Import Specialists

And they have done it again. Quick service, best prices, outstanding customer service. I LOVE THIS PLACE !!!

They are very friendly people, the environment is great and no not because they have Ferrari’s, and Porsche’s there but because the folks are friendly.
My Diesel Benz didnt start so I called Import Specialists and spoke with Frank. (Great guy) He asked me a couple questions and told me the possibilities of it not starting. Since my car didnt start I towed it there, they ran a diagnostic. He then followed up with me and told me the reason, fixed it. My car works good as new.

IMPORT SPECIALISTS
For pretty much all of my life, I have liked cars that had more style than my budget would suggest was appropriate. It’s not exactly true to consider myself a starving artist, but the DJ lifestyle has to take certain tradeoffs into account. So, if it is up to me, I will always be sporting an extra stylish ride to fit my ego and self image, and it will probably be of the older variety so that I can afford it.
In my younger days, I was the proud owner of 4 Nissan Z cars in a row, and I am now on my 2^nd Mercedes Benz, both of them being 1994 model years. So take my word on it, when you drive a fifteen year old plus import, getting to know the right local mechanic is an IMPORTANT decision. I have had both good and bad luck with the Z’s over the years, and mostly good luck with the Mercedes. It does help to start with a quality car, but all cars are machines, and machines need maintenance.
Which brings me to Import Specialists. I needed some work done on my air conditioner, and according to my fellow Mercedes Drivers in various parking lots around Springfield, they are the place to go. Positive word on the street and online reviews were a good place to begin, but I went by in person to check it out for myself before I set up an appointment.
This was definitely the place I was looking for.
I have no interest WHATSOEVER in finding the cheapest asshole (can I say asshole on Unilocal?) that has a set of wrenches to do anything on my prized Mercedes. I am looking for someone who knows what they are doing, someone that does quality work, someone I can trust for their skill AND judgment, someone’s who’s honest about the situation and fair with the price. Again, I’m not looking for cheap, but prices can get a little steep at some dealers. I’m willing to pay more for a quality mechanic, but I prefer someone who thinks of me in the long term.
I’m not only looking for someone who can fix this car, this time. I’m also looking for someone who can fix all of the cars I own for as long as I live in this town.
And I think I’ve found one.
Ask any other European import owner in a parking lot, word gets around. Or just look for yourself like I did — it’s an obviously tight ship. Frank, (one of the) owners is attentive and patient, the mechanics continuously re-​train and get certified as Master Mechanics by the different manufacturers, and I am certain that the shop floor is cleaner than my kitchen counter.
And as far as this specific repair, it came out on the low end of my estimate, my AC is back to being so-perfect-I’ll-never-use-the-sun-roof-again and I was able to get in and out in less than my scheduled time. They told me to expect a couple of hours, but I swear it was only an hour and a half. I wasn’t in any particular hurry; I just respect someone who can competently give me an estimate about time. Telling someone it won’t be long when it’s really 4 hours isn’t being helpful, even though it’s what they want to hear. I want to hear the truth, even if it’s bad.
Skill + competence + truth = trust.