
They had to order a tire for me from Seattle but were always incredibly friendly and updated me frequently on the progress. The waiting room was clean and comfortable and the coffee was decent.
The only downside that I could find was that parking is extremely limited. Last time I was in there were some customers that had to park on the street or in front of the store because there were no open spaces.
If you have to wait for service on your car, there is a grocery store and fast food across the street to pass the time.