Capital Care Care

Have brought my car here for years, and I trust these guys… totally. (And I had gotten the referral from someone else who had brought her car here for years) Even though my office has moved, I continue to come back here for service. For me, having a good mechanic is up there with having a good doctor and whether its just an oil change or serious repair, I’m using Ezra and Scott.

I think I found my new auto repair place in Springfield having just moved there. I spoke with Mr. Stern and he knew exactly what I needed with my Transmission problem. The service he gave me was fast and I went in before work. Also, I checked several places and knew exactly what type of service I was getting and he gave me the best price. This place was excellent, and I really liked the way they treated me!!!

Great service and fair pricing!
My family has been going to this family for years.

CCC is the best shop I have run across. First, they won’t fix what you don’t need fixed. Next, they don’t strap you high prices. They also know what they are talking about.
My wife can go in and get the same answer I would. They aren’t like other shops that have an «advisor» tell you what you need done. You are usually talking to the guy that is working on your car.
Here is an example: We had a Honda Pilot throw a coil and basically blow the whole valve. Now they could have taken me for a valve job and it may have gotten me back on the road, however, it would have been a money pit from that point forward. We could have replaced the engine, but really the money I would have dropped on that made for a nice down payment on my new Mazda. They even asked me what I was looking for as far as make and model and gave an honest positive opinion on the Mazda.
I have not seen that type of personal attention from any business in a long long time. It is like taking a trip back in time every time I walk in. They are a neighborhood favorite.

Ez and Scott have been working on my families vehicles since they opened 30 plus years ago and they’re fantastic, the best in the business. I’ve been going to their shop since I was six or seven years old. My dad owned a company in Springfield and all his cars and trucks were serviced by CCC. I myself started driving 24 years ago and they’ve worked on, rebuilt, fixed and serviced every vehicle I’ve ever owned. I value their opinion so highly I actually call them before I buy each vehicle to make sure I don’t need to wipe my feet after I get out of it. For those that don’t understand, to make sure I’m not stepping into crap.
CCC is a family run business with three generations working together. I remember when Scott was a young man and now his son works on my vehicles. It’s kind of weird but I guess I’m just getting old. Two other techs Frank and Jeff have also worked there for longer than I can remember, probably since day one, I don’t remember CCC without them. That’s a sign of a shop that’s run right and run by good people. Some mechanics have the habit of bouncing around but CCC has zero turnover which eliminates the risk of getting someone that doesn’t know what they’re doing. I definitely don’t want any rookies working on my stuff.
Marriage has me living in Maryland now and my wife always used to ask me why I still go all the way to Springfield for a mechanic? I think she just didn’t like following me there when I needed a ride home? She finally understood when she got her oil changed at Jiffy Lube and they put her drain plug back in so tight that they cracked the oil pan and the motor burned up. CCC put a new engine in it 3 years and over 90,000 miles ago and again, no issues. Guess who does all of her service now? I think JL is a couple bucks per oil change cheaper and off course they refused to pay for the damages, so what did she save in the long run? Life lesson for cheapskates: Good things are never cheap and cheap things are never good. It costs more money to fix it twice than to fix it right the first time.
I started writing this review and I wondered how many times I’ve used CCC so I decided to look back at my 2013 receipts. My company has 4 trucks and we had 14 oil changes and 3 other minor repairs done last year. I think it’s safe to say I’ve used CCC hundreds of times in the past 24 years. I’ve yet to have a complaint or even any constructive criticism. Personally I have this issue that if somebody built it I can break it, and yes I have the driving record prove it. Literally when I pull in (or sometimes get pulled in) they laugh and ask «what’d you break now Billy?» My standard response is «something you haven’t fixed yet.» My reason for saying that is because other than normal wear and tear (parts like brakes and tires) I’ve never had a vehicle go back for the same repair twice. Once CCC fixes it, it’s done and done right.
This is a first class operation and there aren’t enough stars on Unilocal to show how good they really are. Great family, great work
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Almost 50k miles — came in for my first tire replacement on my 2011 Toyota Prius, and my 2014 inspection.
Quality & Service: (5 Stars) Got a excellent recommendation on the best options and received a quote from Scott a week before hand. I’m on a tight schedule most days so I didn’t give them mush of a window of availability. They got my tires shipped a few days before I came in.
This is the 4^th time I’ve come in for routine work, and I’ve been treated with the utmost respect and professionalism. This is my clench auto shop, and I plan on keeping this as my «go-​to» when it comes to the life of my two cars.
Highly recommend Capital Car Care!

I was referred to Capital Auto Care from a friend at work. They are honest and trustworthy and with very fair prices. Ezra, his son and his grandsons work there and do good work. My only complaint is that they aren’t located closer to my house.

You won’t find a more capable, honest mechanic. People who know cars and understand the cost of repairs will get them, people who don’t will go to the dealer. Scott is a genius at diagnosing those unknown problems where you’re absolutely sure it’s gremlins under your hood! I only wish I lived closer.

I’ve brought all of my cars there over the years. They aren’t ones to sell you repairs you don’t need. The prices are reasonable, too, generally, if a little erratic. For instance I had nearly the complete brake system replaced in my truck. (No, they did not upsell me on a new brake system — I came to them and asked for it). Not just new brake pads, but new lines, new drums and rotors, new calipers. and they did it for an incredible low price. But then one other time what I thought was a minor repair surprised me on the high side.
But overall I have saved a lot of money with these guys and the quality of the work is good.

Discovered a small leak in hose that was diagnosed by another as water pump and head gasket. By the way this was a very young but very talented tech. Saved my auto for small price. They always give quality service. At fair price.

Good, no nonsense place. Fair prices. I never feel like I’m getting an up-​sell.

Spent over $ 600 for timing belting & water pump replacement less than 3 months ago for my daughters car. Took it to the dealer for an oil change special today & they pointed out the cam seal & crank seal were not replaced by Capital, and leaking oil. Dealer said it is standard to replace those when replacing timing belt. Now new timing belt has oil all over it. Dealer only wants $ 79 more than I paid Capital, with a 12mo 12K mile warranty vs Capitals 90 Day warranty. Now have to go back to Capital & the whole thing must be done over. Lesson learned — went there on a neighbors recommendation Time & money NOT well spent.

Not only do they do excellent work, they are honest and have integrity. Highly recommend.

Good people that stand by their work and they don’t try to sell you things you don’t need.

We love CCC — they are quick, honest and completely fairly priced. We take both our Honda’s there — Would recommend them highly!

I’ve been getting my cars repaired at Capital Car Car for over 10 years. Their prices are reasonable and they are super trustworthy. Ezra, owner, will tell me when I don’t need something.

CCC is a very trustworthy and honestly run auto shop. Love going here because they never sell me on things I don’t need, and they are super fast!

Overpriced! They claim to fix things and don’t. to top it off the owner is an anti-​union right wing whack job! I choose not to spend my dollars on a business that is owned by this type of person.