David’s Bridal

I needed an appointment for a fitting which is fine, I understand but no one asked if i needed help looking or anything. The girl got the color swatches for me and then disappeared, it seemed as though she actually wanted me gone, rude and kept cutting me off and talking over me. Then i stood at the counter to see if someone could help me find the dress I wanted to see and they all ignored me so I walked out. Needless to say I will not be returning and I hope other brides dont either. They deserve to be treated like Queens during their special time!

I went to this store to try on bridesmaids dresses. It was a disappointing experience. The three dresses I needed to try on were not available in my size or color and at least one of the dresses wasn’t even the exact style I was supposed to try. David’s Bridal should have a product locator on their website. I don’t expect them to carry every size, color, and length for every style, but it would be incredibly helpful if I can see online which nearby store stocks the dress that I need. It would save me a pointless trip.
My consultant was inattentive. It’s not like she was helping other customers. It was mid-​week, early afternoon. She was just busy complaining with another consultant about something. I had to track her down to get help with the zipper and sash. I forgot her name. She was an older lady with an accent.
I went to the store a second time to try a different dress. Of course, they didn’t have the dress in stock at all. The lady who helped me was very nice, but still my experiences with David’s Bridal are disappointing mostly because the dresses I needed to try on were not in stock.

I was mentally prepared to be disappointed. I hate shopping. I’m getting married and I haven’t reached my weight loss goals. Erin helped me find the perfect dress and made it a fun and enjoyable experience. Thanks a bunch! I’m hoping to find a couple more dresses for my wedding party!

I came out to David’s Bridal to try on a dress for my sister in law’s wedding. When they checked me in, they made the process overly complicated by asking for the bride’s information and searching their system, even after I let them know that I would not be doing any purchasing, since the bride was handling all the ordering herself. I let both my salesperson, the front desk check in person, and the woman who appeared to be the manager who was standing nearby know this.
I had called ahead to confirm the sizes I wanted to try on, was told they had them all, but only 2 of the 3 were actually there.
After I tried on the dress, my salesperson inexplicably measured me (again, no idea why since the only thing that’s going to happen is me texting my sister in law the size I need) and get led up to the front where the manager starts to tell me that they will create an event under my name so the bride can order everything. Again, I explain that I’m just here to try the dress on, I don’t need them to do any of this. She got super snotty and shoves the piece of paper with my measurements back at me and as I’m walking out the door, says «Just so know, if she orders and there’s anything wrong, we can’t fix it» in the most condescending tone possible“
I got my wedding dress in Utah, so I’m not super familiar with the area, but if you’re searching for wedding dresses I would always urge you to try a smaller, local store. David’s Bridal is habitually unhelpful, pushy, dirty, and overall not a great experience when you’re preparing for an important occasion.

Went to purchase my wedding dress here and that trip was fine. They ordered my dress in a size 4. Went in for alterations and came back to try the dress and it looked horrible. The alterations manager was acting as if I was crazy. The dress looked nothing like it should have. This was 5 weeks before my wedding. I asked to get the samples to explain what was wrong. They still were not convinced. I had to come back to talk to the store manager because all other managers were incapable of dealing with the issue. I came back and the store manager could see immediately what was wrong. They had tried to fix it but couldn’t. I asked for the sample dress again which was a size 2 that fit perfect except the length. She asked if I would like the 2 and I said yes. Never asking or telling me I could order a new one. I got the sample. Went back and the bottom of the dress was not right, was filthy, and had 2 holes in it. I was told that is going to happen and that it wasn’t going to get any cleaner than that because it was off the rack. The manager of the alterations department is a smart a$$. She could care less what she says to you. Went to pick up my dress and the bottom was still a little off. As they were processing a refund for alterations I asked about steaming it later and the alteration manager rudely interrupted me as she likes to do people. Told me it was already steamed. I told you are folding the back and it will be wrinkled in a week for wedding. That’s when I lost it and yelled at her to shut up and told her how rude and ignorant she was and all she did was laugh. I would never recommend this company or this location to anyone I know. Stay away far far away!

