Geez! What a dissapointment! This was by far my worst experience in this establishment and anywhere in a long time! I walked into Marble Slab to not only cool off after walking into the mall in the middle of the hot summer day but to also have a nice tasty treat as I shopped. When I walked in a saw 4 crew member in the place and one customer, one guy wearing all black was cleaning the place which It is much appreciated, one girl was helping out the only other customer, and I, well just standing there waiting on one of the other crew members to ask me for my order. I stood there and what do you know? The other two crew members turned around pretending like they did not see me and the other girl had the dignity to sit on the counter across the ice cream! I mean c’mon really? I was not giving up on my Birthday cake ice cream cone until the man cleaning the glass called teh girl sitting on the counter to assist me so this is when We began to play: I very sarcastically with my «God bless your heart» smile said to her«Wow, looks like you don;t want to be here today!» and This young girl gave me a smirk and shook her head didn’t even say a word. I looked at her smiling waiting on her to talk or something since I was just standing there having a stare off, then all of a sudden she remembered that she had to ask me what I wanted. I ordered a plain one scoop Birthday cake ice cream on a cone, I typically order it with sprinkles but before I could ask her to add them on she just immediately place the cone in front of me as we were opposite sides of the glass, I did let her her know that she never offered any toppings and felt like she was trying to rush my order so she can sit back down, she THEN offered to place them in a cup and have ME sprinkle it on my ice cream. SERIOUSLY? YOUONLYHAVEONEJOBTODOGIRL! So as she got to the register further away from me since the other girl was still helping out that other customer she yelled at me! Yes she did yell at me! So again with my overly done Southern hospitality tone I said, «geez, you want me to give you my card right in front of this man’s face?»(she extended her arm out across the other customer to reach for my form of payment). At the end, the whole thing was a huge disappointment, I didn’t even get the total of my ice cream cone nor I know how much I paid. I just wish these people could get another job elsewhere since they just cannot stand scooping ice cream in a mall and having minimal contact with customers.
Alejandra P.
Évaluation du lieu : 1 San Antonio, TX
This place sucks! It took about 10 min to get help, they were out if milk so the 3 people ahead of us and myself didn’t buy anything because we wanted milkshakes and at the momwnt of paying my daughter’s ice cream they tell me they don’t take American Express, I am definitely not coming back!
Keandra S.
Évaluation du lieu : 4 Atlanta, GA
For the most part. The staff is friendly. Please bring printed coupons if you have any, because they are by-the-book Management team.