Sleepy’s

Don’t go here. I bought a queen size bed from this location, my first real bed because I just graduated from college. I SPECIFICALLY asked what their policy was if the box spring couldn’t fit up the staircase because my staircases are narrow. My salesman said worst case scenario was that they would replace my box spring with a split box spring as soon as possible.
Not only did my delivery come at 10PM (to be fair I requested between 6−10PM but never thought they’d show up at 10PM on the dot), but lo and behold the box spring did not fit up the staircase as I had suspected. The delivery guys left the box spring in my living room and said to call the store back in the morning to get my replacement split box spring.
I called them today and they are charging me $ 100 to replace it!!! After I SPECIFICALLY asked about this EXACT scenario and was informed the worst case scenario wouldn’t involve extra charges!!! I am incredulous. Is that even legal? After expressing my unwillingness to pay this hidden fee I was told to call again tomorrow so I can talk to the guy who sold me my bed in the first place. This is all just turning into a frustrating circus.
EDIT: After being bounced around three sales people over a period of two days and being strung along with many promises of call-​backs, I finally was able to speak with Dave, my original salesman. Dave was great and assured me I wasn’t crazy, that he did say the worst case scenario would be a quick split box spring replacement and there was no $ 100 replacement fee.
Dave has been helpful and was a good original salesman, but I maintain that the rest of this process with Sleepy’s has been decidedly terrible. Customer service by the other representatives was uninformed and they would leave me waiting by the phone for hours at a time after saying «they’d call back in a few minutes.» I do not appreciate being strung along and lied to by people to whom I am contributing my business. If I could do it over again I wouldn’t have come here, it’s been too much stress.

Excellent customer service, ask for Rex, Store Manager, he has been in the business for 27 years. He Is very knowledgable With Tempur-​pedic and adjustable bases. No pressure, that’s what I liked best in dealing with him.

Worked with Wayne who was excellent!
Really worked with our budget and was very helpful in getting us to find the right mattress for us. Explained all the policies and warranties. Definitely would recommend them going forward!

Consumer be aware! Hope my review doesn’t get deleted from Unilocal.Sleepy’s will not honor the ³⁰⁄₆₀ day return policy. Make SURE you love your bed before you purchase! I bought a top of the line mattress recently and was told I could return it if not satisfied with my purchase. I was also told I HAD yes you read that right HAD to purchase a mattress cover at the Sleepy’s store to make my warranty valid. Of course I did. And guess what, it doesn’t matter. They won’t honor the warranty. If you are in the market for a mattress, take a few minutes to read the mattress scam at mattress dot scam dot com. Unfortunately I came across this site two days after I made my purchase.

Sleepys sold us a defective Stearns & Foster mattress!
They sent an inspector who believed the mattress was defective and said they would recommend replacement; however, Sleepys notified us a few days later that the mattress met manufacturer standards. They offered to remedy the situation by sending us a replacement mattress for $ 900!!! Customer Service is terrible.
Wish we would have just purchased at Macys, JCPenny, or Sears…