I had decided to purchase inserts about a month ago & chose the nearest location to my home, Orthotics West. Boy am I glad I chose this office! Ive had to return a few times to make sure the inserts are molded well to my complicated feet. I come in on my day off, Friday, and I can tell you the appointment is never a nuissance. In fact, I enjoy having the opportunity to meet with the very friendly receptionist and Orthotist, Mr. Reed. Like I said, a very amiable staff, centeted on the needs of the patient, where payment is only recquired for the insert after the initial visit. No follow-up payments which is great for a student such as myself! Highly recommended.