Absolute. Theives. NEVER trust this company. They will do their best to convince you need major work done, then quote you an artificially high price. When I called around for 2nd opinions, it was quite obvious the reputation Mr. Rooter had within the industry: Unscrupulous and predatory. They did their best to bilk me out of $ 6k, when all that was needed was a $ 75 cleanout. Want an honest, fairly priced company? Call Action Drain. Avoid the Mr. Rooter bastards at all costs.