Palmore Hatley Attorneys at Law

I first contacted Palmore Hatley, specifically Catherine Palmore, on 4÷9÷2014, in an attempt to get representation in a Deceptive Trade Practices suite against Oasis Park & Sell, a used car dealer in Spring, TX. I spoke briefly with Catherine on the 4÷10÷2014, and put together a USB drive with a considerable amount of evidence supporting my case. They would have received this USB drive no later than 4÷18÷2014. I then spent about 45 minutes on the phone with Jason Covington, her paralegal, going through the USB drive and narrowing down the pertinent evidence. I was told I would hear back from Catherine that week.
Well, this is where the process failed. After a promising start, I was left waiting… and waiting… and waiting. I left upwards of a dozen messages over a 6 week period, and spoke once or twice with Jason, and also once with Hatley, the other attorney in the firm. My simple question was,
«Could Catherine Palmore please call me to discuss the merits of my case, process moving forward, and whether or not she will represent me in this action. If not, could she refer me to another attorney, and return my USB drive.»
After all these failed attempts to speak with her, and not a single callback or even reply emails, they finally returned my USB drive to me today, 6÷21÷2014, more than two months after they received it. They included a simple note saying, «Catherine has declined to pursue this case.» She included no recommendation, and no justification for why my case was unworthy of her attention.
While these may be terrific attorneys once they are engaged in an action, the customer service, courtesy, and professionalism that was absent from our dealings, is inexcusable and frankly, reprehensible. I thoroughly caution anyone looking for an attorney in this region to not use this office, and to seek representation elsewhere.