Vogue Cleaners

If I could give this place 0 stars or negative, I so would. Took my sons JROTC uniforms to be cleaned. I have never been charged so much, and I’ve had them cleaned at several places. When I confronted the manager, she said I could take it up with the owner. What should have cost at most $ 25, ended up being over $ 55! Plus they don’t take precautions with buttons so they either cracked or broke 5! Plus the «creases» we’re anything but. She claimed they couldn’t crease patches, which couldn’t be further than the truth unless they just don’t know how. If you like to get ripped off, then this is the place for you. However, if you value your clothes, money, and time, then go elsewhere. I only tried this place since it’s close to work, but I will go out of my way to use a cleaners I can trust!

Over $ 200 for what normally cost us around $ 70 and that was with a coupon. I should have read reviews before taking a chance on this neighborhood location. Won’t be back until they change ownerships because this place won’t last at those rates!

I was so happy to have a reasonably priced (so I thought) cleaners within a few minutes of my house. I’ve been there a handful of times and yes, with the coupon the men’s laundered shirts are reasonable — but anything else is outrageous. So, I was just taking laundered shirts there because it was convenient. Unfortunately, you either get great service or HORRIBLE service. The last 2 times I went the customer service was so bad, the new employee wanted to argue with me about my 5 year old cotton shirts that i get laundered every month, she said they needed to be dry cleaned?!? So I finally got my way, but when I went back I stood in line for 10 minutes while she tried to figure out how to find someone in their computer system. Then, his clothes that had been due the week before weren’t there. When she got to me she had screwed up my order that she had taken, but of course she tried to blame it on the person who took the order. This, and trying to deal with the owner’s daughter when she comes to this store, she is a nightmare as well, means I probably won’t be back — no matter how convenient and right next to my grocery store I shop in every other day.

I have been here three times, and I was excited about the location. The first time I went in she gave me a coupon for being a new customer. This first experience was perfect. The next time I went in I presented a coupon upon pick up that was advertised on the back of my Kroger receipt. The lady demonstrated a serious lack of customer service and refused my coupon. Trip 3: I went in this week to give them a redemption because they are in a convienant location. I tried to drop my items off around 6pm and I was expecting them to be ready the next evening for pick up. The lady said my items would be ready in 2 days. I questioned it and asked for next day service. She replied with «our trucks have already left for next day service.» I asked if a truck would pick up in the morning and she said «yes, but to pick up items that will be ready for pick up in 2 days.» I’m disappointed this location didn’t work out.