David’s Bridal

Nothing like the personal attention we’ve found elsewhere. We were pretty much independent. No help with oversized dresses which just clamping or holding them together makes a world of difference. Couldn’t tell you if the sales help were knowledgeable as we never saw her unless she came by to sit and take a load off for a few. She was nice though and Iwas infinitely happier to have her than the other grouchy girl that was stomping around complaining about food delivery of some kind. We needed a bra, which created a chaos of not knowing what to do and passing the buck. One was finally brought out. We never saw anyone again to get another type. Left without purchasing one. I’ll be going somewhere else to acquire that, which is preferred to get one while getting the dress so I’d know it worked with it. Honestly, the only thing this place has going for it (as far as brides maids is concerned) is that is a national chain and people in other cities can go where they live to get their dress and not all have to travel to one far away place.

I have never received such poor service in my life. I feel sorry for any bride or bridal entourage that has to deal with the associate (who I won’t name). We found the bridesmaids dresses we wanted and were ready to order; however, we chose to take our business elsewhere. We’re not quite sure why bridesmaids are treated any differently than brides, considering they just lost a $ 1200 sale. By the end of it, we were so fed up we chose to leave. After leaving the store, we ordered all 6 online. Besides the lack of common courtesy, she may need a refresher on customer service. We are pretty easy-​to-​please people and never complain, as we have all been in the customer service industry for many years. However, I would hate for any bridesmaids (or bride) to have this experience. If she remains on the team, the store may be losing sales left and right. Such a fun experience to be ruined by such a bad apple.

Amy in alterations at the Springfield Illinois store is absolutely amazing! Having bought my dress over 2 years ago, I went in with my dress not fitting 6 weeks ago and now it looks like a completely different dress and is more than I could ever dream it to be! Amy took all my stress away as soon as we started alterations. She was wonderful for the whole experience, kind, and patient teaching my bridesmaid how to get me in and out of it without riping or hurting anything and how to properly pin everything up. I would go back to Amy for all of my Davids Bridal needs hands down! Thank you again so much for making my dress perfect!

The store does not carry nearly as many dresses as what you find on the website, but keeping in mind that this is Springfield and not Chicago, I was pleased that we were able to find six to eight dresses that were suitable. The dress the bridesmaids selected was around $ 100 – good value. I was impressed with the variety of colors that can be ordered for the dresses.
The real kudos goes to our consultant Rose – she was very patient. Despite the store asking that their clients not run amuck through the store, my bridesmaids and I did just that… a bit chaotic. But Rose was calm, cool, and collected. I was happy with her dress selections.

I thought the David’s Bridal in St. Louis was sub par, but then I walked into this one. Granted I was only there to get a bridesmaid dress, but the customer service I got was below average. I shouldn’t have to find the dress I’m looking for, pull it, and then hunt down a sales person to find out if I can try it on. In fact I’m relatively certain I could have walked out the front door carrying multiple dresses without anyone even noticing I was in the store.
Once I finally found an associate, I immediately lost her interest when she found out I was there simply to try the dress on because the bride wasn’t ready to have us order until everyone had had a chance to try it. She showed me to a dressing room and then promptly vanished again… no measuring or anything and she never checked back. My mom was with me to possibly look at mother of the groom dresses, but we were so underwhelmed by the «service» and the lack of selection that we gave up on that idea quickly.
I can only hope they treat brides going in for their dresses better than they treat the bridesmaids.

HORRIBLE CUSTOMER SERVICE!!! I went in for my bridesmaid dress with a scheduled appointment and the women that was helping us kept leaving to help with other people that just walked in. Since there was very little customer service that night, we decided to quit and come back later. I went by myself one night to try on a few dresses that were new. When I went in the lady I spoke with on the phone told me to come on in and someone would help me without an appointment. I went in and the manager was in mid-​conversation with me about what I was looking for and a woman with her baby walked in and she interrupted the conversation saying «Oh look Laura is here!» Really??? Did I know Laura? Nope! So instead of finishing talking to me about the new styles I was looking for, she pushed me off to someone else. The salesman and I went for dresses and I told him the new styles I wanted to try and he wasn’t listening to me at all. Instead he was pulling styles that I already tried on. Once in the fitting room, I needed help getting the zippers on the back up… NO ONE WAS AROUND. I tried on a different dress thinking someone would come check on me… not at all. 20 minutes later, I decided to leave. I found a dress I really liked but I was in no way going to buy a dress from that store! The other bridesmaid that I was with the first time is now getting married and she refused to buy her bridesmaid dress and her wedding dress from there because we were so disgusted with the service.
I called the manager of the store and she said she was sorry that she treated me that way. But there was nothing other than that.