Atlas Marble & Granite

Earlier negative reviews were accurate — the owner had responded that he fired staf and appreciated getting the feedback. He did not fire anyone — still a lousy team.. This is not the case. They quote incorrectly even when provided with the ktichen design. Were several thousand dollars off. We had to switch to a different countertop. Calls not returned. Were told install on Monday — never returned calls to confirm — just did not not show. DO NOT USE!

DO NOT USE! I went to Atlas 3 months ago to pick out a piece of stone for our countertop. It took them two months to fabricate the stone and when they came to install it, THEY INSTALLED THE WRONG STONE!!! They offered us minimal compensation and luckily had our original stone still on site. It has been one month and we are still trying to get them to come and instal the new stone. They keep bumping is off the schedule. I cannot wait until this nightmare is over! Thank goodness I had pictures of the original stone because it took quite some convincing to get them to realize it was not our stone. Save yourself the trouble and RUN!

My installation was supposed have taken place on Monday, February 22,2016 but was called on Thursday for a Friday install. I thought this was great since I had been waiting two weeks already. The installation was for 1−5pm but I got a call from the installer that they would be there by 10:30am, another plus. When the three gentlemen got to my house they seemed very professional and took great care with my stone as they entered. One of the pieces were hitting a piece of the framing to my patio door but the installer was nice enough to carefully cut the stone to match the frame. As other reviewers stated, there was a lack of communication because they were Spanish language dominant but we both were able to get our point across. The installation was fast, professional, and great. They also cleaned the counters afterwards.
Whatever the owner said he was going to do to revamp prior issues seems as if has already begun. Great job, just don’t slack up and lose what you’ve earned with this review.

Unfortunately IKEA contracted with this company for kitchen counter installation — otherwise Don’t use them! Lucia in Sales Dept promises to call by a certain date to schedule installation — she doesn’t call. When you do finally get a ‘no later than date’ — don’t believe it — it doesn’t happen. When installation finally does take place … the installers do not speak English well at all — they are very difficult to communicate with. They do a very quick install, they don’t bother to make sure everything is level — my counters are not — and they don’t tell you anything about drying time, etc. They were in and out within 45 minutes.
I would not recommend this company to anyone.

Poor, incompetent and unprofessional customer service! On Jan 29, 2015 Atlas Marble & Granite was scheduled to install my kitchen countertop and undermount sink. A member of the service crew accidentally had the sink slip from his hands while working underneath the newly installed quartz countertop and the edge of the stainless steel sink scratched and made tiny holes in my IKEA cabinet door. I immediately reported this to Atlas (Kathy) and was asked to send some pictures of the damage which I did within hrs. Katie Schwarz replied to my email requesting the model of the door and all related information was forwarded to them, including notifying them that the installer (The Kitchen Couple) Mr. Youman would also need to be compensated for being scheduled for a return service trip. Soon thereafter, I received a call from the very same Atlas service member who damaged my cabinet door. I found it very unprofessional and illegal for someone to call and inquire why I had made a complaint!!! I explained that I merely reported the damage as per their service survey and wanted to have the door replaced as the touch up they did to conceal the damage wasn’t to my satisfaction. A few weeks later I sent a follow up email to get an update and received no response from Atlas. A few weeks after, I called Atlas and once again spoke to the Kathy/​Katie combination who stated that a replacement door had been ordered and they would contact me when received. I asked why would it ship to them and not to me directly and was told «that’s a good question.» I was not pleased with the lack of information and action to date but, I had no choice but to agree to their broken promises as usual of following up and contacting me which they never did. On April 9, I reached out to IKEA who although are hard to get through at times are always very pleasant and helpful. My strategy was to find out if the door was in stock and how much quantity they had. Turns out they had several pieces available in store (Paramus, NJ) and at the warehouse. In other words, Atlas either had no intention whatsoever to pay for the damaged door and expect me to give up my efforts or they were too incompetent/​indifferent. On April 23, while stuck in traffic I decided to confront Atlas and resolve this once and for all. The outcome was not pretty as I was in no mood to entertain Katie’s aloof incompetence nor Kathy’s patronizing phony client orientation. Kathy flat out lied and made excuses about Atlas being on top of my door replacement when all along IKEA had already disclosed to me that they had quite a back & forth with Atlas since my most recent email & calls in April.
I absolutely believe Atlas deserves the negative reviews it has received and find it to be a necessary obligation as a moral person to share this experience with others and warn them of the customer service that exists at Atlas. To be honest, the quality of the Quartz countertop is very good. Supposedly it comes from and is cut in Israel. The installation was average, a better caulk job could have been done but, my contractor had touched up and refined everything Atlas and their delinquent work crew failed to do. The only bright spot that deserves recognition in dealing with Atlas is Eddie who was the technician who came out and took laser measurements for the countertop sizing and sink mold. He was very polite, courteous, informative, patient and professional. IKEA also deserves praise for offering to pay for what Atlas Marble & Granite failed to do which was compensate my cabinet installer to service the door which their company had damaged. In the end, my kitchen remodel came out great. Although it’s unfortunate that some vendors like Atlas still exist outside of third world countries.

Incredibly rude customer service. They refused to fulfill an order I had placed (and paid for) through Ikea. When I asked them to confirm this in writing, the service manager gave me a ridiculous attitude and basically said it was «not her job». They had known about this order for month but instead of being the slightest bit apologetic about canceling the day I asked them to schedule, they made it seem as if they were doing me a favor. Avoid unless you are ready to be dealt w/​summarily when there is a problem. (and probably any other time) Other reviews on this site, based on more extensive experience than mine, also backup the impression this company couldn’t care less about customers.

Just completed our third stone project with Atlas. The first two were full kitchens and dealing with Elizabeth and the installers was pleasant, easy and smooth.
This time we are finishing a master bath and were forced to deal with Natalie — two times. Both occasions were very unpleasant and we had to forcefully and repeatedly insist that she follow through on the details (edges and polishing) of our order — so uncomfortable.
Our stone order was eventually completed correctly and it will be beautiful.
Elizabeth and the «guys in the back» remain honest and helpful with great attitudes.

I am writing to say that I am totally dissapointed in your company. From the beginning all we had was issues from the template appointment, to getting an install date and last but not least the way my piece of Quartz was made. Thankfully enough the installers went above and beyond to make me happy something that wasn’t there job. Improper measurement of the sink cut out which should have not happened as the template measurer took the sink with him back to your shop. They made a sink hole for an under mount when my sink was a drop in. Thankfully the installer took his time to make my sink hole a square from what was made rounded. Again I am so dissapointed in your company and will not refer your company to any one and I will make sure to let Ikea know how much of a horrible company you are. Thank you for horrible service.

They do not follow up on delivery/​installation dates. DO NOT BUY FROM THEM!