AT&T

This AT&T store used to be the best one in town back when I lived in Springfield. My recent visit showed me that that has changed. The employees were rude and disrespectful. They refused to answer my questions and instead pushed their newest plan/​scam. They lied about their data plans and laughed in my face when I confronted them about their rudeness. This kind of behavior is completely unacceptable, and I will never come to this terrible location again.

Worse store in AT&T. Don’t get Matt as a sales rep he is a LIAR. Call and asked about an accessory. He said he would hold. Mi wife drops from Republic to this location and they don’t have it, even though Matt said he had one in hand. Can’t wait till contract is over so we can get a different wireless company. I guess being a loyal customer for over 15 years means nothing. Thanks Matt for wasting our time. Your the reason that Att will lose a customer.

I bought my original iPhone from this AT & T store. I am not in love w/​AT&T, but when it comes to cell service, it is the lesser of the evils.
The sales rep who helped me (Jon) quickly got me set up w/​my phone. I was highly pleased w/​the customer service I received from him. My contacts were transferred from my blackberry and I was shown numerous features. I departed the store FINALLY with a new phone and happy w/​the transaction.
My second round at this store (a few years later) was on a Monday morning shortly after opening. There was a line (mind you, I was there at 0915!) and only two workers. I worked in customer service myself for 6 yrs, so I completely understand how it feels to be short staffed and having customers lining up.
My annoyance started with no sign in roster. AT&T use to have a sign in clip board to keep the order of when each customer arrived. There was no sign in and generally a cluster as more customers kept coming in.
I had an extra cord for my iPhone 5 which was about two wks old. I took it back to return the cord since it cost about $ 25 and no longer worked. The clerk was very rude and said it couldn’t be returned to the store. Now, I understand some off the AT&T stores are «authorized dealers», but this location is NOT and neither is the one I purchased my cord from. URGH… I think a cord should last longer than two weeks. So… frustrating of course I had to buy ANOTHER cord.
With my two different experiences at this location — I will settle with two stars and just pray my iPhone and new extra cord keeps working. The more I stay away from the AT&T store the better!!!