Applebee’s

I know that there aren’t many restaurants to choose from here in Springfield and situations come up. That being said, the service here is terrible. My medium rare bourbon steak came out medium. It’s now been one hour and it’s yet to arrive. I understand that it’s not the servers fault if there’s a problem in the kitchen, but this seems to happen here more often than not.

We’ve been here a handful of times and I know Applebees isn’t fancy by any means. In saying that, I can’t ever remember a time I had a bad meal at Applebees. I usually have their green goddess salad which I look forward to.
I was so disappointed. The toppings were just plopped next to the have soggy wedge and were put there sparingly. There wasn’t much dressing, which is saying a lot because I’m not one who likes their salad smothered or drenched in any dressing but this left a bad taste in my mouth. Literally.
The server was quite strange. Not rude by any means but not very inviting either. I felt like we were a nucance. Don’t think we’ll be returning.

only decent service I’ve ever had here was the only time I sat at the bar, the bartender that evening was top notch. (big guy with a pedometer)
food is mediocre at best, and that’s being nice.
management seems extremely poor
Applebee’s used to be one of my favorites, but this location has nearly changed my opinion of the entire chain.

Although they had a sever wanted sign up, it was the worst service I can remember having at this level of restaurant. I had to ask for the appetizers to come out before the meal after a long wait, track down other servers for dinnerware, go get my condiments from the bar, and then I think it was the manager who came out with his shirt partially out putting on a tie. He looked like he had just finished wresting with someone. The place was not so busy that service should suck so bad. My friend who invited my wife said the past Sunday he and his family had left and gone across the street because the restaurant was out of so many items. He also mentioned the bar fight that had occurred there. I would not have suggested it if I would have known. The food was fine. The ladies restroom was nasty.

I love applebee’s and especially their new lunch mix-​n-​match menu. Service always great in my experiences. However, we (2 women), or when i go alone, are constantly being given the seat by the door (brrrr!!) — or worse, in the bar area even if the place is near empty. This doesn’t just happen at applebee’s, but i feel like most places are always trying to give the women the bad seats, whether or not that is a conscious decision. Maybe some better training could be done. I will return though. Thanks.

Very friendly service. Our waitress was a super nice lady who seemed eager to please, albeit slightly confused due to what appeared to be a lack of training. When we had a complaint, the manager handled having food sent back quite well.
However, the food did not taste fresh. Meat was overcooked. Sauces were dreadful. Sizzling entrees, which Applebee’s is obsessed with, and which we the people expect and demand to be «sizzling», were served on a room temperature skillet. No standards whatsoever coming from the kitchen.
One star for our friendly waitress, and one star for the manager handling the complaint so well. But the back of the house staff needs to seriously contemplate what in the hell they are doing back there, or this place will be closed faster than you can say «letdown».