Rockwood Urgent Care Center

I have tried dealing with what is suppose to be called a patient advocate to help me rectify my needs with Rockwood. I left 3 messages and never heard anything from what is suppose to me my ADVOCATE. What a sham and a shame.

I have been exceptionally pleased with the care and individual attention I have received at Rockwood. I never felt rushed. Highly recommended!

I was in from out of town, and my asthma started acting up because of the wildfires to the north.
My individual treatment was JUST FINE, and was personable and polite to me. I got what I needed, and got out of there in a reasonable time frame.
I deduct one star because I did see the staff be inexplicably terse to other people in the waiting area. I don’t want to presume the reasoning for this attitude, but it did seem odd to me that one second, they were being polite and helpful to me, and the other, they were being unreasonably short to someone else.
That being said, Urgent Cares seem to universally have dismal reviews. If you have insurance and they cover this place, it’s worth your copay to get in and get out. If not, it’s still cheaper than the ER.

Whoa! An empty waiting room???
This was a rare sight but it was our first to this facility. Check in was quick and initial wait time less than 10 to be taken in to be weighed and have blood pressure checked. A PA-​C gave family member an initial check shortly thereafter. Now it’s approaching 30 minutes waiting for a pblebotomist to extract blood.
We were eventually sent downstairs to the Imaging/​Lab department that takes up the whole floor. Paperwork was quickly processed and blood drawn within 15 minutes but now we’re still waiting for a technician to call for the ordered scan. A very nice younger receptionist, with blond hair, went to check when I inquired. Family member was given a survey form to speed up the wait. Now approaching an hour and a half. Told it would be a CT scan now. Almost two hours after we arrived, family member is finally up for screening.
Was sent back upstairs to wait for the assessment. After about 15 minutes, we were called in and the PA-​C gave us the lowdown of their findings, nothing serious. I asked for a copy of the blood panel results but was only given a summary of the vital signs. Was impressed that although this was «urgent care», it was well sited to have easy access to diagnostic facilities you would find going to a hospital ER without being in a hospital.
We have been patients of Rockwood since moving to the east side of the state and often wish there were better choices for quality medical care, as in choice of doctors due to insurance contraints of a generous plan. It’s limited but this is Spokane and not Seattle. For today’s visit, we appreciate the opportunity to see a medical professional, and leave the same day, knowing the symptoms were not life threatening. An extra star for that.