Hometown Pediatrics

Do not see Dr. John! Took my daughter in at 4 months old in because of a rash starting and her armpits and neck roll were raw, swollen, and red. He glanced and said put cetaphil on it and keep it dry. Which makes no sense bc cetaphil is for moisturizing skin. He also made me feel stupid for coming in for a small rash! Why would I wait for it to get big to come in? And he did not even exam her. Her ears had excessive amount of ear wax and if he would’ve checks like he was supposed he would’ve noticed!
She is now 10 months and I took her in for a last minute apt with dr Moore and she told me if snot color turns green or white and if she developed fever, to bring her back in. The next day, green snot, and running 103.6, and bc it was a last minute apt we had to see dr john again. I came in and he said still just a cold… So why does dr Moore tell me to bring her back in if I see these symptoms and still just hear, it’s a cold. He told me to alternate Tylenol and Motrin and pretty much wait 5 DAYS and if she still has fever bring her back in. Mind you she went from no temp to 103.6 within, less than 24 hrs. I’m no doctor, but that high of a fever for that long can cause seizures. 2 copays later, with Tylenol and Motrin that is now no longer keeping her temp down, I think it’s time to go to a different pediatrician.
However her doctor, Dr. Gonzales, is great! Unfortunately, I can’t ever see her when I need to. She stays pretty booked and I need an emergency dr that is also great. The only reason this place gets any stars is bc of dr Gonzales.

Excellent pediatrician, office staff is very kind and helpful. They were recommended to us by dozens of people and after going there, I too recommend them to anyone looking for a good pediatrician.

Due to our usual practice continuing to lose doctors, we had to find a new one. We prefer newer doctors cause they haven’t had time to get complacent. That’s when we found Dr. Gonzalez here. She just completed residency this past June. My 18 month old needed a check up and two weeks later him and my 5 yr old were sick, so we’ve been 3 times in our first month. We’ve never had a problem getting an appt and never had to wait more than a couple minutes in the waiting or exam room. The staff here have been amazing. Dr. Gonzalez is a terrific pediatrician and she’s been great with both my babies. I have no intention of ever using another doctor. This place seems perfect!

We relocated to the woodlands and tried this group as a pediatric group for our four kids. When you walk in there is a glass window which had a woman on the phone. she shoved a piece of paper at me, then slammed the window shut. I was not there to be seen (which was the form shoved at me) but to hand in the forms and medical records for my kids, so I knocked on the window. It rolled back and she said «What?!» I explained that I was there to hand in medical records and she rolled the window shut in my face again. Eventually she finished her phone call and rolled the window back. I wasn’t really thinking this was such a nice place and told her that she seemed to be unhappy to be dealing with me, had I done something wrong. «No» was the answer and she took the forms and rolled the window shut again. About a month later I had my first sick kid. Same thing, windows rolled in my face. Then they were unhappy that I did not have my medical card on me, and I pointed to the medical information page in front of the receptionist and said that the number was right there if she needed to verify. I was told that it is policy that you have to being it to each visit, and I responded that since this was my first visit I was unaware of the rule. After watching the receptionist just starting to enter the data in the computer, I sat down with my sick kid. Once in the room, which had a brown pleather bench that smelled unclean, we were asked if my daughter had a fever. We said that we had not taken it. The nurse did not take it. The doctor (Dr. John) came in 35 minutes later asked if my daughter had a fever, we again answered that we hadn’t taken it and he did not take it either. He did a brief exam and pronounced that she had a cold. Then he said the office coordinator wanted to speak with me I handed my paperwork and told that there would not be another visit. At this point, having lost my patience I responded that it surely was as we only go places with friendly staff and doctors who remain somewhat on schedule. Then as I opened that door, the staff which were all standing there listening like little children scattered. I had to laugh. On the way out I opened the window and told the receptionist that I truly had not seen such an unprofessional, angry office in my life. The response was a hearty laugh and a «have a nice day» Do i recommend this place? Ummm… not in a million years. We have moved ten times in 15 years and even my 13 year old said as we walked to the car «mom, those people were weird» Out of the mouths of babes!