I am a bride-​to-​be and I had found my wedding dress at another boutique the day before I came to David’s Bridal with my bridesmaids to have them try on dresses.
All I can say is thank goodness I had found my gown the day before somewhere else– the store was a hectic mess! It was terribly crowded, nowhere to sit, and the store smelled of sweat.
After waiting 15 minutes we were finally greeted by our consultant. She was very nice, but just be prepared that your consultant will be helping several groups at once and will not be able to give you the attention you deserve.
Although I didn’t try on any wedding dresses, the ones I saw looked very cheap and not well made.
My bridesmaids were given a dressing room and began trying on their dresses. Most of them were stained, smelled like body oder, were ripped or had deodorant marks on them– ew! They were limited on sizes and most of their samples were in very bright, ugly colors. David’s Bridal should definitely look into getting their samples replaced and provide a wider variety of colors and sizes.
My bridesmaids were given a small, back corner room that they had to squeeze past other brides and their family members and a pile of dresses on the floor to get to their dressing room. Also, after the first 5 minutes we never saw our consultant again, so I had to run around the store and pull dresses for them to try on.
Overall, the experience was extremely disappointing and my bridesmaids left discouraged and disappointed. We will not be back to this location.

I definitely recommend this Davids Bridal. It was the first bridal shop I went to and I honestly didn’t think I would find my dress today. I had very specific requirements for my dress, long sleeve, ballgown, lace and high enough to cover my tattoo on my collarbone. The perfect dress was the very first dress she pulled from the rack and it was under my budget! It was so sweet when the whole staff came around to celebrate my finding the perfect wedding gown and I made a wish and rang the bell. Everyone was so sweet and answered all my questions. 5 stars!

Alicia was amazing! She knew exactly what I was looking for, and I found the perfect dress within a hour; it was the first time I was even looking. She was great with my mom, grandma, and sister too. Cindy was wonderful and had great energy. In was really reassuring that the alterations I wanted could be done. Thank you so much, ladies!

Crappy quality dresses. All larger sizes are only available in bright ugly colors. Sales lady had flat affect and didn’t seem to want to help at all. Commented that dresses were flattering when it was clear as day that the girls hated them. Wouldn’t recommend.

I dont know what I expected, but maybe something like say yes to the dress. I had no clue how exhausting and overwhelming the process was.
I am a person who is overly prepared. I had my dresses saved in my profile and was ready to go. I didnt expect the dresses to look so different when I put them on. However, my experience was great despite not feeling well at all. My stylist was Alisha and poor thing was so patient with me. This was my first ever time looking for my wedding dress and she was so patient, I was not rushed or made to feel like I had to make a decision that day. There was no pressure on her part at all. Although I found one I loved, I didnt want to make a decision that day.
My only reservation was it was crowded and loud. I wish there was more room to walk, take pictures but people were in the way, sharing mirrors. It would be great if they limit the amount of people who you can bring. But I will defiantly go back.

Reviews on this place have been hit or miss, and I think it is largely dependent on which consultant you get. Well, let me help you — ask for Erin V. You will not regret it. I went in after going to various other stores and was pretty tired of the search. Thank goodness for Erin V., who was super pleasant, pulled dress after dress for me while helping me get into and out of each one. I wasn’t happy with what I was finding, and she said, «Let me grab one I think you might like.» And she was right! It wasn’t a style I would have picked on my own, but she has an eye for it.
Long story short, I needed some time and eventually came back to look at more dresses. I was paired with Erin V. again since she saw me the first time, and she went above and beyond helping me try on at least 8 more dresses. I wanted to see some with veils, and she pulled all kinds of veils for me to try on. All the while, she was kind, sweet, and if she was ever annoyed at all my questions, she never let on. If you go to this David’s Bridal, request to be with Erin V. You won’t regret the experience. It can get a bit hectic there on the weekends, so I’d recommend going during the week if possible. However, I saw Erin V. during the week and on the weekend, and both times she made me feel like she was truly focused on me and helping me pick out the dress I wanted. Erin V. gets 5 stars from me. The chaotic nature on the weekends is what knocked it down to a 4 overall, but hey, it’s a major bridal store on a weekend. It’s to be expected.

