Taco Bell

If I could give this no stars, I would. This Taco Bell /​KFC is the worst one I’ve ever been to. My husband and I just moved to Springfield two months ago. We love Taco Bell and were excited that one was so close by (we sound like fatties, but we’re not, I swear!). However — this is the WORST Taco Bell I’ve ever been to. The «service» (if you can call it that) is horrendous. The first time my husband went on moving day, he had to wait forever at the drive thru to get the order. He thought they were just having a busy day. Then on this past Friday, we tried to get a quick dinner before going out and someone briefly spoke on the drive thru speaker, we asked for a minute to look at the menu, and then no one ever came back! We waited for another 15 minutes and then drove by the window and no one was even at the window to take orders! We were concerned the place was being robbed or something… Then just last night I went to the drive thru at about 8pm to give it ONE more try. I placed my order fairly quickly at the drive thru speaker, but once I got to the window and paid, I had to wait 20 minutes for my food! It’s supposed to be fast food. There was only one car behind me and it looked like only one customer in the restaurant… so who the heck knows what the hold up was. I was told «our taco guy is slow», «hold on just a little longer», and then received a blank stare from one employee asking why I was still there… So basically I interacted with 3 people that had no idea what they were doing. I had to repeat my order about 4 times — just for a few tacos! I don’t know if they focus more on the KFC side at this location, but they need some people who know how to make tacos. I love tacos so much and am very sad that we can’t eat here anymore. Please hire some new staff. I have worked in food service and I would never complain about slightly slow service or one mix-​up, but this place is a joke and I just had to warn others.

Food was good, service was awful. I ordered my food and stood there for 15 minutes while everyone in front of me was getting their food. Finally, one fine gentleman from the back came up to me and helped me out and got me my food

I really hate this location. The place is filthy, the employees are extremely unprofessional and they never have their stuff together. It easily takes 20 minutes to get your order together. I come here more than I’d like to admit since it’s so close to me but I don’t think I’ll come back anymore. This place sucks even for taco bells standards.