Pyramid Granite, LLC

From start to finish, great experience. Claudia went above and beyond emailing me pictures of the promotional granite colors, even dropped off samples to my home. Pricing extremely competitive. Installation went off without a hitch, workmen were excellent. Neighbor recommended Pyramid and her referral did not disappoint. Will use them again for sure, and thinking of another project right now.

Communication, Service, and Install was great. The quartz counters and fireplace surround look outstanding in our home. P.G. installers did a great job. Measurements were spot on. Their prices could not be beat by other companies we checked with and we are happy with the recommendations made by the customer service reps. There was one little snafu with payment using credit card since it requires a surcharge but that was hammered out. Would recommend and use again!

As real estate agents we have worked with Pyramid for several years and always receive excellent prices, amazing quality work and customer service! We recommend them with confidence all the time and have never been let down!

We just had our counter tops installed from Pyramid Granite and worked with Tsogo. We had a very small job and were honestly going for inexpensive granite. I was fully expecting to be disregarded with our tiny little job to replace the counter tops in our townhouse. Instead he fully understood what we needed, went through the process with us and treated us very well. He set a date to come out and measure and it was done on time. The day they came they were neat, polite, efficient and did a great job. I used their plumber for the sink and he was also excellent. The seams are perfect, we are super happy!!!

Met with Dan yesterday. I have an existing very recent job that didn’t go well. Was actually looking for a very hard to find piece of granite and found it! The granite area may seem small compared to places like East West and Eurostone but it was well laid out and the pieces they have are gorgeous. I met Dan the VP who was amazing and took at least 30 minutes to answer my questions. Very knowledgable. At this point I can only review the store and Dan but believe me I have visited at least 10 granite «houses» and I have never felt so welcome or so comfortable before. I Will be using them to either fix my existing job or for a fireplace and if I ever get around to my basement that too. I can update this review later! Wish I had found them before my current fabricator which is currently on error #3.

Pyramid Granite had great prices and did a fantastic job of matching a seam in a swirly granite that was a tough pattern to match up. Bogi was super helpful in selecting what pieces of the the granite slab we would use in each location throughout the house. Most of all what impressed me was their character and humility when it came time to fix a small mistake. I feel like that is when a company’s true colors show and Pyramid stepped up and did the right thing. For that I would definitely return to them and whole heartedly recommend them.

From start to finish working with the staff at Pyramid Granite was so easy. The selection process was facilitated by Bogi who provided her insight and suggestions for new Quartz countertops to replace existing granite. I made several visits to insure the selections I made were exactly what I wanted. The person who did the measuring was extremely knowledgeable and provided good suggestions. The installation team was meticulous. The total cost was very reasonable. I did some research in advance and selected Pyramid based on their excellent reputation. I am glad I did. I strongly recommend them.

So pleased with this company! It’s rare today to find a company that has great customer service, workmanship and pricing. Had granite installed on two separate bathroom vanities and new faucets. I was able to find a couple of pieces of granite from their remnants at a great discounted price and when one piece wasn’t quite big enough, they discounted the regular piece. They came and measured on time and install was so efficient and professional-​they have their team work down to a science. I’m going to use them again for my kitchen. My friend also used them and had the same experience for her bathroom remodel.

I can tell you what I LOVED about the price and installation was the seam. I look at model homes today and see how thick the seam is with their granite and my eyeballs pop and recall what an awesome job Pyramid Granite did. I am looking at using them again, for another kitchen since I moved and got a kitchen with tile (yuck).
I can tell you that getting prices, Pyramid Granite was pretty competitive and I will post pictures of my rainforest kitchen which they did an AWESOME job doing :)

I recently renovated a master bath and powder room. My contractor suggested Pyramid Granite for the countertops and I could not be happier! Jorge was absolutely great to work with. He definitely knows his business, was professional, and offered guidance in selecting the granite, sinks, edge style, and faucet style without being pushy. I am so glad I took all of his advice as I absolutely love the finished look!
It was easy to communicate with Jorge and his staff even when scheduling the install around Thanksgiving. The installers were on time, efficient, cleaned up after themselves, respected my home, and were very professional and friendly. In addition, they went above and beyond to help me. My main contractor had installed the master bath cabinet against a wall that wasn’t straight and the wall edge drawers were affected when opening them. When I informed the contractor, he could not come back for adjustments in time. So Pyramid Granite helped unscrew the cabinet, move it far enough from the wall so the drawers opened correctly, and resecured it into the wall before installing the granite. Working with Pyramid Granite was one of the best and least stressful experiences with this renovation. For my next project I’d definitely start with them at the concept stage. Thank you, Jorge!

