Enterprise Rent-A-Car

I’ll admit that my usual rental company is Enterprise and generally I rent away from the airport to avoid the extra fees that go to the airport. That said, this was another great experience and confirms my decision to use Enterprise.
I arrived that location, a couple of blocks from my hotel, walked in and within just a couple of minutes the friendly and polite agent had my paperwork ready (I’d prebooked). As I was using a email discount coupon he made sure to double check to make sure I had the lower possible rate. And yes, he did offer an upgrade, but honestly I almost never take them; I like smaller cars for their convinience.
The car itself had CA plates in Spokane so it likely had been a one-​way drop off at some point in the past, but for all that it was in good shape and I had no mechanical issues with the vehicle. It was very clean and no one had been smoking in it at any point in the past as far as I could tell.
I used the car sparingly for the 5 days I had it with no trouble. I like to walk a lot so while I generally have a car when I travel, I tend not to drive unless there’s bad weather or I need to haul things; groceries, paperwork, etc.
My rental return was equally pleasant with another friendly agent. He checked the car quickly and gave me my receipt within five minutes of my returning to the site. Clearly it wasn’t that busy which helped but this agent was very familiar with what needed to be done and didn’t dally. I was offered a ride back to the hotel, but I was headed to the restaurant across the street for breakfast (Frankie Doodle’s — big, big omelets btw), and a final walk around Spokane.
BTW — this location is on a one-​way street so be sure to plan your return or you may end up circling a block or two to get the right heading. No, this didn’t happen to me. I remembered from my first visit and passed the place on my way to the hotel (Quality Inn) every day.
Mahalo for the great service!

I received a phone call from the Spokane area manager regarding my last business transaction, I was pleased to hear the level concern he had explaining what they did doing to resolve future problems. They took care of my charges (wich I never requested and wasn’t necessary) after speaking with him I assured him That I will remain a customer. I relize problems do occur but it’s how they respond determines their integrity and level of business. This was done with courtesy and professionalism.
Thank you,
Brett Setzer

Service was good. Just did not like the fact that they do not clean their cars before handing them out to others! My husband and I rented a car there and still had marijuana inside it smelled horrible. I understand yea yea yea it’s legal but not for military. Never using this location ever again. This could have cost not only my husband career in the air force but my job as well!

I have always appreciated this place. When you are dealing with a national chain not all the franchises are as pleasant and helpful as I have found the downtown Enterprise.

The employee are very sweet to work with but the only reason I give them a 1 star is because I called Enterprise 25 minutes before arriving to return my rental car and ask if they could call a cab to have it there when I arrived. The gal at Enterprise assured me that they would call a cab for me and have it there when I arrived. But the cab driver named, «MJ» showed up 25 minutes late from the time I requested so I missed my flight which cost me an extra $ 262.00 to rebooked the next flight out to the next nearest airport to my destination. I hope that Enterprise does not continue to loose business because they use an unreliable cab service.

Great experience renting a pickup truck last weekend. Originally, worked with the branch manager, Mike, who was great and was willing to go the extra mile to work with me. Vincent checked me out and back in and he was also great! Great customer service, fast, efficient and showed me how to work the rig. Highly recommended and I don’t say this much about car rental places. Much better than my airport experience.

rented last weekend and car wreaked of pot, weeks before the car was falling apart, literally parts were popping out, this place and the people truly suck

We made a reservation for 8 am at this enterprise and they did not have a car available until 10:30. Gave an excuse that they called us and told us… but really terrible customer service. Manager could care less. I would never recommend or use this Enterprise again. Not a good experience.

These guys were fantastic to work with! They didn’t try to freak me out about potential high cost damage prevention/​coverage or up sell me on additional cost options: thank goodness! They were quick, friendly, kind, and had excellent customer service skills. They picked me up from my office and also drove me to pick up my car from the repair shop when it was time — I didn’t have to stress about anything! I had an incredibly pleasant experience. Eric & Brandon were fantastic! I feel great about referring them whenever possible!

So I get a reservation set up for an upcoming Washington Trip and I call in to get confirmation and details. Amber (Sales Rep) picks up and you can already tell she is not liking her job from the moment she starts to talk with this obnoxious attitude. Not customer friendly at all.
I continue to ask about my reservation details and find out that during summer months Enterprise’s practice is to remove the option for «one way» trips meaning you can’t pick up in one city and drop off in a different city. News to me, would’ve been nice to have that stated somewhere on the website or be informed by the sales rep when I called originally the first time right after making the reservation.
Amber proceeds to tell me this and I’m not in a good mood about it, she then suggests to switch the reservation over to the Airport sales office which does allow «one way». I clearly state that I would rather look at my options first before making that decision and that I would call back. I guess she has wax buildup, because she repeated her «suggestion» back to me verbatim like a scratched vinyl recording as if I didn’t hear her. So I made it very clear to her and even slowed my voice with distinct intonation to ensure proper pitch levels so she would understand, then quickly hung up, because I was beyond annoyed with this woman who had to have been 21 and doesn’t care about getting fired. After finding a better deal elsewhere, I quickly called back to cancel and got Amber again. I asked her to cancel the reservation and she said «ok, sorry for the inconvenience». The call ended and I didn’t think much of it until today when I was flipping through my emails and came across the Enterprise confirmation
I clicked on the Cancellation link just to see and lo and behold it was NOT cancelled. Thankfully, there was no money transaction involved so I didn’t have that headache to deal with, but seriously Lying??! I’m not through with you Amber, expect a call from your Corporate offices soon. Lying to a customer does not sit well with me especially at my expense. Good luck with your future endeavors as a McDonald’s cashier, because I will make sure you get fired from Enterprise.