Benjamin Franklin Plumbing

DONT EVER CALL BENJAMIN FRANKLIN PLUMBING! After estimating my problem they said need to replace all my cast iron plumbing. I thought this was odd. They didn’t know I knew a lot about plumbing. IT WOULD COST OVER $ 6000.00 TO FIX MY PROBLEM! I said no just snake my line. He said THAT WILL COST $ 439.00. I said no thanks. A friend recommended a guy so I called him. Tyler who owns COUNTRY BOYS PLUMBING. 417−300−0353. The young man was very professional and had me up and running for $ 120.00. He also told me how to fix another problem that I can do myself. I will refer him to all my friends and clients from now on. I told him someone tried to stick it to me yesterday. He said «who’d you call, BENJAMIN FRANKLIN»? My jaw dropped. He said he used to work there. There’s a competition chart in the back to see who can upsell the most. And top weasels get commission. THIS IS THE SCOURGE OF THE HOME SERVICE PROFESSION. This is my profession. I can recommend many professionals who who are honest. Tyler is one of them. AGAIN, DONT USE BENJAMIN FRANKLIN PLUMBING! (The ones with the very nice trucks) please share!

We had some very serious issues with our sewage line causing an extreme inconvenience in regard to our toilets. We called Benjamin Franklin because a friend recommended them to me. I was shocked by how low the final price was and how quickly they were able to get to my house to fix the situation. Great local company! Great to work with. Hope we don’t need them again, but would not hesitate to do business with them in the future.

We got an estimate on an instant water heater in an old farmhouse we have. I’ve never seen a more clean cut plumber in my life! They were extremely professional and the quote was reasonable. They’ve also serviced some of my rental properties and the thing you have to remember about Ben Franklin Plumbing is you are paying for exceptional service, a company that shows up when they say they do and superior workmanship, that is worth a few extra dollars to me.

They came and fixed our problem, however it was 32 hours after we first called. Their call center is NOT in Springfield, it is in Phoenix, Arizona and they had poor communication between the two. Called at 10am and was GUARANTEED they would be there that SAME day, they called at 6pm to tell us they couldn’t make it that day and said it would be after 10am the next day. The next day at 5pm when no one had showed up I called them back, the tech made it to our house at 6pm. We are currently in communication with them to see if they back up their guarantee of $ 5 per minute they are late up to $ 300. Regardless, when you need a plumber you want them ASAP, we will find a more punctual plumber next time.

Very overpriced. We needed a regulator changed on our water heater and it ended up costing us over $ 900. We could have bought a new water heater for what they charged. We use Plumb Rite plumbing now. They DO Not charge just to come put like these con artists do.