Enterprise Rent-A-Car

This is the worse place ever. The people up front only care about themselves. They let people rent cars break corporate policies such as smoking and there’s pet hair all over the cars just so they can keep there scores high. What I don’t understand is why is it a corporate policy if your not going to abide by them. They chose certain people to charge and that is very unfair to the customer service.

All was ok until I dropped my rental (Chevy Malibu) off back to them. Then they tried to say that there were dents in the hood, mind you there were little dents in alot of places when I picked up the car, I told them there was no way those were caused by me or that they were caused while the car was in my possession. They said they’d have to file a claim, I know exactly what they are trying to do to me, to get me or my insurance to repair old damage to their car for them. Not happening, I never want to rent a vehicle from a dishonest business that tries to pull one over on someone who is already out-​of-​pocket due to a hit-​a-​run situation. Unbelievable.

Didn’t have a pleasant experience. I booked my car for 4 pm and arrived around 2:30 pm. The lady at the counter said since I booked it for 4 pm my car would only be available at 4 pm. I have rented 100’s of times from Enterprise and other rental car companies and this is the 1^st time I am getting this response. The time the car is booked is an approx time and usually the lady at the counter adjusts the time to reflect the time that I take the car. This was my first issue.
After renting the car, I got a Hyundai Elantra and I drove it to office to find a flat tire. And there was no SPARE! I mean who rents cars without a spare? Unbelievable! Then spent the next 3 hrs trying to get a replacement car with countless calls to customer service and had to take a trip to the airport to collect the car. Not a good experience at all. Considering that I rent from Enterprise often and am a GOLD member was very unhappy.
And to top it off when I returned the car the next day to a different rental counter they wouldn’t drop me to the mechanic which was like 10 mins away. They complained they wanted to close shop and couldn’t do anything more than 5 minutes away. What about making me ride in a tow truck to the airport to get a replacement car? What about 3 hrs of my time wasted doing that???

I rented a car from Enterprise while my car was being repaired. The rental car’s interior had not been cleaned. It wasn’t that big of a deal to me, since I tote so much junk around in my car anyway. However, there is an expectation when you pick up a rental that it will be clean. The business hours are listed until 6. I had to schedule a pick-​up at Reliable BMW. I called Enterprise and was told the latest pick-​up time is 5p. Grrr… I knew there was no way it would take an hour for them to get me and back to Enterprise. I understand they do not want to make pick-​ups at 6, when closing is 6. Just seems like a cut off of 5p is a little early for people who work. I would rate the employee interaction as great. They were all very professional. I give 3 stars based on the dirty car and the pick-​up time cut off.

Our car was in the shop, and insurance covered our rental. First off they try to scare you with you being responsible for every little miniscule scratch, and ding. So they really push their insurance. I get my vehicle, and there is literally no unscathed part of this vehicle. They tell me to mark where I see damage, and I circle the whole picture. Clearly they are not fixing «Any» of the damages they are collecting on! I returned the car a day later that was took only to the store, and then parked in my garage. Upon returning they tried to question me about a scratch… I immediately blew up because I knew what they were trying to do. The manager quickly said; oh I can tell the vehicle is in bad shape, they probably just didn’t log that damage. He said don’t worry about it. The point is it never should have been brought up. They are scamming people, and I will never use them again.