Saratoga Cleaners

This was the worst dry cleaners ever!!! I guess new management took over about 1 – 2 yrs ago, and new owner seem ok. I continued to bring in business to them and I noticed a gradual price changes w/​o any prior notice. One day I picked up my garments and was shocked with the total amount. It was ridiculous! I don’t think they have any price guideline, they charge extras using all the excuses they can come up with. It’s located in Springfield but charging George Gown like rates. Quality of job? Just an average dry cleaners.

Excellent customer service. Very welcoming to me as a new customer. I was in no hurry for my clothes but they were all ready when I returned. I was given a very sturdy bag to transport my clothes the next time. I’ll continue to use Saratoga Cleaners because they have provided great customer service, the staff was great and my clothes didn’t smell like cleaning solvent.

I’ve lived in Saratoga for most of my life and this is the only buisness in the Saratoga Shopping Cener I avoid. They have horrible customer service. I was going to a wedding and brough in a suite to be dry cleaned three days in advance and was told it would be ready in only two days. I thought great, now I won’t have to worry about it. I showed up to pick it up three days later, only to find out that it’s not ready. Despite the advance notice and giving them an extra day they were still behind and I couldn’t use it. To top it all off, they couldn’t understand why I would be upset and did nothing to make the situation better. I go out of my way to go to a cleaners farther away, rather then giving them buisness the don’t deserve.