Michaels

This location is always disorganized and really hard to find items — even when the hard to find staff team you what aisle to look in. I’ve never not come here and felt like I was only a few minutes post looting of the place.
I’ve walked out of this location probably as often as I’ve bought something simply because I didn’t want to deal with the lines and show check out.
The Michaels over on Rt. 1 is much better both for selection and simply trying to find things in the store.

DO NOT BOOK A BIRTHDAY PARTY HERE! Under a recommendation from a friend in another city, I booked a party here for my child on ⁶⁄₁₁ for ⁷⁄₁₉. Everything went smoothly. At 2 pm on ⁷⁄₁₅ I received a call from a sales person telling me the party would need to be rescheduled because the store was undergoing inventory that day. Obviously I was livid and asked for a manager to call me back. He finally called me at 5 pm and was very unsympathetic and told me his employees were uninformed of the correct inventory dates. So now I’m left with no party location, lots of guests traveling a great distance to attend, and a very unhappy child with less than 3 days to correct the problem myself. I found this manager, John, to be very unprofessional and would obviously not recommend any other parent book a party at this location. Be warned.

I think this store is really understocked and unorganized.
Every time I go in, there are 2 cashiers and 10+ people in line. And of course the line moves really slow…
I can never find anything anywhere in the store and there is no associate on the floor to help customers at all.
They need to do some reconstruction around staff and make people available to assist customers.

When you sell items that have age restrictions, or, that you are afraid someone will steal, putting them under lock and key at the back of the store where employees are nowhere to be found — is a poor choice.
Between lack of assistance, wait times, and piss poor excuses/​communication, this Michaels has found the perfect way to piss off customers. No customer should have to request assistance four times. Making customers wait thirty minutes for assistance is unacceptable. If the store is busy, a wait time is understandable. But the «cluster at the checkout lanes» is a ridiculous excuse for delays, especially when there are only three customers in line and two cashiers ringing people up (and a third employee just standing around talking).
When a customer repeatedly asks for assistance with an item, and a similar item is available elsewhere in the store, you should tell them the first time they ask. Let the customer make the decision as to whether they want to wait for item A when item B is more readily available.

Worst michaels ever! They barely even had any thread. It’s so unorganized, spend the gas money go else where!

Needed to get some palette knives.

This place was horrible they had no customer service the line was very long and they only kept 2 registers open. During this fiasco the only available manger was really non-​exsistant with everyone in line I would never recommend visiting this location go to the one on route 1

Super friendly and helpful staff! I usually find whatever I’m looking for and everything is pretty neat.
I couldn’t find my coupon upon checkout, so one of the staff members gave me one. :). It saved me a couple of bucks!

Overpriced and poorly stocked. Wonder if the company will go belly up soon.

I always want to die when I go here with my wife but as far as these places go this is the best of them. Always a lot of employees to help and never much of a line.

my fiancée, maid of honor and I were looking at decorative flowers that had a sale price for .99 but still to make sure I asked two separate ppl how much it was. first lady said fifty percent off which is about 99 cents cause original price is 1.99, second lady said as long as it says field stems then it’s fifty percent off which the tag did say. also my fiancé asked three people as well. so we end up spending a lot of time picking out 44 flowers and more time looking and picking other stuff for our wedding. we had difficulty asking and finding employees to help us locate things as well. and when we did ask them they seemed annoyed. when we got to the register of course it’s full price and we pull the sign to show and she said its expires but it doesn’t hurt to ask the manager, so I said yes please. when the manager comes the lady goes we have a ‘troubled one’ here which I found very offensive. the manager came and was not helpful at all. even tho they’re the one that did the false advertisement. I mean fine if it was one flower and we didn’t get the sale price but we picked out Forty Four flowers! at the end cause obviously they don’t want customers we decided not to promote this store and not buy anything, which was bout 150 dollars in our cart. and we spent an hour and a half of our time. also stood in line in the beginning just to ask if they have any more purple wraps in the back and she just said no what’s out is out with an annoyed attitude didn’t even look at me and of course didnt offer to look or check system, not accommodating whatsoever. this michaels was a huge disappointment and just a waste time. basically point is dont go cause obviously they don’t care bout customer services or doing their jobs well, save your time, effort and money. only go if you wanna be stressed and irritated or you have nothing better to do

