McKay’s Automotive

Didn’t have a good experience here! They staff was rude and rushed… Would not recommend

I just got completely ripped off by the manager John at McKays. I called and got a quote for replacing brake pads on the front and rear of my truck. John told me $ 200 for both. I show up and he quotes me in person $ 280 for pads and oil change and slip yoke grease. I leave my truck and he calls me and tells me he has to replace one of the front calipers for $ 134. total at this point $ 410. I get to the shop and my bill is $ 630. He tells me he quoted me $ 200 for the front and $ 200 for the back. Who charges $ 200 for replacing brake pads per axle??? $ 200 per axle to replace $ 20 pads??? are you kidding me??? this place is a ripoff to the point of being criminal. The manager John told me «tough shit. if you don’t like it I’ll pull your truck back in the garage.» I argued with him to the pointing of shouting back and forth. this man is a criminal and if McKays supports his actions then they are criminal too.

Never again will I choose to bring my business here. About a year ago my pregnant wife and I had the oil changed on our silver Toyota Camry. My wife swore by them, until they gave us a false quote for 2700 $. They gave us the good advice to spend this on replacing both front cv axels. After seeing the price I took the car to a friend/​mechanic and had a real quote. A year later when the left one was starting to show signs of wear, Midas took great care of us for 650 $ for both. No thanks to you Mckay’s. Thanks Midas.

Stopped here to get an oil change ($ 19.99 advertised special) and a state inspection. Guy at the counter was nice while he took my information down. He didn’t bother to tell me until afterwards that he was going to have to charge $ 20 to install the headlight I had brought in with me. Seriously, I am giving them about $ 60 of –very– easy business, and they want to charge by the hour to install a headlight? I can do better, and so can you.
I guess this place is fine for people in the vintage who are used to overpaying for things, but not for me.
Bonus tip: sitting on their sales desk was a print-​out of some corporate email detailing how they should force such-​and-​such down the customer’s throat by creating a sense of urgency about it (air filters, maybe?). Watch out for these guys. They might do good work, but they certainly are –not– a good deal.

My POS vehicle broke down in the middle of the night near this shop. I rolled it there and they checked it out as soon as they opened. The car wasn’t worth fixing (in my opinion), so they kept the car at their garage for 2 days until I could get to Houston, buy a new one, and have the dealership come out and tow the old one. To top it off, they only charged me half of the standard $ 99 diagnostic fee since it didn’t take a full hour. Thanks, guys!