5 STAR SERVICE! ASK FOR *****MIMI*****!
Long version:
I visited this Davids Bridal location in June 2015 after becoming engaged in May. My Mom lives out of state in NY, and we decided to take advantage of her congratulatory visit to browse for wedding dresses together at Davids Bridal. Our assistant that day presented a few options (4), and we were very impressed by a beautiful lacy shimmering fit and flare dress by designer Oleg Cassini. We inevitably were overtaken by the moment, and made an impulse purchase.
8 months later, the bulky dress hung untouched in my closet and weighed heavily in my thoughts. Something didn’t feel right. With planning now well underway, and a clear understanding of the venue and other details, and another visit from Mom… I realized that I owed it to myself to at least explore the idea that «the dress» may actually still be out there waiting for me to find it… so we decided to return to Davids Bridal with a friend last Sunday and just see what would happen.
After signing in, I was paired with «Mimi». Immediately, I felt welcome and special. She was aware that I had purchased a dress and was unhappy with my choice… but she didn’t make me feel embarrassed. She made it very clear that she was going to do her best to help me in any way she could. First things first, she and I chose 10 dresses together for me to try on. Next, after really listening to the details of my first appointment, she showed me new options for undergarments, which were much more flattering. Soon enough, I found myself standing in front of the mirror, in a timeless, flowing, elegant, flattering beaded ivory dress by Jenny Packham. I was truly in love this time. I asked Mimi to please speak with her manager about the possibility of an exchange. My original dress had not been altered or touched at all since its purchase. The assistant manager, (ironically, my original assistant from my first visit in 2015) explained to Mimi that nothing could be done. I would not be able to exchange my prior purchase under any circumstances. I understood, but I was heartbroken. (A terrible sentiment to have standing in a Bridal Salon, amirite?)… Mimi had an idea…
ENTER, CYNTHIA INGRAM!
Cynthia had seen my expression while admiring my reflection in the new dress. Her obvious commitment to top of the line customer service, and her natural motherly compassion took over. She made an executive decision to put customer satisfaction ahead of protocol. This is what sets managers apart from robots. Especially at a Bridal Salon. She solved my WORLD. My intentions last Sunday were to simply give myself permission to explore. I was totally aware that I had signed an agreement forbidding any returns or exchanges, and was prepared to deal with the consequences of that. Instead, I left feeling on top of the world! I haven’t stopped smiling since!
Thank you Mimi and Cindy for all your help. I hope to see you soon at my business to return some of the customer service you showed to me on Sunday. As someone who has been a customer service manager for over 20 years… I hope Davids Bridal values your commitment to creating memories with your customers and the special part you play in their weddings… I will never forget your compassion and your glowing smiles. See you in July for my fitting and some more shopping!
Short version:
Go to THIS Davids Bridal on Old Keene Mill Rd, and ask for Mimi and Cynthia. You will leave on Cloud 9!!!
Thanks again.
–Shana

