Used this company via a home service website. Used cleaning method advised against by carpet manufacturers for residential cut pile carpet. Made stains in carpet more spread out, left parts of carpet crunchy when dried and also left off swirls in carpet. Vendor claimed bonnet pad dry cleaning is safer than steam cleaning(not true). Went back and forth trying to work out a refund and ultimately had to escalate with the home service website. Still awaiting resolution over a week later.