New Image Car Wash

Five stars! Last time we washed our car was in Montana, we drive south through the desert and into California up to here. Car was covered in bugs. It’s the worse we have ever let out car get. Got the $ 13.00 executive wash and wow– not one bug! Spotless. We are impressed. Not bad. Worth the $$

They were very friendly. The car wash was inexpensive. I didn’t have to wait. I was in and out in 5 minutes. I will definitely be back

I used the shampooer/​vacuum combination first. It slowly released some suds into the car, they didn’t seem to have any cleaning power and the vacuum didn’t work at all.
I tried a vacuum only station next to get rid of the suds. It also didn’t work. Super frustrating to waste my money and still need to go to another car wash to get rid of the suds and vacuum my car.
So I contacted the company and requested a refund. I got a prompt, polite response saying they’d send a refund. It never arrived. I politely waited a few weeks, then checked in. I was told the refund was sent so I told him that it never arrived and suggested he check and confirm no check had been cashed. He then said he’d sent cash (people still do that?) and that someone took the money. I let him know it was highly unlikely the receptionist risked her job for a few dollars and notes that all my other mail arrives just fine. I requested he send the refund, this time by check. He refused. I would’ve given this a low rating anyway, because even a polite response doesn’t negate that the equipment doesn’t work (again, I tried two stations). For me, this place was a complete waste of money and seeking a refund was a complete waste of time.

New Image Car Wash is a business with integrity. After having my car washed there, the following day I noticed roof molding was gone. I call New Image to see if it had come off there. The could have denied any knowledge of the molding, but they did the right thing. The ordered new molding from Kendell and installed it for me. You bet I will continue to have my car washed at New Image because they do a great job, and they are a business with integrity. Thanks, Dave.

The ONLY reason I didn’t give five stars, is because they don’t have the new option to use a debit card for the self wash. The full service 7 dollar wash is definitely worth not having to wash my own car or truck. Very friendly, very courteous. Otherwise, well worth the value.

This car wash is average. The customer service is great, I like that they offer a wet towel to clean the inside of your car. I would’ve rather paid $ 5 for the $ 7 express wash I got, but I can’t really complain. Would’ve liked someone to towel dry my windows at the end so they aren’t so spotted, but I can do that myself I guess.

This car wash is consistently good and my car is very clean. They have a new wax there which really repells the water. Good vacuums «they suck» lol.