Incredibly disappointed with the customer service received this past weekend.
After purchasing my wedding dress from this location and having my first fitting, I went ahead and scheduled a second fitting/​alterations as well as an appointment for my bridesmaids to find their dresses. Both appointments were scheduled for the same day, back to back, without issue– or so I thought.
The reason I chose the date that I did for the appointments was because I was told that I absolutely HAD to pick up my wedding dress no more than four weeks after my first fitting. I thought it was a bit pushy, but complied because they said they would not continue to hold on to my dress past that four week mark.
Fast forward to Saturday, February 13^th, at 10:00AM, the time for my wedding dress alterations appointment. I walked in with my mother, future mother-​in-​law, and two bridesmaids, only to be told that my dress wasn’t ready. Which was odd, considering it HAD to be picked up no later than that day. The alterations manager told us that the dress still had pins in it, and that the seamstress wouldn’t be in until later that morning at 11:00AM. Ok, weird.
Despite the dress being unfinished, we went ahead and switched my dress appointment instead to 11:00AM and my bridesmaids’ appointment to 10:00AM.
We ended up finding a beautiful dress for my girls (a long chiffon gown) that we all agreed on, and my bridesmaids (both in the store, and two out of town) went ahead and ordered them from the Springfield store and online.
Unfortunately, our consultant wrote down the WRONG dress number, and as a result all four the bridesmaids ordered the incorrect dress (a short chiffon dress). When we called to remedy the mistake, the woman I spoke to was unapologetic and smugly said that the girls needed to pay the different in order to receive the correct dresses. As for the girls who ordered their’s online, they needed to call online support to «figure it out.»
Unbelievable.
As for my dress appointment (which originally was meant to be at 10:00AM, then changed to 11:00AM), our experience was no better. Not only was I not seen until 11:30AM (because apparently the dress was still unfinished and was hastily sewn in 30 mins or less), but as I finally got into my dress to show my family and friends, the alterations manager informed us that I needed to «hurry up» because they had another appointment at 12:00PM. When we asked about getting the dress hemmed (because this was scheduled as an alterations appointment), she said they «didn’t have time» for me and I needed to schedule yet another appointment at a later date.
Disappointed doesn’t even begin to cover it. This was supposed to be a special day I got to share with loved ones; instead, it was a cause for frustration, stress, and strife.
My fiancé and I have already reached out to the corporate office, who replied promptly that we will hear further from them no later than Tuesday.

5 star service — ask for Lisa!
I went in this evening to David Bridal for a dress. It was super bowl Sunday and they were mercifully open till 7 pm. I had an idea of what I wanted — a tea length dress. Given that I have hips that are almost a size larger than my top, it is quite tricky for me to find something.
The receptionist Jasmine (there are two by the same name!) paired me with a personal dresser by the name of Lisa. Lisa was courteous and professional. She selected a few options for me and set up dressing booth No 16 (one of my lucky numbers! How did she know?!)
The Oleg Cassinis were amazing — but I have to say, I had underestimated how much fabric a wedding dress has. Even the simplest ones have layers and textures sewn into every possible corner conjuring up images of stuffed crust pizza made of lace-​and-​sequins.
The sizes at DB run on the smaller side so you have to be open to trying on larger sizes. Also it’s important to be flexibke — the dress you originally had in mind might not be the one that you will walk out with.
Lisa brought me some suggested bra inserts that would work with the dresses, and shoes and footsies for a complete look. She also stayed close to help me zip up /​button up. Several tries in, I found the one! It was a Wen and even it fit really well (and it was on sale!)
Lisa pinned a floral clip to my hair and took me to the stage area, where I could see the dress on me through front and rear mirrors. I was happily surprised at how comfortably the fabric fell around my hips.
There is a tradition at DB that when you find the dress you make a wish and ring a bell — I made my wish and jangled that bell like a town crier with a headline! Hope the wish comes true! My fiancé took a video which we will save for the wedding album.
The dress needs some minor alterations around the shoulders. There is an extra charge for this — but I’m glad it’s being done by their in-​house seamstress. The dress must be picked up on a weekday — and I will wear it on Feb 29, 2016! Thank you Lisa, for helping me find the dress!

I went here with my friend/​bride-​to-​be after a disaterous appointment at Hannelore’s. Everyone was friendly and my friend had a much better experience. They do have a wide selection of dresses and a large clearance section too. The place was clean and organized well. They also have a great bridesmaid selection of dress types and colors. I wasn’t too keen on the styles of dresses they had but for the prices they are nice. I also like their sizes are ‘normal’ and they have dresses for every body type so women can feel comfortable trying on a dress for their big day!

I came in today thinking I’d just try a few things on and narrow down the styles I was considering. I had been to Lovely Bride in DC and had scheduled an appointment with BHLDN and to my honest I didn’t think David’s Bridal would have styles I would like. But I was so wrong. I walked out with my dress and a huge smile on my face.
I had an appointment by myself and within 2 minutes of getting there I met Nouja. I had marked a few styles on their website and Nouja had my printed list. She showed me where they were and similar styles were and let me look through them. I tried a few on and then tried my dress on and fell in love. Nouja was so patient as I kept the dress on for close to 45 minutes facetiming my mom and mother in law (i was alone) and texting friends. I didnt feel pressured at all, the stylists just made nice comments about how the dress looked and didnt push anything. I decided I would buy it and Nouja and a manager Jackie I think, told me to facetime my mom back and we were going to celebrate! We rang the bell and since I was alone they asked others to cheer for me. It was so sweet and I felt very special in that moment. Thank you for such a great, stress free experience!

