Holiday Inn Express & Suites Houston North-Spring Area

This is the loudest hotel I’ve ever stayed in. If you value sleep and not hearing your neighbors cough through the night, you’ll go else where. I stayed here for 4 nights and every night was the same hearing the people next to, and above you at all times of the night.

Room was great no complaints here about how nice it is. My complaint is the staff. I’ve never encountered so many rude employees before. If you read my other reviews you’ll see I’m never one to complain. Maybe once.
I drove into Houston on New Year’s Eve and checked in close to midnight. I was not out partying just passing through. The front desk lady was very rude and made me feel like I was interrupting whatever she was doing. Once she handed me my room key I walked toward the door and she yells «Umm your credit card» because she forgot to hand it back to me. Rather then meet me halfway she sat there and held it up for me to walk back and grab it. Not a far walk but trying to describe how crappy this person was.
Next morning I called for a late check out because I didn’t get any sleep from getting in so late. They gave me 30 minutes. Once 30 minutes was up at minute 31 the maid starts pounding the door like the damn police. I yell just a minute because we weren’t quite finished getting ready. 4 minutes later pounding again! I’m not exaggerating this! I yell almost done. At 12:37 a man is now knocking on the door and I yell were leaving! So 7 minutes late from a late check out I’m interrupted 3 times! I get it I’m late so it’s my bad but the way they were kicking me out was ridiculous. Holiday Inn please run a customer service training with these people because they make you look bad. I’m paying $ 110 to stay in a room 12 hours and I get treated like that. No thanks.
If you don’t mind scumbags it’s a great room comfy bed great shower n all. Just be ready at check out!

Beds and pillows are amazing!
Nice rooms and décor — pretty average
Terrible gym! — very small, missing weights, treadmill and elliptical are old and do not work properly

Pros
location close to I45
New construction
Large spacious bedrooms
Very well equipped spacious bathrooms
Cons
Moldy smell in some corridors

Everything was good here — except the internet service. Really people? In this day and age a hotel staff should be able to sort out IP issues for their guests, even Apple/​Mac users. Frustrating.

My husband and I love the Holiday Inn and Suites. Their beds and pillows are to die for. I never want to get up in the morning because we are so comfortable:) Bathrooms are very clean and they give you small bath and body works shampoo conditioner and lotion. I thought that was pretty cool. This location is right off of the highway so its accesable to alot. If you are ever in the houston area you should check it out!

Attended the grand re-​opening yesterday evening as they unveiled their new look and design. I was not wowed because the outside is what really needs some love but I digress. With Exxon moving into the neighborhood I can see more hotels updating their venue and enhancing their services.
COOL NOTES:
1.The banquet hall and meetings rooms allow you to bring in outside catering and that is a HUGE plus in the hotel and events world because often times you are stuck with crappy onsite catering that is so bland. It’s nice to have the freedom to provide catering to your guests based off of YOUR culinary preferences.
2. On Site car rental services provided by #Toyota. No Holiday Inns have this service or at least I haven’t seen it. Definitely a nice gesture to be able to check in, get a rental car and move on about your day.
The room renovations were nice too. The addition of down comforters, the option of soft, medium and firm pillows was a plus. The suites come with two flat screen TV’s and are quite spacious.
Thanks to our #HolidayInnExpress (@HIExpress)
#JasonsDeli (@jasonsdeli)
#BerryHill (@BerryhillBaja)
#Carrabbas (@Carrabbas)

Attended the grand re-​opening of the Holiday Inn and I liked the new look. The outside of the hotel is very unassuming. Inside there’s a large lobby with comfortable seating and a flat screen TV. The hotel is decorated in a lovely seascape décor with brilliant blues and greens. The rooms have been remodeled with new bedding, and include extra seating, a microwave, and a mini fridge. Breakfast is included with your stay and you have to check out the on demand pancake maker!
The hotel has a typical sized business center, small pool, sauna, fitness center, and coin operated laundry. There is even a Toyota car rental office on site. The banquet rooms are decent sized and bringing in your own outside catering is allowed. The location itself is near lots of stores and restaurants and close to the Woodlands Mall.

