Bertucci’s

Horrible takeout service. Got order wrong on phone, but then confirmed they fixed it. ½ hr wait turned into over an hour, kept promising it would just be another few mins, and they still messed up the order.

I don’t know about other locations, but the food at the Springfield location is absolutely horrible. I am only giving it one star because I have no choice however, they deserve zero stars.
I already knew the food was bad but I reluctantly ordered dinner from there with my husband because we had been given a $ 50 gift card. I had avoided using the gift card for at least a year because of how bad the food had been in the past, but I gave in and we used it for dinner (take out). As expected, Bertucci’s lived up (and even managed to exceed) my already very low expectations.
The fact that they even try to sell «brick oven pizza» is a joke. It may be cooked in a brick oven but it is far from good. I was feeding mine to my dog it was so bad. Of course my dog liked it, but she will eat cat poop if given the chance, so she doesn’t have high standards.
If you want real good brick oven pizza you have to go to Ariano’s in Media. They have the real thing! It may cost a little more but it’s beyond worth it to eat food that is actually edible and delicious!
I also had their rolls and dipping oil which is free, and, ironically, the best thing there that they offer. I also ate a very pathetic looking house salad. I ate that only out of pure desperation (I wanted a salad so bad). One of those items ended up making me sick later that night, with frequent trips to the restroom and very little sleep.
In summary, the food there is disgusting and a complete waste of your money. If you complain they will likely give you a gift card to spend MORE money at their restaurant; which in turn just rewards you with more of their awful food.
If someone gives us another gift card to Bertucci’s I will either throw it away or (in all seriousness) give it to someone who is in need and can’t afford to eat. Problem is, I would have to decide if essentially giving them food from Bertucci’s was better than them going without food altogether. A true conundrum if you ask me!

If you’ve ever read my reviews, you’d see that I have a system of rating. I’m not using it for Bertucci’s. I gave it a star so I could post my review.
There was nothing acceptable about this place. Our service was very poor, particularly when the hostess who was seating another table kept slamming their high chair into my boyfriends chair and kept saying «sorry, oh sorry». She clearly was not going to be able to fit the high chair unless she lifted it over her head or went around. We moved our table to accommodate her. This was after every table and chair around us had been moved while some lady was looking for jewelry she may have lost while dining earlier.
We ordered:
Spinach and artichoke dip… Luke warm at best.
Wing Sampler… good flavor, rubbery chicken.
Pizza…not attractive, tasted better after a reheat in the toaster oven.
I’ve been twice now to this location and have had horrible experiences both times. I will not be back. I recommend you dine elsewhere!

Every staff member me and my partner came in contact with last night simply came off anywhere between simply annoyed to downright angry. I’m not sure if it was simply because of a bad night or if there was something beyond that.
The food was actually pretty decent, and overall I wouldn’t call the service «bad» in any sense. It just seamed the staff we interacted with (the host, our server, and the manager who brought our food over) had a general disdain for their jobs. It’s not enough to ruin a meal, but it’s surely enough to annoy your patrons to the point of them going on a random website to write a somewhat negative review.

Disappointing. Barely had a moment to taste our salad that was just served when our entrée’s were delivered to our table. We had zero room for the extra plates on our table while we attempted to enjoy our appetizers. Very poorly managed and extremely disappointing.

Food deserves 3 or 4 stars, but the service is a joke. Shouldn’t be in the weeds with two customers… Somehow the takeout service is even worse. You literally turn around take the food off of the shelf and turn back around. Step your game up.

The buffalo wings were good. Pizza is the way to go!

I haven’t been to a Bertucci’s in about 5 years, so I was curious to see how it measured up to other Italian chain restaurants in the area. We went in for a late lunch, so the place was empty. Our waitress was very nice and attentive. I had the Cesar salad to start. There was a lot of cheese and a little too much dressing. That being said it was not bad, and it was huge. My entrée was the rigatoni Abruzzi, which was sweet sausage and green peppers in a pomodoro sauce over rigatoni. The sausage had a decent taste. The sauce was bland. I added a lot of parmesan cheese and crushed red pepper to help it out. My wife had the pepperoni pizza. It was excellent! I would say the pizza sets this place apart from Olive Garden and Carrabbas. The only way I would go back here would be if I was getting the pizza.

Meh is the best word to describe it. Their little bread rolls were amazing but overall I wasn’t too impressed. There was hardly any sauce on my pasta and the service was incredibly slow. People told me it was a ‘nicer Olive Garden’ and I thought they were on the same level. There was nothing WOW about this place but I filled up on carbs so I guess it got the job done.

My niece needed to get to Five Below to stock up for school so I took her there after camp. She was hungry so I ordered a small plain pizza. SMALL is the operative word as for over 10 – 11 Bucks it was maybe 8 – 9 inches in circumference. Once we got it home she took ONE bite and proclaimed it gross and refused to eat any more. Although gross was a strong term I thought there was nothing particularly good about it. The crust was not crispy. The sauce nondescript. The cheese bland. The price was high for what you get. Never again

I can’t seem to ever avoid coming here. I love Italian food and I want to see Bertucci’s improve. This location has so much potential.
Anyway, my husband and I stopped here a few weeks ago for dinner. We did have to wait for a booth, which I didn’t understand because it wasn’t that busy. There were plenty of empty chairs in the place. Our waiter, I can’t remember his name (unfortunately), greeted us shortly after we sat down. He was very cheerful, which you don’t see much of at Bertucci’s nowadays. He took our drink orders and even took our dinner orders! Everything was fast! We received the bread and of course, it was hot and delicious. Our food came just a few minutes after we were done eating the bread. We both enjoyed our meals! The waiter was extremely nice and wasn’t afraid to crack a joke or two.
Maybe Bertucci’s will be turning itself around soon? We can hope, right?