Full disclosure: I was very much anti-​DB at first having had a less than stellar experience with them in Orlando many years ago. I assumed it would be the same experience so I came in here with ZERO expectations on a weekend appointment. That being said, I was incredibly surprised and pleased by my experience!
I had the luck to be partnered with Mimi, who was an absolute delight to work with. Mimi actually ended up picking out THE dress for me, and was patient, kind, and helpful even though she had to work with two brides at once on a very busy Saturday afternoon. The entire team at this store that I interacted with, including Erica the manager, was warm, friendly, and there was no doubt that they have the brides best interest at heart.
If you come on a weekend, it’s smart to have an appointment and have some favorites picked out online in advance — the team will be ready for you and with all of your favorites printed and, when possible, be able to have you try them on in store.

I just finished my first wedding dress appointment today and it went perfectly!
My consultant was Alisha and she SLAYED! She was really friendly, helpful, and accommodating to my styles and what I was looking for. She helped me locate my «favorites» as soon as I arrived and asked me questions to make sure we were all on the same page. When I had my top five dresses, I went to the fitting room and she quickly came back with heels in my size, and was around to help settle into my dresses and clip any loose parts. As soon as I stepped out of the fitting room to look at myself, she brought a veil and tiara to try on. Among those, I found the «one.» I valued her opinion and she really made me feel at ease.
I made my appointment at 11:30 am, got there early, and was able to ring that shiny bell in the early afternoon! Thank you to all the associates who helped me!!!

Very disappointed with my experience at this store. If you are a bridesmaid and have to order from David’s bridal ORDER ONLINE because it is not worth dealing with anyone at this store.
Making an appointment is a joke — it doesn’t mean anything because no stylist is actually scheduled to help you.
I ordered my dress a month ago and came in a few weeks after pick it up. There was a STAIN on it.
They offered to have the new dress shipped to my home for free which I was fine with.
A few days ago I got a notification that my order has arrived and I had 7 days to pick it up but that if shipping had been arranged prior to disregard the notification.
I got a reminder today to pick up my dress which made me take pause so I called to check that the dress had been shipped.
I called and they said because they gave me free shipping they forgot to ship it. What? When they confirmed the address it was wrong. So apparently the dress is on its way (we’ll see).
To add insult to injury I received a voicemail from the manager Erin (I requested a manager call back) letting me know since I got the dress on sale and had free shipping from the previous issue no further discount could be given. She hadn’t even talked to me at this point.
To summarize: poor customer service and incompetence. Hide your kids, hide your brides from this store.

Okay, despite all the negative reviews I read — I still decided to come into this location to try on wedding dresses for the first time. I decided against taking anyone with me because I wanted to listen to myself when I tried on dresses. I came in today (Tuesday) for my 11 am appointment and was immediately helped by Karleigh. She helped me with the sign-​in process and then took me to the back to where the fitting rooms are.
She asked me what types of dresses I was looking for so I told her the idea that I had in mind and pulled up the dresses I favorite’d on the website. It took her less than 5 minutes to pull about 5 dresses for me and she diligently pulled more while I was in the fitting room.
She was really quick and listened to everything I had to say and when I got tired of trying on dresses, she urged me to try on the remaining 3 just to encourage me to try on all the styles she picked out. Good thing I did because I put on a dress and immediately fell in love!
Not to mention she picked dresses that were under and only a bit higher than my budget so I had price ranges to compare to.
I was in and out in 1.5 hours and with a receipt in hand. If you decide to go, I recommend going in with an idea of what you want and use their website to favorite a few dresses. It will really help the process. Even go on a weekday when they’re not slammed if you can. It really helps out because weekends are really busy. I highly recommend making an appointment!