Craig Griffith – State Farm Insurance Agent

Reasonable rate and provide a really professional customer service! Highly recommended

I’ve been working with Rosanna at this office for about 7 years now.
I’ve had a lot of experiences with a lot of different businesses over the course of my career. The service that I get from Rosanna is the best service that any business from any industry has ever given me. Normally you have to be Prince or Warren Buffet to get this kind of service.
A few examples:
* My mortgage provider made some serious mistakes and almost missed the closing deadline for buying my house. They called me 2 hours before the deal was supposed to close telling me they needed insurance on the house or the deal would not close. Rosanna was working half days from home because she just had a newborn child. I called and left a message and she called me back in two minutes, got details on the house, then coordinated with the bank and lawyers to get everything taken care of before the closing deadline two hours later.
* The bank for my car loan made a mistake with some paperwork regarding the insurance that I was supposed to have. I made one call to to Rosanna and she got on the phone with them worked everything out with them without me having to do anything.
* She is both patient and knowledgeable, She’s always takes the time to explain things to me when I ask. She is an excellent communicator. She’s also never been in a «rush» to get me off the phone. She spends as long as I want explaining things to me. This is saying a lot because I tend to delve in to things very deep. Its a pain in the ass to explain things to me because I ask a lot of obscure questions and don’t take things at face value. Rosanna is one of the only people who hasn’t eventually gotten fed up with me.
These are just a couple examples. This kind of thing happens all the time while working with Rosanna. I call her, she gets some basic information from me, then works a whole bunch of complicated stuff out with a bunch of different people and I don’t have to do anything.

I’ve been with State Farm for 4 years now and will never leave this insurance company. Customer service kicks ass and the claims adjusters are very knowledgable. Thank you Rosanna and thank you Graig.
Go State Farm!!!