Yes, this store is disorganized and the lines are long but I keep going back because it’s on my way home from the metro. BUT I drove out of my way to shop here last night. I arrived at 8:02 P.M. and the staff was preparing to close for the evening. I checked my smartphone to discover they are supposed to be open until 9:00 P.M. Hmmmm, obviously they didn’t want my business but I needed to pick up some silk flowers for a project. However, I couldn’t see all of the silk flowers because the staff, in their hurry to close early, blocked most of the silk flowers with the huge carts. When I got to the register, the flowers I did pick kup did not ring up with the sale price, in fact, two stems of the exact same flower had different prices. The cashier called the manager in from outside and the manager had a LOUSY attitude about it. She didn’t seem to care that she might be inconveniency a customer while she was being snide to her employees. I finally lost my patience and blew my cool but the manager didn’t care. The cashier did apologize for her manager’s bad behavior. A. C. Moore, Joann Fabrics or someone else will get my business from now on.
Instead of hanging out in front of the store, maybe the manager should have been organizing and cleaning her store.

Much more disorganized than the one on rte 1 and have less things in stock. When I was being rung up at the register I noticed that someone dropped their coach purse. At least the manager took the purse and put it their safe! Love that you don’t have to print out those 40% off coupons and can just show them your coupons off your smartphone.

It’s big. A bit disheveled. You can often find coupons for 20−50% off a regularly priced item in the circulars or online (use your smartphone).
But I had a recent encounter with the manager on duty, and she wasn’t very accommodating. My little sister had purchased two small items and accidentally dropped them at the register when trying to put them into her bag. We got home and couldn’t find them (but we did have the receipt), so we called the store. The employee who picked up said that if we brought the receipt to the store, they would replace the items for us, as per store policy.
When we got to the store, we talked to the cashier who checked my little sister out and the employee who spoke to her on the phone. Neither had noticed the items or picked them up from the ground, but the latter employee started going through baskets of items at the front of the store. Presumably, these were all things that were going to be restocked (returned items, items customers forgot, ???). The manager on duty was called in, and she looked at my little sister skeptically. The manager claimed not to have seen or picked up the two items my little sister described, but then the employee looking through the baskets found one of the items.
At this point, the manager claimed that, oh yes, she did actually find two items on the ground a couple of hours earlier, right next to the cash register we were standing at. The employee was having trouble finding the other item in the baskets, so my little sister asked if she could just pick up another similar item from the back. The manager kept trying to change the subject and avoid the issue, while the other employee continued to sift through the baskets. Eventually, she found the item, and the issue was «resolved,» no thanks to the manager.
Not a great experience, and the manager had some pretty terrible customer service skills. Not planning on coming back, ever. There are other Michael’s stores in the neighborhood.

I’ve never had a problem with Michael’s. The people that work there have always been so helpful and when I can’t find a certain item they always make recommendations for other nearby Michael stores or other places where I can find what I am looking for.

I usually come here for cake baking/​decorating supplies and I never have any problem here. Maybe it’s because I don’t really have any sort of expectation with this place except that they have what I’m looking for which they usually do except specialty types of baking pans which is understandable. I never have any problem with the staff nor the long line.
I recommend that you download their app on to your phone so you will have a coupon available when you check out. Also, I think this is a good alternate to the toy stores when buying gifts for kids.
If you don’t like standing in line, people, or the world, it’s best that you shop online.

Tons of supplies and very neat, but the staff are useless. What good are they if you can’t tell me the price of something, then send me to stand in line at the register for 15 minutes to get the price. What a fiasco. I wanted to leave the cart and walk out.

Horrible.
Took a piece in for framing.
I provided the frame and mat, but I asked them to add an accent mat and mount. Took almost a month for them to cut a mat and tape my artwork to it. The framing store I’ve been to in Arlington does it faster, better and much cheaper.
But that is nothing compared to the fact that they LOST the certificate of authenticity making my limited edition print essentially worthless. And while trying to sort this all out, they have basically just tried deny and postpone talking to me.
«We’re looking into it. We’ll call you back.» (They never call.)
«Are you sure you gave it to us?» (Yes, my husband and son can also confirm that we left all the paperwork with the print, assuming they would put it in an envelope on the back of the frame like most places do.)
A nightmare. Stay away.

Oh. Oh no. I just wanted to get some ribbon to wrap over large gifts. The nice people at Home Depot suggested it.
It’s Christmas time. There’s two cashiers open and the lines snake two thirds of the way to the back of the store. I“m not standing in a half hour line to buy ribbon. Why so slow? As I’m leaving, without the ribbon, I can hear the cashiers calling out for price checks.
You know, that tile store next door looks pretty awesome. Maybe for the husband’s birthday I’ll just have the kitchen redone. Bet it’ll take less time.

I am really trying to understand how a store, a CHAIN store, can be so CONSISTENTLY dysfunctional. Not once, not twice, but EVERY time I go here. Get it together, folks.