This place is wonderful. Very clean and extremely comfortable. I highly recommend this place. Staff are friendly, inviting, and sweet. We stayed for the Washington Reunion 3 days and had a couple of rooms and rented two different banquet rooms. Will definitely stay here again. It is a ½ mile from grocery stores and 2 miles from Mall. Really nice and newly renovated. However, the pool is small. The breakfast is FREE and the selection is like a basic restaurant (good choices) and nice looking fruit. Also, the hygiene condiments are Bath & Body Works!

Avoid this location. Untrained staff, sent me to an occupied room. Finally got a room that smelled of bug spray. Under construction so you have to wonder the halls as there are no signs to help you find your room.

Holiday Inn Express? Yes!
Yet, when you walk into the front entrance, you’re amazed to see a huge, expansive lobby. I’ve gotten used to walking into a small HI Express lobby, but was extremely surprised to see the large room with plenty of comfortable chairs, everywhere! The only thing that bothered me was that I had to look for the front desk. Rebecca at the front desk was extremely cheerful and a wonderful help, even provided us a group of take out menus to assist with us getting dinner delivered. The room as usual, is extremely clean, and nicely decorated.
Since it was a little south of The Woodlands Entertainment District, the prices were much more reasonable than just a few miles down the road. This HI Express has more meeting rooms than most I’ve been to, and is much larger than most that I’ve been. So I was shocked to walk down the hall and see comfortable chairs, and meeting rooms next to them.
Nice place, and give Rebecca a big Thank you!

I continue to be amazed at the quality of these hotels. I just love staying at these. This one again was awesome. Staff was great. Breakfast was solid. Stayed 2 nights here. Far less expensive than some other area hotels.
Will stay here again if I am in this area.
I had friends staying at another pricey hotel and they had to pay for internet.

Great Location, Great Hotel ! We are Priority Members and spent a few nights away in one of the King Bed Rooms. Was not disappointed at all. Great Breakfast. It was a little to cold to swim, but maybe next time. Minutes from the Woodlands Mall, or Old Town Spring. Many restaurants to choose from. We will be back.

Got to say I was impressed with this hotel. On check-​in they had my paperwork ready. I was greeted enthusiastically and given a welcome kit (water bottle, snacks) for using their points program. By the time I got to the room they had wedged it open for me. The room was clean, large and inviting. The whole stay was great until checkout time. When I called the front desk for a late checkout and was told by the lady. I already given 56 late checkouts I can give any more. Why tell me that? Do I care? Yes so the other 56 people are more important than me??? Big mistake. Other than that the hotel was very nice. free breakfast was limited but ok

This is a nice hotel clean rooms nice king size bed. Easy off I-​45 north of Houston. Morning breakfast was good had pancakes eggs and cereal plus much more.

Ok, so it’s a Holiday Inn Express. They are nearly the same anywhere you go. There’s always your own coffee pot (with really crappy coffee), an iron, higher quality soap, shampoo, and lotion, and otherwise the same extras you’d get at any other Holiday Inn Express.
The city posted this location as Spring, TX, but it’s really «The Woodlands», an upscale area in Houston. Since Houston is the oil capitol of the USA, there are no sidewalks to walk to one of the local bars or restaurants. You’ve got to risk you’re life on the roadways adjoining the freeway where cars, trucks (even horses!) whip on by. It’s best to wear bright colors at night.
On the flip side, this particular Holiday Inn Express has always had very nice and accomodating staff, nice guests, and I have never had a bad experience in the three times I’ve stayed here. If there is a question, or a request to leave bags beyond checkout time, they have always been as helpful as can be. They’ll even engage you in a conversation… A CONVERSATION!
Personally, I have always found Texans to be among nicest, friendliest of people — very hospitable, and eager to share the bounties of their great state. But you really do need a car to get around to any extent, and it is by no means pedestrian friendly. But then, what else do you expect from a city (Houston) who’s economy still largely depends on the use of oil.
Anyway, if you want to stay somewhere near (about 20 minutes away from) Houston, this is a great, reliable hotel to spend your time in a friendly environment.