Creative Apparel

I’m very sad to leave this review as I have had items printed here for years and I’ve always been happy with the results. Bob, the owner is a very matter of fact, but overall decent guy who will help you out. Dont expect to have him chat your ear off or anything– not gonna happen– but he’s a nice guy who does his job well. I always felt uneasy that he understood what I wanted with tshirts but then id come back a couple days later to find he did exactly what I wanted. The prices here are more expensive than online but I always prefer to support local small businesses so we’ve used them for 5 years. Unfortunately I’ve had to move to an online retailer because of my horrible experience with the guy who works (ed?) for Bob. It’s been a year and a half since I made the switch. (Just started thinking about what a jerk this guy was to me and decided to vent). Bob was on vacation when I went to have tshirts made. This guy treated me like I was an idiot. I brought my files the exact way I had many times before, clear instructions of what I needed, and a mock up of the finished product. (Pretty easy, 2 color, front only shirt). The file was an eps file just like I had been instructed many times to bring but that wasn’t good enough for him. He wanted it as a vector (I thought it was a vector already) and in ai format. Okkkk I sent him the file and he made fun of me that it was converted to a vector by the program and not drawn that way. Sorry, I’m not a graphic designer or paid for my role. I’m quite sure many people bring much, much worse to them to put on tshirts. This was a high quality, huge vector file. Not some grainy 72 dpi web image. He was so rude I felt like crying. Then when I went to pick up the tshirts they were not even close to the right color. He said it was my fault by not giving him the exact Pantone color number I wanted. (Never needed that before either… Pantone color books are expensive, come on) The color I wanted was bright yellow! Not too hard to figure out! He printed it a beige color. He had my mock up. It was like he wanted to use up what he had and thought I’d take it cause I’m some dumb blonde and I volunteer for a charity. Never one did he apologize. He basically made fun of me the whole time. We had to pay for the reprint of the shirts. Sadly after this experience I moved to jakprints who are not only much cheaper but have amazing customer service and an easy, online ordering system free of jerks demeaning me!