Cunningham Motors

Like my wife Michelle S. said below on Unilocal, the sale of the new LaCrosse Premium II went off fine; as did our first scheduled service. The ONSTAR is also a great feature. HOWEVER, this is regarding their BODY SHOP. I recently hit a deer in my daughter’s older model car late at night. We dropped the car off for an estimate at Cunningham Motors and let them know that no insurance would be involved, and that it would be all ‘out of pocket’ $ for us. I also asked that they try to work with me since I was willing to leave it with them as long as needed and that they could use after market parts which are fine with me for an older, but still nice looking car. A person from their body shop called me and gave me an inflated estimate and basically said, «Take it or leave it», with what I received was a rude tone. It was only after I called back and said that I had talked it over with my wife and that we would be in to take it somewhere else, that all of a sudden the person became really helpful and told me that ‘of course’ that estimate I gave you’ was for a new Honda OEM factory hood and bumper’. That they could lower it several hundred dollars if I wanted to wait for them to order an aftermarket bumper /​and or hood. I declined. We picked up the car and went to a great place a few miles away that does only body /​collision and custom upgrades, and that had great online reviews and facebook page. The owner was so nice and gave me a $ 300 less estimate than the dealership and then added that if I was willing to let him find an after market and /​or salvaged hood that met his standards that it would me several hundred less than that and still look great. I was agreeable and that is all I wanted to hear. The owner and his staff at the new place were so friendly and I truly felt they wanted my 15 year old daughter’s first car to look good and be safe. It didn’t seem to matter that I was a first time customer.
IN SUMMARY: I asked twice for either the body shop manager or the dealership general manager to call me and I’ve heard nothing. How rude. It seems once you drive off the dealership lot with a $ 40,000 car that you are now old news. I don’t think I’m going to take our new family car back their for its next scheduled dealership. Their are several other Buick dealerships in the Nashville area, and frankly closer to our home. If I saw that a customer and recent new car buyer had asked to be called or emailed by either the body shop manager or the general manager, I would have responded by now. Truly disappointing.

I always have a flawless experience at Cunningham. The service there is wonderful and the staff is always ready to listen to my concerns, even when they are a little out there.

We purchased a new 2014 Buick LeCrosse Premium II model car. We fell in love with this car when we had a chance to rent in while we were on vacation in San Diego, CA this year. We knew exactly what we wanted, and Allan Corbin went above and beyond our expectations of customer service, answering questions and providing us with details of the cars features that we didn’t know it had. The finance manager, Roy, was easy to talk to during the financing process. We are very pleased with our experience at Cunningham Motors as this is our first time here and it certainly won’t be our last!

This is a GMC dealership.
Even though it’s quite a way from Nashville, I prefer to drive the extra miles than to go to Beaman for my GMC service repairs.
I do not like to compare businesses in writing, however, I feel like its important this time! :)
They are cordial, more helpful, honest, and definitely quicker than Beaman.
There is usually no waiting line and you can get in and out in a swift!
The employees at Cunningham are always very sweet and explain in detail what your car needs without pressuring you. They prioritize the car service needs.
The waiting room is comfortable and they quickly let you know how long it will take to fix your car… or to order you a rental car.