Progressive Insurance

I have nothing but amazing things to say about Progressive, and this location. David Helped me from the minute i got there to the moment my car was returned to me like brand new! everyone in this location has amazing customer service skills. Everything from start to end was perfectly smooth, I do not understand how any one can have a bad experience in this place. I highly recommend it.

Progressive lost a long term customer after an experience at this service center. I had to visit them 7 times in their inconvenient location to refuse my car twice, be promise follow up calls that never happened by all members of management, be treated with false smiles and the final straw was the refusal to live up to the «guarantee» of the work done to my car. If they tell you your car is going to East Coast Collision, REFUSE! This was a lot of the poor review cause. However the lack of concern from all members of the staff and from my claim rep and customer service calls ultimately lost me as a long term customer to Geico. I even told them many times I was close, yet they did nothing to keep me or even care if I left. I am still speaking with progressive upper management thought the «escalated» phone service number to resolve an issue the service center management refused to take care of. Part of the false promise of guaranteeing the work performed. Or in this case, charged for by the shop but obviously not performed. Go to Geico. Save some money. Save a huge hassle.

Best customer service I have ever received! I am very greatful for everything that was done in one of my most scariest experiences! I will most deffinetly refer everyone I know to use progressive! :)

I have had nothing but good experiences with progressive especially with this center. Other than the fact that it is sort of in the middle of nowhere in an industrial park in Springfield.
I was rear ended last summer & dropped my car off to be fixed, it was Labor Day weekend & I had plans to go out of town. They had no problem with me driving the car to TN. I was having some other scratches fixed on my car as well, I was supposed to pick up my car when I returned back but I received a call from Progressive that they were not happy with the paint job the repair shop did to my car. This happened another time before they decided to just go ahead & replace my bumper without charging me the extra labor they were going to, to fix the other scratches on my car.
Everyone is super nice, helpful & the facility is clean with space agey finishes that you expect from this company. They also offer drinks, & snacks while you wait as well as free ipads & wifi to use while you are there.
I just had to bring my car back for another unrelated incident & the service was the same, they even cut me a check on the spot!
I will totally be sticking with Progressive for the long haul!

The customer service is great here, however everything else falls short.
The office, while nice, is located in the middle of nowhere in Springfield, and they practically give you no choice with their limited office hours whether to rent a car or not, while you get yours fixed.
I was in a fender bender a couple of months ago and decided to get a couple of other scratches and dents fixed, not related to the fender bender. This location quoted a great price, however now I see why it was a great price. Fixing the dents and scratches, I’m told, will take FIVE DAYS! This lengthy amount of time is an issue, but even moreso because their hours are 7am to 7pm only on weekdays, so I can’t even drop the car off on a weekend, and I can’t drop it off during their business hours without being able to get home!
My plan doesn’t cover rental cars, and this location provides no transportation to the Springfield metro, but it does provide rental cars through Enterprise for a fee (which is conveniently located right next to the office in the middle of nowhere.)
Not cool, Progressive. Not cool.