Sephora

Jenny was awesome yesterday at the downtown Spokane Sephora. She really went out of her way to provide five star customer service! Sadly, I had developed an issue with my favorite Sephora brand makeup eyeshadow pencils and she took a return with no hassle and swapped it out for something that would be hopefully less irritating to my skin. I am a Beauty Insider member and I always get freebies as well, which of course, I love. This is my favorite place to purchase makeup for a reason! There is always a crazy amount of staff here so you aren’t waiting around like at other makeup counters, and the way they handle problems really impressed me.

Ordered something online and paid for 3 day shipping. It’s holiday season so I wasn’t expecting it to be here in 3 days but it’s now been 2 WEEKS and customer service was rude and completely unhelpful. I guess it’s my mistake for ordering something the beginning of December and expecting it to be here before Christmas… I am now more than happy to buy my make up elsewhere.

Pretty sad i come in here a lot, i love makeup and pretty much have one of everything at home. After a couple times coming in i have to stay it has been an amazing visit every time. the staff is very friendly and helpful all the time. If i come in spending a lot i expect to have my questions answered and have the product tested before i purchase so, my expectations have been met all the time. You can easily spend 100 or more so what i expect is good service and the staff be knowledgeable of the products. I have not been dissapointed once and love coming in to see what is new.

Took my niece in for her first makeup. They did a mini makeover on her and helped us pick out some affordable age appropriate makeup. She had so much fun and left feeling so good about herself. Everyone kept complimenting her which she really needed hear. Thank you!

I have been to several much larger Sephoras and have always had a good experience in the stores. This is only my second time going out of my way to go to one in town since I live way on the other end, and I left happy with spending much, much more than I intended to. If you leave feeling good about spending money you didn’t want to spend, that’s a good sign.
So I walked in and within a minute had an associate mingling around me. I asked for her advice regarding foundations, apparently, I suck at this and have hard to match skin as well. She helped a little but when she realized I needed more help than she could give asked if I would mine waiting for one of the makeup experts that do the color matching to be free, I had no problem with that. To some it may be a turn off that they make you wait for someone else or that she didn’t help me herself but I much rather prefer someone experienced to help than to take advice from someone knowledgeable but not able to provide the maximum help for my needs.
I waited around and the girl finally able to help me was great! She was super patient and tried several things until we found something that worked for me, and also gave me a few pointers on how to make it blend better. I ended up buying EVERYTHING she put on my face. Not because she was pushy and trying to sell it to me, but because I was happy with the results and finally after years found something that looked decent.
The manager was also amazing, before I even knew she was the manager she popped by to talk for a few and saw her engaging with others. I was going to go home to purchase everything online since I had a VIP 10% off coupon, and she even honored the discount there so i didnt have to go through that hassle.
Check out was also fast and friendly, I didn’t feel rushed. I chatted about some products with the girls, and was on my way.
I would definitely (and will) stop by here again. And if you need make up advice on any subject, don’t hesitate to ask these ladies.
Now, I will say if you are «new» to the Sephora chain, this is no subpar place where you can get makeup for $ 5 and be on your way. Sure, the Sephora brand is a little cheaper but expect most products to run as low as $ 10 to $ 50 with the average price per item being between $ 20-​$ 40. So this isn’t a place to look for cheap makeup, but it IS a place to look for good quality makeup that you will be happy with and can test it out in the store instead of just «guessing».

(I wish I could give this store 3.5 stars. I’m rounding up).
Okay, so one of my daughters is a Sephora addict (and I too am a fan). So it was with giddy anticipation that we saw this store at the mall. I was in the market for a nail polish and my kid just likes… everything. We were struck by how tiny this store was, and how meager their inventory (as compared to other Sephoras).
I was disappointed by the small selection of nail polishes they had, and how the least expensive one started at $ 12. That’s just not normal!
The staff were pleasant and there were clerks walking around the store, asking us if we needed any help (which I liked).
All in all, this is a fun store that stocks the basics but not a heck of a lot more (again, as comparing it only to other, larger Sephora stores).

All I needed was a lipstick. I had an old one with me. Easy! Right? Not so much. I was standing by the products I needed but didn’t see the color. It so happens I was by the makeup station with an associate putting makeup on another customer. A second associate, I was standing RIGHT NEXT TO, was to busy playing with the first customers baby to ask me if I needed any assistance.
So I walked around the store looking for another associate. Could not find one, so off I went back to my original spot. Right by my product and right next to the associate. Still she didn’t look up at me, still chatting and playing with the baby.
Finally I say «excuse me, do you work here». That did get her attention and she finally located my product. So off I go to the checkout. I was the second person in line. I waited 10, TEN minutes to pay for my product. The checkout guy was very nice and thanked me for my patience. The original sales girl was STILL playing with the baby. Maybe they only have one register open. Maybe only one person is allowed to check people out. I don’t know. But I think ten minutes is a long time to wait to pay for my purchase.
I wanted to just put it back and leave. It was a present and I had no other choice but to purchase the product there. I won’t go out of my way again to go to this location. I assumed this location being in the downtown mall, the level of service would be much better.

These girls are the best! Seriously, the best ran Sephora I’ve ever been too. I never leave dissatisfied. The manager Mel, is a true professional and knows exactly what she’s doing. There is another girl Emily, who I know has 2 other jobs not including working here and she is so young, but so knowledgable of the products! And Kenzie’s hair always looks rad, she is hilarious and her eyebrows are perfection. All and all, this is a must to stop by, get your makeup by one of the lovely ladies here, buy some stuff and leave feeling confident!

When I first heard of Sephora I thought it was one of those tacky fragrance stores in the mall that sell tacky colognes. Sephora is in all ways the real deal. The products are first quality and are all name brands. Like Deborah Lippmann, Clinique, Marc Jacobs, and, Clarisonic. I love this place.