First time to this establishment.
Delicious dinner with my beautiful lady.
Long story short, I ordered a small brick oven pizza with 4 toppings and my girlfriend ordered shrimp scampi. My order was missing one of the toppings I chose, but I wasn’t crying over it. I caught the waitress and told her the situation and asked not to charge me for it, though she looked frightened when I mentioned it. She came back closer to the end of our dinner and told us that her manager made sure our pizza was remade for us because «she felt bad» and that it’ll be ready to take home to eat later. My girlfriend and I were shocked, yet pleased for the first time experience we had. Even though we figured it was for tipping purposes, it definitely worked.
Overall, I would definitely go again.
Interesting fact: this location doesn’t have a computer system for seating, it’s all done manually on a laminated paper.

We had a great experience here.
A bunch of us came here after 3hrs of helping a friend move so we were quite hungry. The service was excellent. We had made reservations so we got seated right away and the waiter was really attentive.
The rolls that come out in the beginning were piping hot, so soft. and the olive oil dipping sauce topped it off. so delicious. I could have eaten more of those but I limited myself to the 2.
I got the sausage pizza lunch special. portions were decent sized and at only $ 7.99, along with salad, is an excellent deal.

We always seem to come to Bertuccis expecting so much more and leaving disappointed, I’m not sure why that is.
The big selling point here is the rolls. They’re hot, fresh, plentiful, and very good. But be ready to fill up on them, because you’re going to be there for awhile. It always seems to be busy here, and they always seem short staffed. Its no fault of the servers, they’re always hustling and working hard. It seems they just need more staff on hand. You do get seated relatively quickly here, and you’ll be waited on quickly… but then you’ll wait a very long time for your food. Keep in mind they don’t take reservations here, so your mileage may vary for seating times.
Speaking of the food, its OK. I don’t think I’ve ever had anything particularly bad here, but it never really blows you away either. Its decent, if slightly bland. Just keep asking for more rolls… they might be terrible for you, but they really are the best thing about this place.
Maybe we should try the take out, which they do offer. Avoid the long waits in the restaurant, just enjoy the food? Worth a shot!

took my mom to Bertucci’s last Saturday for her birthday lunch, and as always, the food was very good, but what’s prompting me to write this review is the service. The service was outstanding. Our server, Gina was wonderful — She was attentive and kind and provided outstanding service. I certainly hope the people who run Bertucci’s in Springfield know what a gem they have in Gina!

Pseudo-​Italian eatery. Not allowing reservations means long waits for large parties.
Shrimp & lobster risotto arrived with no lobster in the dish, and was not creamy like risotto should be.

6 adults and 2 kids with allergies on a Saturday night. I’m no waitress but this doesn’t seem like a walk in the park to me. Much to my surprise, our waitress was WONDERFUL. I think her name was Gina. She was so pleasant and funny. Really made us enjoy our experience. Besides Gina, I wanted to make a review explaining how pleased we all were with how this location handled 2 kids with allergies. My nephew has a severe egg and milk allergy. Only one type of pasta that Bertucci’s has on their menu doesn’t include egg. Although this is egg-​free pasta, it is boiled in the same water that egg-​pasta is. When Gina told us this, we told her he could eat rolls for now and when we get home, we’d get him something and we appreciated her efforts. A few minutes later, the manager and head chef came out to speak with my sister-​in-​law. They said as soon as they get an open burner, they would make a pot of water specially for his pasta. The restaurant was packed, being 6:00 on a Saturday night, and they ended up being able to make room on the burner (which I’m sure were all full) for a separate pot of water to make pasta for my nephew. Sure, it came out when we were half done our meals but it was the thought that counts. I was so floored at how understanding and accommodating our server, the manager and the head chef were I just had to tell Unilocal users. Definitely impressed by this Bertucci’s. Will be returning.

Do I have to leave a star?
This restaurant is BY WORST the most disgusting Bertucci’s I’ve been to. The rolls were not fully cooked. I cut ALL 3 open and it looked like dough you could play with. My salad came in a dirty bowl. And to top it off I found a piece of sh! t looking like a snail at the bottom of my pasta while mixing it around. (The waitress didn’t even know what it was!!!) This was the first time I took my boyfriend and as much as he loves pasta, he wanted to go to Pizza Hut for their pasta dish instead. They did, however, take the pasta off my bill but I still am disgusted. Eat at your own risk!

I really wanted to like this place, but sadly our take out dinner was less than mediocre. My bf and I decided to split a salami pizza and shrimp scampi to go. I also ordered a side Caesar salad.
Let me say the pizza was OKAY, nothing spectacular but not horrible either. The crust was nice and crunch which was good.
The shrimp scampi was terrible. It tasted like cheap shrimp that were reheated and thrown in with some white wine sauce that came from a jar. The side salad that came along with it, some lettuce thrown in a container with generic Caesar dressing on the side.
I know it’s a «chain» restaurant but for those kinds of prices I expect better.

«Loved everything! Eggplant was superb! Limited, BUT exceptionally good gluten-​free options!» — World’s Most Pessimistic Mom
^this is a miracle.