I had a yellow jacket nest in my back yard. I was going to pick up a can of Raid at Home Depot and spray the nest myself until I read online how mean and aggressive yellow jackets are if you disturb their nest. I chickened out and called D.O.A. Matt got back to me within the hour, gave me a quote over the phone and was at my house 20 minutes later. Most of the bees were gone within a few hours. They were all gone by the end of the day. I ended up paying $ 20 less than the price quoted on the phone because it turned out to be a quick job. (I had also called Terminix. I wanted to get more than one quote. After I explained the problem, I was promptly asked if I would need them to come back out. I said, not if you do the job right. I ended up hanging up before I even got a quote. Didn’t appreciate the hard sell.) Matt was confident they bees would all be gone, but he told me to call back if there was a problem and he would come back out. Highly recommend.