I just renovated my townhouse kitchen. All new cabinets, granite countertops and appliances, except for fairly new refrigerator. The existing floor was fine.
Redoing the kitchen was more than daunting to me, and my decision evolved over several months. After talking to Home Depot, Lowes and three contactors who specialize in kitchens, I went with Pyramid and I am very pleased. My new kitchen is beautiful.
The sales operation was refreshingly less than slick. In fact, at first it seemed a bit disorganized. I got Jorge Barrenechea out to my house, however, and he made several suggestions that were very good, and he raised my confidence level. Jorge says he was a cook and cabinetmaker in previous jobs, perfect credentials for redesigning kitchens.
The installation went smoothly. The installers were experienced and did very careful work, including a tile backsplash. We were without the use of our kitchen for about 10 days, and the installation went more or less on schedule.
Pyramid offers a brand of cabinets called Bremtown. They may be the only distributor in this area because I saw then nowhere else. These cabinets are priced about the same as the better lines at Home Depot and Lowes, but are of superior quality. Pyramid came in with the lowest proposal but I believe additional value is in these Bremtown cabinets.
Jorge directed me to Appliance Connection in Woodbridge to select appliances and I had a good experience there, as well. The two companies interacted well for the installation.
Believe me, I did not expect anything to be easy or simple about this project, but the kitchen is in, and the few problems we encountered were dealt with without too much angst.
I would not hesitate to recommend Pyramid.
My only advice is to realize that this is not a huge operation, and they seem busy with a number of projects going at the same time. Just hang in there with them and they will make you happy.

The only thing I didn’t like was the screw-​up on their delivery. Found the most beautiful granite at Pyramid. Was taken care of by Jorge. He told me the installers would be at my house between 9 – 10 on a Saturday. They finally arrived at 3:05 pm. That said, I was not happy and kept calling to find out where they were. I was helped by a wonderful employee named Degi who calmed me down and took care of me. The crew finally showed up and didn’t have the backsplash. Degi sent someone to my house. After 3 ½ hours of diligently working, the beautiful granite was in and all looked great. Thank you Degi for calming this poor soul down.

I had a complicated granite job where there were two different level granite counters that needed to be cut down. This involved carpentry, moving 3 electrical outlets, and some complicated cuts because the existing back splash needed to be modified as well as one counter top needed to be notched to fit into the existing conditions. They sent out two crews. One crew was carpentry and the second crew was the granite modification and installation team. Both crews seemed skilled and efficient in their work.
The stand out was their carpenter Gana who was delight to work with. He would cal beforehand to let you know his arrival status and would discuss the various issues before he did his work. He went out of his way to make us happy with the final product and I really respect him for his effort and craftsmanship. Without him this would be a three star rating but he kicked it up to four. We were happy with the work of Pyramid Granite and would recommend them to our friends.

kind of bummed to be writing this review and here’s why: Pyramid Granite is actually a good company and EXTREMELY affordable. That being said, here’s where things broke down with them. When they installed our beautiful granite they also installed our old (one year old) dishwasher. The kitchen was a total remodel and we did have a plumber coming to install a reverse osmosis water filter and that guy offered to install the DW. Pyramid said they would install it free, so Great! In our old kitchen the dishwasher STUCK out, and this was a problem bc the control panel is on the top and every drop of water is a risk for shorting out the electronics on our $ 1500 dishwasher. Our old cabs and counters were shallow and this problem with the dishwasher would go away with our new 24″ deep cabinets since the dishwasher was only 22″ deep. Imagine my horror when I came back after the remodel and the dishwasher toe kick panel was sticking out into the room and the dishwasher stuck out ½″ in front of the overhand of the granite countertop. I called our contact there at Pyramid, Bogi and she called me back. That was a month ago. I called again and again but she doesn’t return my calls. They’re done, they got paid, it’s over. If you’ve ever spent $ 75K on a kitchen only to live in fear that water might drip off the counter NEXT TO YOUR SINK and short out your super expensive DW then you know my aggravation. If you want to avoid the same aggravation when hiring Pyramid then make sure you are standing there the entire time. There is NO EXCUSE for this kind of sloppy work. The machine is 22″ deep, the counter is 24″ and it is NEW build, we went back to the studs so it’s not like it «can’t» fit. It would have taken them two minutes to do it right!!! They just didn’t slow down to shove it all the way in. How lazy is that??? To top it off, the plumber we hired said it was really not his job to redo someone else’s crummy work, so now what???

We just had Pyramid Granite come out to our kitchen and add a pantry and some counter space to match the existing granite and cabinetry. They did an amazing job. I was extremely impressed and am 100% satisfied with the finished product. The price they offered was less than we expected, and they were in and out in less than 5 hours. They also arrived early! I highly recommend them.

They have done both my kitchen and one bathroom. They have been very courteous and I have felt very honest. I priced around for the kitchen and Pyramid seemed to have by far the best prices around. We had a hard time deciding and they were extremely patient with our many trips to their shop. They were very happy to move pieces around and into different lighting areas. I will be calling them when we do the next two bathrooms!

Pyramid installed granite countertops in our kitchen. There was a problem with some of the granite in how it was cut. I contacted them on a Monday to tell them about it and by Wednesday afternoon they had recut the granite and had it installed. The countertops are beautiful! Tsogo was extremely helpful and understanding. For him the most important thing was to have a happy, satisfied customer, and he does. We would highly recommend them. It’s not always how one starts, but how one finishes that makes the biggest impact.